Job Description Assistant Shop Manager Responsible to Shop Manager Job Purpose To effectively manage the day to day activities of the relevant shop ensuring donated goods are merchandised effectively to maximise sales. To ensure the gift aid is managed and implemented to standard with staff and volunteer training and review To manage the volunteers ensuring their development and safety through regular reviews and training To ensure the safety of the premises by managing the safety and risk in the shop To be flexible in your approach to managing and staffing the shop, developing a flexible committed team to support the wider retail team when required Values The post holder will hold and engage with our organisational values; Together Compassion Excellence Accountability Actively Engaged Meaningful Respect Empathy Main duties: Main Duties and Responsibil ities • To be flexible in your working patterns to lead by example, to work in your shop and other local shops when the business requires • To support the recruitment of sufficient volunteers for the operation of the shop using creative ideas to keep the volunteers engage and to recruit new volunteers • To create the right environment to attract sufficient volunteers, happy, bright, safe energetic environment • To manage volunteers, ensuring adequate cover at all times • To develop the team of staff and volunteers through regular training events in store • Encourage all volunteers to attend annual mandatory health and safety (including fire and moving and handling) training sessions. • To notify Volunteer Services of any volunteers who leave • To manage all donated goods in accordance with standard procedure to maximise sales income • To ensure the cashing up procedures are carried out at the end of each business day and the takings are banked correctly in line with procedure • To manage stock levels and operate an on time culling process to manage deliveries effectively • To engage with the delivery teams to ensure stock levels are maximised with new lines every week • To be competent in the use of Cybertill at the point of sale, back office and gift aid administration • To report all incidents and near misses on the Vantage portal • To understand the risk assessments and update when required • To maintain regular holiday management for yourself and work with the whole staff team in the shop to ensure appropriate cover, ensuring SID is updated • To manage sickness in line with sickness policy, RTW interviews and absence trigger points through SID • To be able to navigate the intranet to find policies and procedures along with forms and guidance for you and the colunteer team • To ensure that stockrooms are kept clean and tidy and are operating safely. • To ensure the shop windows are well merchandised and kept clean and tidy • To display the appropriate Oakhaven messaging to support the wider Oakhaven team. • To maintain a clean and well presented shop at all times. • To check all premises are secure and alarm is set at the end of the day if alarm is fitted • To notify the shop manager and/or the head of retail if any problems occur General Public Relations – To represent Oakhaven Hospice in the community and public domain as appropriate Personal Development – to keep up to date on current developments appropriate to duties and responsibilities of the post. To identify personal development needs with agreement of line manager. Training - To remain appropriately trained for the role and keep up to date with mandatory training requirements. Data Protection – To be conversant with the requirements of the Data Protection Act and ensure compliance in safeguarding confidential information. Infection Control - All employees must follow consistently high standards in the prevention and control of infection including adhering to infection prevention and control policies and procedures relevant to their work, in both non clinical and clinical settings. Health and Safety – To be aware of and comply with current Fire, Health and Safety Policies and Procedures operated at Oakhaven Hospice. Confidentiality – To be aware of the confidential nature of hospice affairs and comply accordingly. Finance – To act with a sense of integrity and sound judgment and to take personal responsibility for understanding and following all relevant financial policies. Additional Duties – In discussion with line manager to undertake work as and when required in support of Oakhaven Hospice. OAKHAVEN HOSPICE Notes • The post-holder may have access to confidential data on staff, patients and services within the hospice. Failure to maintain confidentiality will lead to disciplinary action, which could ultimately lead to dismissal. • The post-holder may be required to contribute towards clinical and corporate governance agenda as appropriate. • The post-holder will be the subject of regular annual appraisal and objectives. • The post-holder will be expected to produce work to a high standard and to promote quality at all times. • The Hospice is committed to Equal Opportunities for all current and potential members of staff and patients, irrespective of gender (including gender re-assignment), marital status, sexual orientation, race, colour, creed, religion, belief, nationality, ethnic origin, age, disability, a positive diagnosis of HIV/AIDS, or Trade Union membership. Therefore, the Hospice expects of its staff to understand, support and apply this policy through their working practices, which requires all individuals to be treated with respect, dignity, courtesy, fairness and consideration. • The post-holder will be expected to keep themselves updated on all matters relating to Hospice Policies and Procedures. • The post-holder must familiarise themselves with matters relating to health and safety management, reporting any potential risks immediately in accordance with the Hospice’s Health and Safety policy and procedures. • The employee will also be expected in discussion with their manager, to understand their role and level of accountability in respect of Emergency Planning procedures and ensuring controls assurance within their work area. • This is an outline job description and may be subject to change, according to the needs of the service, in consultation with the post holder. • Oakhaven Hospice is a non-smoking building and this is to be observed at all times. Requirement Education, Training and Qualifications Skills and Experience Personal specification Essential Desirable Experience of working in a Retail environment Excellent Customer service skills Basic knowledge of retail EPOS systems Maths and English Grade C or equivalent or relevant experience. Knowledge of fashion brands Experience of dealing with volunteers Experience of moving and handling heavy/awkward items Experience of working in charity retail Basic knowledge of retail Gift Aid schemes Personal Attributes Able to demonstrate Oakhaven’s values Enthusiasm, commitment and energy and a willingness, where necessary, to work outside normal working hours. Team player Good social skills Good communicator Other Able to perform physical aspects of the role. The ‘Why’ of Oakhaven PERSONAL VALUES Making every moment matter We do what we do at Oakhaven Hospice because as individual people we hold the personal values of Compassion, Accountability, Respect and Empathy in high regard. In other words we CARE about what we do and the people we work with. Compassion We show compassion when we act with understanding and work cooperatively with others. We treat each individual as unique, valuing them without distinction or judgement Accountability Respect Empathy We continually learn from our experiences and use this understanding to develop services and maintain excellence as standard. We treat and communicate with our team members, patients and community with mutual respect, recognising the importance of their contribution We demonstrate awareness of an individual's situation from their perspective and respond compassionately in an understanding manner. We take responsibility for our decisions and actions, alongside creating a culture of no blame. We value the diversity of others in both opinion and culture and do not dismiss what we do not understand or agree with. We listen and help people based on their individual needs and feelings. ORGANISATIONAL VALUES Making every moment matter Together We work as one team across We make the best use of Oakhaven and share our knowledge, skills and experience with others to deliver excellence. resources by accessing knowledge and skills from partners to support Oakhaven in delivering excellent service. Excellence Actively engaged Meaningful We strive for a professional, high quality service which is responsive to need and works to ethical, sound and best practice principles. We demonstrate a belief in the ethos and principles of Oakhaven and are supportive of the day to day operation at all levels, individual, team and organisational. We are aware of the value and impact Oakhaven can have on individuals, teams, organisation and the community. We reflect and act on constructive feedback from others in order to learn. We respond positively to new ideas and approaches and propose solutions when faced with problems. We understand how our response and actions can affect a person’s experience. As an organisation we strive to ensure our service is one that: works Together with others; delivers Excellence and is based on best practices and principles; is Actively engaged on all levels be it with patients, families, the local community, staff and services both internal and external; is Meaningful for those who experience it. We strive to work within and as part of a TEAM.
Job Description Assistant Shop Manager Responsible to Shop Manager Job Purpose To effectively manage the day to day activities of the relevant shop ensuring donated goods are merchandised effectively to maximise sales. To ensure the gift aid is managed and implemented to standard with staff and volunteer training and review To manage the volunteers ensuring their development and safety through regular reviews and training To ensure the safety of the premises by managing the safety and risk in the shop To be flexible in your approach to managing and staffing the shop, developing a flexible committed team to support the wider retail team when required Values The post holder will hold and engage with our organisational values; Together Compassion Excellence Accountability Actively Engaged Meaningful Respect Empathy Main duties: Main Duties and Responsibil ities • To be flexible in your working patterns to lead by example, to work in your shop and other local shops when the business requires • To support the recruitment of sufficient volunteers for the operation of the shop using creative ideas to keep the volunteers engage and to recruit new volunteers • To create the right environment to attract sufficient volunteers, happy, bright, safe energetic environment • To manage volunteers, ensuring adequate cover at all times • To develop the team of staff and volunteers through regular training events in store • Encourage all volunteers to attend annual mandatory health and safety (including fire and moving and handling) training sessions. • To notify Volunteer Services of any volunteers who leave • To manage all donated goods in accordance with standard procedure to maximise sales income • To ensure the cashing up procedures are carried out at the end of each business day and the takings are banked correctly in line with procedure • To manage stock levels and operate an on time culling process to manage deliveries effectively • To engage with the delivery teams to ensure stock levels are maximised with new lines every week • To be competent in the use of Cybertill at the point of sale, back office and gift aid administration • To report all incidents and near misses on the Vantage portal • To understand the risk assessments and update when required • To maintain regular holiday management for yourself and work with the whole staff team in the shop to ensure appropriate cover, ensuring SID is updated • To manage sickness in line with sickness policy, RTW interviews and absence trigger points through SID • To be able to navigate the intranet to find policies and procedures along with forms and guidance for you and the colunteer team • To ensure that stockrooms are kept clean and tidy and are operating safely. • To ensure the shop windows are well merchandised and kept clean and tidy • To display the appropriate Oakhaven messaging to support the wider Oakhaven team. • To maintain a clean and well presented shop at all times. • To check all premises are secure and alarm is set at the end of the day if alarm is fitted • To notify the shop manager and/or the head of retail if any problems occur General Public Relations – To represent Oakhaven Hospice in the community and public domain as appropriate Personal Development – to keep up to date on current developments appropriate to duties and responsibilities of the post. To identify personal development needs with agreement of line manager. Training - To remain appropriately trained for the role and keep up to date with mandatory training requirements. Data Protection – To be conversant with the requirements of the Data Protection Act and ensure compliance in safeguarding confidential information. Infection Control - All employees must follow consistently high standards in the prevention and control of infection including adhering to infection prevention and control policies and procedures relevant to their work, in both non clinical and clinical settings. Health and Safety – To be aware of and comply with current Fire, Health and Safety Policies and Procedures operated at Oakhaven Hospice. Confidentiality – To be aware of the confidential nature of hospice affairs and comply accordingly. Finance – To act with a sense of integrity and sound judgment and to take personal responsibility for understanding and following all relevant financial policies. Additional Duties – In discussion with line manager to undertake work as and when required in support of Oakhaven Hospice. OAKHAVEN HOSPICE Notes • The post-holder may have access to confidential data on staff, patients and services within the hospice. Failure to maintain confidentiality will lead to disciplinary action, which could ultimately lead to dismissal. • The post-holder may be required to contribute towards clinical and corporate governance agenda as appropriate. • The post-holder will be the subject of regular annual appraisal and objectives. • The post-holder will be expected to produce work to a high standard and to promote quality at all times. • The Hospice is committed to Equal Opportunities for all current and potential members of staff and patients, irrespective of gender (including gender re-assignment), marital status, sexual orientation, race, colour, creed, religion, belief, nationality, ethnic origin, age, disability, a positive diagnosis of HIV/AIDS, or Trade Union membership. Therefore, the Hospice expects of its staff to understand, support and apply this policy through their working practices, which requires all individuals to be treated with respect, dignity, courtesy, fairness and consideration. • The post-holder will be expected to keep themselves updated on all matters relating to Hospice Policies and Procedures. • The post-holder must familiarise themselves with matters relating to health and safety management, reporting any potential risks immediately in accordance with the Hospice’s Health and Safety policy and procedures. • The employee will also be expected in discussion with their manager, to understand their role and level of accountability in respect of Emergency Planning procedures and ensuring controls assurance within their work area. • This is an outline job description and may be subject to change, according to the needs of the service, in consultation with the post holder. • Oakhaven Hospice is a non-smoking building and this is to be observed at all times. Requirement Education, Training and Qualifications Skills and Experience Personal specification Essential Desirable Experience of working in a Retail environment Excellent Customer service skills Basic knowledge of retail EPOS systems Maths and English Grade C or equivalent or relevant experience. Knowledge of fashion brands Experience of dealing with volunteers Experience of moving and handling heavy/awkward items Experience of working in charity retail Basic knowledge of retail Gift Aid schemes Personal Attributes Able to demonstrate Oakhaven’s values Enthusiasm, commitment and energy and a willingness, where necessary, to work outside normal working hours. Team player Good social skills Good communicator Other Able to perform physical aspects of the role. The ‘Why’ of Oakhaven PERSONAL VALUES Making every moment matter We do what we do at Oakhaven Hospice because as individual people we hold the personal values of Compassion, Accountability, Respect and Empathy in high regard. In other words we CARE about what we do and the people we work with. Compassion We show compassion when we act with understanding and work cooperatively with others. We treat each individual as unique, valuing them without distinction or judgement Accountability Respect Empathy We continually learn from our experiences and use this understanding to develop services and maintain excellence as standard. We treat and communicate with our team members, patients and community with mutual respect, recognising the importance of their contribution We demonstrate awareness of an individual's situation from their perspective and respond compassionately in an understanding manner. We take responsibility for our decisions and actions, alongside creating a culture of no blame. We value the diversity of others in both opinion and culture and do not dismiss what we do not understand or agree with. We listen and help people based on their individual needs and feelings. ORGANISATIONAL VALUES Making every moment matter Together We work as one team across We make the best use of Oakhaven and share our knowledge, skills and experience with others to deliver excellence. resources by accessing knowledge and skills from partners to support Oakhaven in delivering excellent service. Excellence Actively engaged Meaningful We strive for a professional, high quality service which is responsive to need and works to ethical, sound and best practice principles. We demonstrate a belief in the ethos and principles of Oakhaven and are supportive of the day to day operation at all levels, individual, team and organisational. We are aware of the value and impact Oakhaven can have on individuals, teams, organisation and the community. We reflect and act on constructive feedback from others in order to learn. We respond positively to new ideas and approaches and propose solutions when faced with problems. We understand how our response and actions can affect a person’s experience. As an organisation we strive to ensure our service is one that: works Together with others; delivers Excellence and is based on best practices and principles; is Actively engaged on all levels be it with patients, families, the local community, staff and services both internal and external; is Meaningful for those who experience it. We strive to work within and as part of a TEAM.
Job Description Domestic Assistant Responsible to Housekeeping Supervisor Job Purpose To undertake cleaning duties and other associated tasks to meet the needs of Oakhaven Hospice Trust (OHT) in line with OHT cleaning programmes and specific daily work schedules to achieve and maintain standards of cleanliness across the organisation adhering to all relevant policies and procedures Values The post holder will hold and engage with our organisational values; Together Compassion Excellence Accountability Actively Engaged Meaningful Respect Empathy Further information on our values and expected behaviours are listed at the back of this document Main Duties and Responsibilities • Be able to organise own day to day work tasks. • Respond to instruction from Line Manager, Operations Manager and Ward Manager. • Maintain open communication channels with colleagues in all departments. • Maintain a safe work environment. • Maintain the Hospice site to a high standard using the correct methods of cleaning in all areas. • Safe use of chemicals (be familiar with COSHH) and machinery. • Appropriate use of personal protective equipment (PPE). • Comply with duty rota. • Replenish cleaning products/hand towels/disposables, etc. • Maintain storage areas appropriately. • Maintain all equipment used in the correct manner on a daily basis. • Maintain a high level of personal hygiene. • Report all faults and defects using the maintenance reporting system. • Be sensitive to the needs of patients and relatives. General Public Relations – To represent Oakhaven Hospice in the community and public domain as appropriate Personal Development – to keep up to date on current developments appropriate to duties and responsibilities of the post. To identify personal development needs with agreement of line manager. Training - To remain appropriately trained for the role and keep up to date with mandatory training requirements. Data Protection – To be conversant with the requirements of the Data Protection Act and ensure compliance in safeguarding confidential information. Infection Control - All employees must follow consistently high standards in the prevention and control of infection including adhering to infection prevention and control policies and procedures relevant to their work, in both non-clinical and clinical settings. Health and Safety – To be aware of and comply with current Fire, Health and Safety Policies and Procedures operated at Oakhaven Hospice. Ensure risk assessments are conducted for each event and appropriate insurance cover obtained. Confidentiality – To be aware of the confidential nature of hospice affairs and comply accordingly. Finance – To act with a sense of integrity and sound judgment and to take personal responsibility for understanding and following all relevant financial policies. Additional Duties – In discussion with line manager to undertake work as and when required in support of Oakhaven Hospice. OAKHAVEN HOSPICE Notes • The post-holder may have access to confidential data on staff, patients and services within the hospice. Failure to maintain confidentiality will lead to disciplinary action, which could ultimately lead to dismissal. • The post-holder may be required to contribute towards clinical and corporate governance agenda as appropriate. • The post-holder will be the subject of regular annual appraisal and objectives. • The post-holder will be expected to produce work to a high standard and to promote quality at all times. • The Hospice is committed to Equal Opportunities for all current and potential members of staff and patients, irrespective of gender (including gender re-assignment), marital status, sexual orientation, race, colour, creed, religion, belief, nationality, ethnic origin, age, disability, a positive diagnosis of HIV/AIDS, or Trade Union membership. Therefore, the Hospice expects of its staff to understand, support and apply this policy through their working practices, which requires all individuals to be treated with respect, dignity, courtesy, fairness and consideration. • The post-holder will be expected to keep themselves updated on all matters relating to Hospice Policies and Procedures. • The post-holder must familiarise themselves with matters relating to health and safety management, reporting any potential risks immediately in accordance with the Hospice’s Health and Safety policy and procedures. • The employee will also be expected in discussion with their manager, to understand their role and level of accountability in respect of Emergency Planning procedures and ensuring controls assurance within their work area. • This is an outline job description and may be subject to change, according to the needs of the service, in consultation with the post holder. • Oakhaven Hospice is a non-smoking building and this is to be observed at all times. The ‘Why’ of Oakhaven PERSONAL VALUES Making every moment matter We do what we do at Oakhaven Hospice because as individual people we hold the personal values of Compassion, Accountability, Respect and Empathy in high regard. In other words we CARE about what we do and the people we work with. Compassion We show compassion when we act with understanding and work cooperatively with others. We treat each individual as unique, valuing them without distinction or judgement Accountability Respect Empathy We continually learn from our experiences and use this understanding to develop services and maintain excellence as standard. We treat and communicate with our team members, patients and community with mutual respect, recognising the importance of their contribution We demonstrate awareness of an individual's situation from their perspective and respond compassionately in an understanding manner. We take responsibility for our decisions and actions, alongside creating a culture of no blame. We value the diversity of others in both opinion and culture and do not dismiss what we do not understand or agree with. We listen and help people based on their individual needs and feelings. ORGANISATIONAL VALUES As an organisation we strive to ensure our service is one that: works Together with others; delivers Excellence and is based on best practices and principles; is Actively engaged on all levels be it with patients, families, the local community, staff and services both internal and external; is Meaningful for those who experience it. We strive to work within and as part of a TEAM Making every moment matter Together We work as one team across We make the best use of Oakhaven and share our knowledge, skills and experience with others to deliver excellence. resources by accessing knowledge and skills from partners to support Oakhaven in delivering excellent service. Excellence Actively engaged Meaningful We strive for a professional, high quality service which is responsive to need and works to ethical, sound and best practice principles. We demonstrate a belief in the ethos and principles of Oakhaven and are supportive of the day to day operation at all levels, individual, team and organisational. We are aware of the value and impact Oakhaven can have on individuals, teams, organisation and the community. We reflect and act on constructive feedback from others in order to learn. We respond positively to new ideas and approaches and propose solutions when faced with problems. We understand how our response and actions can affect a person’s experience. .
Job Description Chef (weekends) Responsible to Catering Manager Job Purpose Responsible for providing a catering service to patients, their families and hospice staff on the weekends, and assisting with the outside catering function to raise income for the charity. The post holder is expected to run the kitchen on the weekends and participate in a wide range of kitchen duties as specified by the Chef Manager. Values The post holder will hold and engage with our organisational values; Together Excellence Actively Engaged Meaningful Compassion Accountability Respect Empathy Further information on our values and expected behaviours are listed at the back of this document Main Duties and Responsibilities Undertake menu planning in consultation with the Chef Manager which demonstrates recommended current nutritional guidelines. Sole responsibility for the preparation, cooking and serving of main meals, snacks, cakes, etc. in accordance with specified menus on the weekends. Ensure menus are displayed showing choices and dietary information. Determine quantities to be cooked and size of portions to be served. Ensure patients with specific dietary needs are catered for. Maintain records of stock and order items as required. Ensure that adequate stocks of food are maintained (fresh, frozen and dried). Allocate and oversee the work of the catering team in the Chef Manager’s absence, including cleaning. Maintain high standards of cleanliness and hygiene throughout. Main Duties and Responsibilities Continued Conduct which meets the requirements for health and safety regulations. Flexible working patterns in order to maintain the service at times of annual leave and sickness. Any other reasonable duties which may be required to assist in the smooth running of the catering service. General Public Relations – To represent Oakhaven Hospice in the community and public domain as appropriate Personal Development – to keep up to date on current developments appropriate to duties and responsibilities of the post. To identify personal development needs with agreement of line manager. Training - To remain appropriately trained for the role and keep up to date with mandatory training requirements. Data Protection – To be conversant with the requirements of the Data Protection Act and ensure compliance in safeguarding confidential information. Infection Control - All employees must follow consistently high standards in the prevention and control of infection including adhering to infection prevention and control policies and procedures relevant to their work, in both non clinical and clinical settings. Health and Safety – To be aware of and comply with current Fire, Health and Safety Policies and Procedures operated at Oakhaven Hospice. Ensure risk assessments are conducted for each event and appropriate insurance cover obtained. Confidentiality – To be aware of the confidential nature of hospice affairs and comply accordingly. Finance – To act with a sense of integrity and sound judgment and to take personal responsibility for understanding and following all relevant financial policies. Additional Duties – In discussion with line manager to undertake work as and when required in support of Oakhaven Hospice. OAKHAVEN HOSPICE Notes • The post-holder may have access to confidential data on staff, patients and services within the hospice. Failure to maintain confidentiality will lead to disciplinary action, which could ultimately lead to dismissal. • The post-holder may be required to contribute towards clinical and corporate governance agenda as appropriate. • The post-holder will be the subject of regular annual appraisal and objectives. • The post-holder will be expected to produce work to a high standard and to promote quality at all times. • The Hospice is committed to Equal Opportunities for all current and potential members of staff and patients, irrespective of gender (including gender re-assignment), marital status, sexual orientation, race, colour, creed, religion, belief, nationality, ethnic origin, age, disability, a positive diagnosis of HIV/AIDS, or Trade Union membership. Therefore, the Hospice expects of its staff to understand, support and apply this policy through their working practices, which requires all individuals to be treated with respect, dignity, courtesy, fairness and consideration. • The post-holder will be expected to keep themselves updated on all matters relating to Hospice Policies and Procedures. • The post-holder must familiarise themselves with matters relating to health and safety management, reporting any potential risks immediately in accordance with the Hospice’s Health and Safety policy and procedures. • The employee will also be expected in discussion with their manager, to understand their role and level of accountability in respect of Emergency Planning procedures and ensuring controls assurance within their work area. • This is an outline job description and may be subject to change, according to the needs of the service, in consultation with the post holder. • Oakhaven Hospice is a non-smoking building and this is to be observed at all times. The ‘Why’ of Oakhaven PERSONAL VALUES Making every moment matter We do what we do at Oakhaven Hospice because as individual people we hold the personal values of Compassion, Accountability, Respect and Empathy in high regard. In other words we CARE about what we do and the people we work with. Compassion We show compassion when we act with understanding and work cooperatively with others. We treat each individual as unique, valuing them without distinction or judgement Accountability Respect Empathy We continually learn from our experiences and use this understanding to develop services and maintain excellence as standard. We treat and communicate with our team members, patients and community with mutual respect, recognising the importance of their contribution We demonstrate awareness of an individual's situation from their perspective and respond compassionately in an understanding manner. We take responsibility for our decisions and actions, alongside creating a culture of no blame. We value the diversity of others in both opinion and culture and do not dismiss what we do not understand or agree with. We listen and help people based on their individual needs and feelings. The ‘Why’ of Oakhaven ORGANISATIONAL VALUES Making every moment matter As an organisation we strive to ensure our service is one that: works Together with others; delivers Excellence and is based on best practices and principles; is Actively engaged on all levels be it with patients, families, the local community, staff and services both internal and external; is Meaningful for those who experience it. We strive to work within and as part of a TEAM. Together We work as one team across We make the best use of Oakhaven and share our knowledge, skills and experience with others to deliver excellence. resources by accessing knowledge and skills from partners to support Oakhaven in delivering excellent service. Excellence Actively engaged Meaningful We strive for a professional, high quality service which is responsive to need and works to ethical, sound and best practice principles. We demonstrate a belief in the ethos and principles of Oakhaven and are supportive of the day to day operation at all levels, individual, team and organisational. We are aware of the value and impact Oakhaven can have on individuals, teams, organisation and the community. We reflect and act on constructive feedback from others in order to learn. We respond positively to new ideas and approaches and propose solutions when faced with problems. We understand how our response and actions can affect a person’s experience. Personal specification Requirement Essential Desirable Education, Training and Qualifications Food hygiene certification Familiarity with: food hygiene standards • • HACCP • COSHH • Health & Safety • Allergen regulations NVQ Level 2 in catering/Cookery or equivalent Skills and Knowledge Proven work experience as a Chef or Cook Ability to work on own initiative and make decisions Able to work accurately to tight deadlines Self-motivated Organisational and time management skills Up-to-date knowledge of cooking techniques and recipes Attention to detail Experience Personal Attributes Previous experience in a similar role Basic knowledge of stock ordering Able to remain calm and undertake various tasks Excellent time management qualities Flexible, reliable and committed approach to work Able to work different shifts if requested Able to work effectively as a member of a team Demonstrate passion for food and quality of food
Oakhaven Job Vacancies
Join us in making every moment matter for patients and their loved ones.
Jobs at Oakhaven Hospice: a friendly, supportive work environment
Oakhaven has been providing specialist end-of-life care for over 30 years, we offer a friendly, supportive and professional work environment for our clinical, administrative and support staff in a wide range of jobs. Our ethos is underpinned by our Values: we are a TEAM and we CARE.
Click below for information on current job vacancies at Oakhaven Hospice and to apply...
Domestic Assistant
Salary: £12.21 per hour
Hours: We have 2 opportunities available:
- 12.5 hours per week - working 2.5 hours each day (Monday – Friday) either early mornings or evenings
- 12 hours per week - working 7.30am-2pm, Mondays and Tuesdays
This vacancy will remain open until the role has been filled.
Chef
Salary: £13.75 per hour
Hours: 8am-2pm, every other Saturday and Sunday
Closing date: 19th October 2025
Assistant Shop Manager - Totton
Location: Totton, Hampshire. UK
Salary: £12.39 per hour
Hours: 6 hours per week (Sundays 10am till 4pm)
Closing date: 28th September 2025
Assistant Shop Manager - Ampress Furniture Shop
Location: Ampress Park, Lymington SO41 8JY
Salary: £12.39 per hour
Hours: 22.5 hours per week (3 days per week 9am till 5pm with half hour unpaid break. Days to be flexible covering a 7-day week, including working alternate Saturdays)
This vacancy will close when the role has been filled.
Domestic Assistant (Bank)
Location: Lymington, Hampshire. UK
Salary: £12.21 per hour
Hours: Zero/Bank/Casual
This role will remain open until the role has been filled.
“I feel very privileged to work for Oakhaven, it is such a special place held dear within our local community. It is so rewarding to sort the generous donations we are given and then see them sell to raise funds for such an amazing cause.
At New Milton shop, I am so lucky to work with such a wonderful team, we support each other and I’ve made so many friends along the way. Head Office is always just a call away for any advice or issues I may need help with, and in more normal times, we hold social fundraising events that raise money and are good fun too.
I feel very lucky indeed to be part of the Oakhaven family”
Equal Opportunities
The Equality Act 2010 legally protects people from discrimination in the workplace and in wider society.
It is against the law to discriminate against anyone because of:
- Age
- Being or becoming a transsexual person
- Being married or in a civil partnership
- Being pregnant or on maternity leave
- Have a disability
- Race including colour, nationality, ethnic or national origin
- Religion, belief or lack of religion/belief
- Gender
- Sexual orientation
Oakhaven is an Equal Opportunities employer and our services are provided fairly and non-discriminatory.
Dignity at work
We have procedures and policies in place that make staff aware of the issues surrounding many forms of discrimination including bullying, harassment, whistle-blowing, tackling violence, racial and other forms of discrimination.
Cultural Awareness Training
The Hospice has ongoing training on equality issues and a committee to challenge ourselves to ensure our policies and procedures are fair and non-discriminatory
Care for a Cuppa
Could you host a coffee morning or tea party to help raise funds for Oakhaven Hospice?
Job Description Staff Nurse – Day Hospice Responsible to Sister Job Purpose Within the Day Hospice (DH) to be responsible for the assessment of care needs and the development, implementation and evaluation of programmes of care without direct supervision. To take charge of the Day Hospice when required in the absence of the Day Hospice Sister Values The post holder will hold and engage with our organisational values. Together Excellence Actively Engaged Meaningful Compassion Accountability Respect Empathy Further information on our values and expected behaviours are listed at the back of this document. Main Duties and Responsibilities ❖ To manage the Day Hospice team in the absence of the Day Hospice Sister. ❖ To ensure that individual patient’s care needs are assessed and that an appropriate care plan is organised, implemented and monitored to maintain the highest comfort level achievable for the patient. ❖ In conjunction with the Day Hospice Sister to agree appropriate models of care and work allocation for nurse/HCA staffing levels within the Day Hospice. ❖ To develop and maintain a problem-solving approach towards patients and their families/carers which fosters their independence, and which recognises and respects their involvement in the planning and delivery of care. ❖ To be responsible for ensuring that all nursing staff adhere to the hospice drugs policy in relation to the correct handling and usage of all drugs. ❖ To act on reported accidents/incidents/near misses or complaints, reporting them to the Day Hospice Sister or, in her absence, to the Director of Patient Services ❖ To maintain effective liaison with all other members of the multi- professional team, and where appropriate external agencies, to co-ordinate care ensuring the highest standard of care for the patient and family/carers. ❖ To ensure the Day Hospice team liaises effectively with external health care professionals and other agencies ensuring continuity of care on discharge or transfer to another care setting. Main Duties and Responsibilities Continued ❖ To manage the Day Hospice team, through appropriate support, supervision and guidance, ensuring effective use of resources. ❖ To assist the Day Hospice Sister in identifying the educational needs of the Day Hospice team and to participate in relevant training programmes. ❖ To participate in teaching/educational sessions and assist with clinical placements as required. ❖ To participate in research and audit projects as requested and as appropriate. ❖ To ensure that the team have a safe working environment. ❖ To act as an assessor and mentor to Day Hospice staff and visiting student nurses to enable them to develop skills, and acquire experience, in the field of specialist palliative care. ❖ Comply with all safeguarding reporting & Training as per policy & procedures. General Public Relations – To represent Oakhaven Hospice in the community and public domain as appropriate. Personal Development – to keep up to date on current developments appropriate to duties and responsibilities of the post. To identify personal development needs with agreement of line manager. Training - To remain appropriately trained for the role and keep up to date with mandatory training requirements. Data Protection – To be conversant with the requirements of the Data Protection Act and ensure compliance in safeguarding confidential information. Infection Control - All employees must follow consistently high standards in the prevention and control of infection including adhering to infection prevention and control policies and procedures relevant to their work, in both non-clinical and clinical settings. Health and Safety – To be aware of and comply with current. Fire, Health and Safety Policies and Procedures operated at Oakhaven Hospice. Ensure risk assessments are conducted for each event and appropriate insurance cover obtained. Confidentiality – To be aware of the confidential nature of hospice affairs and comply accordingly. Finance – To act with a sense of integrity and sound judgment and to take personal responsibility for understanding and following all relevant financial policies. Additional Duties – In discussion with line manager to undertake work as and when required in support of Oakhaven Hospice. OAKHAVEN HOSPICE Notes • The post-holder may have access to confidential data on staff, patients and services within the hospice. Failure to maintain confidentiality will lead to disciplinary action, which could ultimately lead to dismissal. • The post-holder may be required to contribute towards clinical and corporate governance agenda as appropriate. • The post-holder will be the subject of regular annual appraisal and objectives. • The post-holder will be expected to produce work to a high standard and to promote quality at all times. • The Hospice is committed to Equal Opportunities for all current and potential members of staff and patients, irrespective of gender (including gender re-assignment), marital status, sexual orientation, race, colour, creed, religion, belief, nationality, ethnic origin, age, disability, a positive diagnosis of HIV/AIDS, or Trade Union membership. Therefore, the Hospice expects of its staff to understand, support and apply this policy through their working practices, which requires all individuals to be treated with respect, dignity, courtesy, fairness and consideration. • The post-holder will be expected to keep themselves updated on all matters relating to Hospice Policies and Procedures. • The post-holder must familiarise themselves with matters relating to health and safety management, reporting any potential risks immediately in accordance with the Hospice’s Health and Safety policy and procedures. • The employee will also be expected in discussion with their manager, to understand their role and level of accountability in respect of Emergency Planning procedures and ensuring controls assurance within their work area. • This is an outline job description and may be subject to change, according to the needs of the service, in consultation with the post holder. • Oakhaven Hospice is a non-smoking building, and this is to be observed at all times. The ‘Why’ of Oakhaven PERSONAL VALUES Making every moment matter We do what we do at Oakhaven Hospice because as individual people we hold the personal values of Compassion, Accountability, Respect and Empathy in high regard. In other words we CARE about what we do and the people we work with. Compassion We show compassion when we act with understanding and work cooperatively with others. We treat each individual as unique, valuing them without distinction or judgement Accountability Respect Empathy We continually learn from our experiences and use this understanding to develop services and maintain excellence as standard. We treat and communicate with our team members, patients and community with mutual respect, recognising the importance of their contribution We demonstrate awareness of an individual's situation from their perspective and respond compassionately in an understanding manner. We take responsibility for our decisions and actions, alongside creating a culture of no blame. We value the diversity of others in both opinion and culture and do not dismiss what we do not understand or agree with. We listen and help people based on their individual needs and feelings. ORGANISATIONAL VALUES Making every moment matter Together We work as one team across We make the best use of Oakhaven and share our knowledge, skills and experience with others to deliver excellence. resources by accessing knowledge and skills from partners to support Oakhaven in delivering excellent service. Excellence Actively engaged Meaningful We strive for a professional, high quality service which is responsive to need and works to ethical, sound and best practice principles. We demonstrate a belief in the ethos and principles of Oakhaven and are supportive of the day to day operation at all levels, individual, team and organisational. We are aware of the value and impact Oakhaven can have on individuals, teams, organisation and the community. We reflect and act on constructive feedback from others in order to learn. We respond positively to new ideas and approaches and propose solutions when faced with problems. We understand how our response and actions can affect a person’s experience. As an organisation we strive to ensure our service is one that: works Together with others; delivers Excellence and is based on best practices and principles; is Actively engaged on all levels be it with patients, families, the local community, staff and services both internal and external; is Meaningful for those who experience it. We strive to work within and as part of a TEAM
Job Description Administration Assistant – Education Responsible to Director of Quality Governance Hours 15 hours per week Job Purpose To provide the administrative function of the external education programme provided by Oakhaven to healthcare colleagues across our locality. To deal with email or telephone enquiries regarding educational courses run by Oakhaven Hospice, raising concerns to the Director of Quality Governance or Clinical Practice Development Nurse. To communicate confidently with internal and external colleagues regarding enquiries about courses provided at Oakhaven. Supporting the Clinical Practice Development Nurse with the internal advertisement and booking of education seminars to support staff professional development. Create and maintain accurate electronic records of training provided, and evaluations. To provide assistance with any other administrative tasks across the organisation if required. Values The post holder will hold and engage with our organisational values; Together Excellence Actively Engaged Meaningful Compassion Accountability Respect Empathy Further information on our values and expected behaviours are listed at the back of this document Main Duties and Responsibilities Prioritise own workload to provide effective administrative support to the education service, using appropriate electronic systems, Ensure any pre-course information and post course evaluations/certificates are provided to our candidates in line with course specifications. Collate course information to ensure accurate records for attendance, payment if appropriate and evaluation. Ensure timely room bookings for courses, including liaising with our Operations team and our clinical educators to ensure smooth running of education sessions and courses. Support the Clinical Practice Development Nurse to maintain and update the external website and internal intranet pages for Education Using Raisers Edge, manage bookings received from external individuals to attend courses or sessions accessed via the website, and ensure delegates details are accurately and securely added into our internal systems and their data is managed within our Information Governance and Data Protection policy. Support the Clinical Practice Development Nurse to maintain the Oakhaven Research portfolio records. • Public Relations – To represent Oakhaven Hospice in the community and public domain as appropriate • Personal Development – to keep up to date on current developments appropriate to duties and responsibilities of the post. To identify personal development needs with agreement of line manager. • Training - To remain appropriately trained for the role and keep up to date with mandatory training requirements. • Data Protection – To be conversant with the requirements of the Data Protection Act and ensure compliance in safeguarding confidential information. • Health and Safety – To be aware of and comply with current • Fire, Health and Safety Policies and Procedures operated at Oakhaven Hospice. Ensure risk assessments are conducted for each event and appropriate insurance cover obtained. • Confidentiality – To be aware of the confidential nature of hospice affairs and comply accordingly. • Finance – To act with a sense of integrity and sound judgment and to take personal responsibility for understanding and following all relevant financial policies. • • Additional Duties – In discussion with line manager to undertake work as and when required in support of Oakhaven Hospice. General OAKHAVEN HOSPICE Notes • The post-holder may have access to confidential data on staff, patients and services within the hospice. Failure to maintain confidentiality will lead to disciplinary action, which could ultimately lead to dismissal. • The post-holder may be required to contribute towards clinical and corporate governance agenda as appropriate. • The post-holder will be the subject of regular annual appraisal and objectives. • The post-holder will be expected to produce work to a high standard and to promote quality at all times. • The Hospice is committed to Equal Opportunities for all current and potential members of staff and patients, irrespective of gender (including gender re-assignment), marital status, sexual orientation, race, colour, creed, religion, belief, nationality, ethnic origin, age, disability, a positive diagnosis of HIV/AIDS, or Trade Union membership. Therefore, the Hospice expects of its staff to understand, support and apply this policy through their working practices, which requires all individuals to be treated with respect, dignity, courtesy, fairness and consideration. • The post-holder will be expected to keep themselves updated on all matters relating to Hospice Policies and Procedures. • The post-holder must familiarise themselves with matters relating to health and safety management, reporting any potential risks immediately in accordance with the Hospice’s Health and Safety policy and procedures. • The employee will also be expected in discussion with their manager, to understand their role and level of accountability in respect of Emergency Planning procedures and ensuring controls assurance within their work area. • This is an outline job description and may be subject to change, according to the needs of the service, in consultation with the post holder. • Oakhaven Hospice is a non-smoking building and this is to be observed at all times. The ‘Why’ of Oakhaven PERSONAL VALUES Making every moment matter We do what we do at Oakhaven Hospice because as individual people we hold the personal values of Compassion, Accountability, Respect and Empathy in high regard. In other words we CARE about what we do and the people we work with. Compassion We show compassion when we act with understanding and work cooperatively with others. We treat each individual as unique, valuing them without distinction or judgement Accountability Respect Empathy We continually learn from our experiences and use this understanding to develop services and maintain excellence as standard. We treat and communicate with our team members, patients and community with mutual respect, recognising the importance of their contribution We demonstrate awareness of an individual's situation from their perspective and respond compassionately in an understanding manner. We take responsibility for our decisions and actions, alongside creating a culture of no blame. We value the diversity of others in both opinion and culture and do not dismiss what we do not understand or agree with. We listen and help people based on their individual needs and feelings. The ‘Why’ of Oakhaven ORGANISATIONAL VALUES Making every moment matter As an organisation we strive to ensure our service is one that: works Together with others; delivers Excellence and is based on best practices and principles; is Actively engaged on all levels be it with patients, families, the local community, staff and services both internal and external; is Meaningful for those who experience it. We strive to work within and as part of a TEAM. Together We work as one team across We make the best use of Oakhaven and share our knowledge, skills and experience with others to deliver excellence. resources by accessing knowledge and skills from partners to support Oakhaven in delivering excellent service. Excellence Actively engaged Meaningful We strive for a professional, high quality service which is responsive to need and works to ethical, sound and best practice principles. We demonstrate a belief in the ethos and principles of Oakhaven and are supportive of the day to day operation at all levels, individual, team and organisational. We are aware of the value and impact Oakhaven can have on individuals, teams, organisation and the community. We reflect and act on constructive feedback from others in order to learn. We respond positively to new ideas and approaches and propose solutions when faced with problems. We understand how our response and actions can affect a person’s experience. Personal specification Requirement Essential Desirable Education, Training and Qualifications A good level of formal education, Including GCSE Maths and English, or equivalent level. ECDL or appropriate word processing qualification Skills and Knowledge Excellent communication skills (written- including email, verbal and telephone etiquette) Experience of using Microsoft Teams and Microsoft 365 Good organisational skills, time management, ability to prioritise workload independently Experience using Customer Relationship Management systems. Strong attention to detail and ability to produce information to a high quality Sound knowledge and experience of using Microsoft Word, Excel, Power Point Experience Experience of administrative roles and working within processes Experience of involvement with education delivery Personal Attributes Able to demonstrate behaviours consistent with Trust Core Values. A passion for delivering excellence. Strong communication skills Ability to deal with confidential information and maintain confidentiality complying with all data protection laws Provide a confident customer service on own initiative. Willingness to learn and develop.
Job Description Staff Nurse- IPU Responsible to Sister/ Ward Manager Job Purpose The post-holder is responsible for the assessment of care needs and the development, implementation and evaluation of programmes of care. The post-holder is expected to carry out all relevant forms of care without direct supervision and to supervise, when appropriate, junior or unqualified staff. Values The post holder will hold and engage with our organisational values; Together Compassion Excellence Accountability Actively Engaged Meaningful Respect Empathy Further information on our values and expected behaviours are listed at the back of this document Main Duties and Responsibilities • To assess individual patients’ care needs and to organise and implement an appropriate programme of care. • To ensure programmes of care are implemented throughout the 24- hour period. • To maintain continuing personal contact with patients and their relatives and be responsible for the evaluation of programmes of care. • To be fully aware of all current hospice policies and procedures and implement accordingly. • To work flexibly in order to provide continuity of patient care within all areas of the service. • To ensure that all nursing records are completed accurately and updated at each shift handover. • To carry out/supervise the implementation of specific treatments and clinical procedures, including physiotherapy treatments. • To report to the Sister or Charge Nurse on call any relevant information on the condition of specific patients, their care and treatment. • To report any complaints from patients and/or relatives to the Senior Sister or Charge Nurse. • To report to the Senior Sister or Charge Nurse any matter affecting the smooth running of the Unit. Main Duties and Responsibilities Continued • To administer drugs and assist with their ordering and storage in accordance with the NMC Standards for the Administration of Medicine. • To develop and maintain effective working relationships with all the hospice and professionals and volunteers working within community setting. • To maintain confidentiality at all times and adhere to the NMC Code of Professional Conduct. • To give and receive verbal reports to and from the clinical team within the hospice and community to ensure effective communication. General Public Relations – To represent Oakhaven Hospice in the community and public domain as appropriate Personal Development – to keep up to date on current developments appropriate to duties and responsibilities of the post. To identify personal development needs with agreement of line manager. Training - To remain appropriately trained for the role and keep up to date with mandatory training requirements. Data Protection – To be conversant with the requirements of the Data Protection Act and ensure compliance in safeguarding confidential information. Infection Control - All employees must follow consistently high standards in the prevention and control of infection including adhering to infection prevention and control policies and procedures relevant to their work, in both non clinical and clinical settings. Health and Safety – To be aware of and comply with current Fire, Health and Safety Policies and Procedures operated at Oakhaven Hospice. Ensure risk assessments are conducted for each event and appropriate insurance cover obtained. Confidentiality – To be aware of the confidential nature of hospice affairs and comply accordingly. Finance – To act with a sense of integrity and sound judgment and to take personal responsibility for understanding and following all relevant financial policies. Additional Duties – In discussion with line manager to undertake work as and when required in support of Oakhaven Hospice. OAKHAVEN HOSPICE Notes • The post-holder may have access to confidential data on staff, patients and services within the hospice. Failure to maintain confidentiality will lead to disciplinary action, which could ultimately lead to dismissal. • The post-holder may be required to contribute towards clinical and corporate governance agenda as appropriate. • The post-holder will be the subject of regular annual appraisal and objectives. • The post-holder will be expected to produce work to a high standard and to promote quality at all times. • The Hospice is committed to Equal Opportunities for all current and potential members of staff and patients, irrespective of gender (including gender re-assignment), marital status, sexual orientation, race, colour, creed, religion, belief, nationality, ethnic origin, age, disability, a positive diagnosis of HIV/AIDS, or Trade Union membership. Therefore, the Hospice expects of its staff to understand, support and apply this policy through their working practices, which requires all individuals to be treated with respect, dignity, courtesy, fairness and consideration. • The post-holder will be expected to keep themselves updated on all matters relating to Hospice Policies and Procedures. • The post-holder must familiarise themselves with matters relating to health and safety management, reporting any potential risks immediately in accordance with the Hospice’s Health and Safety policy and procedures. • The employee will also be expected in discussion with their manager, to understand their role and level of accountability in respect of Emergency Planning procedures and ensuring controls assurance within their work area. • This is an outline job description and may be subject to change, according to the needs of the service, in consultation with the post holder. • Oakhaven Hospice is a non-smoking building and this is to be observed at all times. The ‘Why’ of Oakhaven PERSONAL VALUES Making every moment matter We do what we do at Oakhaven Hospice because as individual people we hold the personal values of Compassion, Accountability, Respect and Empathy in high regard. In other words we CARE about what we do and the people we work with. Compassion We show compassion when we act with understanding and work cooperatively with others. We treat each individual as unique, valuing them without distinction or judgement Accountability Respect Empathy We continually learn from our experiences and use this understanding to develop services and maintain excellence as standard. We treat and communicate with our team members, patients and community with mutual respect, recognising the importance of their contribution We demonstrate awareness of an individual's situation from their perspective and respond compassionately in an understanding manner. We take responsibility for our decisions and actions, alongside creating a culture of no blame. We value the diversity of others in both opinion and culture and do not dismiss what we do not understand or agree with. We listen and help people based on their individual needs and feelings. ORGANISATIONAL VALUES As an organisation we strive to ensure our service is one that: works Together with others; delivers Excellence and is based on best practices and principles; is Actively engaged on all levels be it with patients, families, the local community, staff and services both internal and external; is Meaningful for those who experience it. We strive to work within and as part of a TEAM. Making every moment matter Together We work as one team across We make the best use of Oakhaven and share our knowledge, skills and experience with others to deliver excellence. resources by accessing knowledge and skills from partners to support Oakhaven in delivering excellent service. Excellence Actively engaged Meaningful We strive for a professional, high quality service which is responsive to need and works to ethical, sound and best practice principles. We demonstrate a belief in the ethos and principles of Oakhaven and are supportive of the day to day operation at all levels, individual, team and organisational. We are aware of the value and impact Oakhaven can have on individuals, teams, organisation and the community. We reflect and act on constructive feedback from others in order to learn. We respond positively to new ideas and approaches and propose solutions when faced with problems. We understand how our response and actions can affect a person’s experience.
Job Description Assistant Shop Manager Responsible to Shop Manager Job Purpose To effectively manage the day to day activities of the relevant shop ensuring donated goods are merchandised effectively to maximise sales. To ensure the gift aid is managed and implemented to standard with staff and volunteer training and review To manage the volunteers ensuring their development and safety through regular reviews and training To ensure the safety of the premises by managing the safety and risk in the shop To be flexible in your approach to managing and staffing the shop, developing a flexible committed team to support the wider retail team when required Values The post holder will hold and engage with our organisational values; Together Compassion Excellence Accountability Actively Engaged Meaningful Respect Empathy Main duties: Main Duties and Responsibil ities • To be flexible in your working patterns to lead by example, to work in your shop and other local shops when the business requires • To support the recruitment of sufficient volunteers for the operation of the shop using creative ideas to keep the volunteers engage and to recruit new volunteers • To create the right environment to attract sufficient volunteers, happy, bright, safe energetic environment • To manage volunteers, ensuring adequate cover at all times • To develop the team of staff and volunteers through regular training events in store • Encourage all volunteers to attend annual mandatory health and safety (including fire and moving and handling) training sessions. • To notify Volunteer Services of any volunteers who leave • To manage all donated goods in accordance with standard procedure to maximise sales income • To ensure the cashing up procedures are carried out at the end of each business day and the takings are banked correctly in line with procedure • To manage stock levels and operate an on time culling process to manage deliveries effectively • To engage with the delivery teams to ensure stock levels are maximised with new lines every week • To be competent in the use of Cybertill at the point of sale, back office and gift aid administration • To report all incidents and near misses on the Vantage portal • To understand the risk assessments and update when required • To maintain regular holiday management for yourself and work with the whole staff team in the shop to ensure appropriate cover, ensuring SID is updated • To manage sickness in line with sickness policy, RTW interviews and absence trigger points through SID • To be able to navigate the intranet to find policies and procedures along with forms and guidance for you and the colunteer team • To ensure that stockrooms are kept clean and tidy and are operating safely. • To ensure the shop windows are well merchandised and kept clean and tidy • To display the appropriate Oakhaven messaging to support the wider Oakhaven team. • To maintain a clean and well presented shop at all times. • To check all premises are secure and alarm is set at the end of the day if alarm is fitted • To notify the shop manager and/or the head of retail if any problems occur General Public Relations – To represent Oakhaven Hospice in the community and public domain as appropriate Personal Development – to keep up to date on current developments appropriate to duties and responsibilities of the post. To identify personal development needs with agreement of line manager. Training - To remain appropriately trained for the role and keep up to date with mandatory training requirements. Data Protection – To be conversant with the requirements of the Data Protection Act and ensure compliance in safeguarding confidential information. Infection Control - All employees must follow consistently high standards in the prevention and control of infection including adhering to infection prevention and control policies and procedures relevant to their work, in both non clinical and clinical settings. Health and Safety – To be aware of and comply with current Fire, Health and Safety Policies and Procedures operated at Oakhaven Hospice. Confidentiality – To be aware of the confidential nature of hospice affairs and comply accordingly. Finance – To act with a sense of integrity and sound judgment and to take personal responsibility for understanding and following all relevant financial policies. Additional Duties – In discussion with line manager to undertake work as and when required in support of Oakhaven Hospice. OAKHAVEN HOSPICE Notes • The post-holder may have access to confidential data on staff, patients and services within the hospice. Failure to maintain confidentiality will lead to disciplinary action, which could ultimately lead to dismissal. • The post-holder may be required to contribute towards clinical and corporate governance agenda as appropriate. • The post-holder will be the subject of regular annual appraisal and objectives. • The post-holder will be expected to produce work to a high standard and to promote quality at all times. • The Hospice is committed to Equal Opportunities for all current and potential members of staff and patients, irrespective of gender (including gender re-assignment), marital status, sexual orientation, race, colour, creed, religion, belief, nationality, ethnic origin, age, disability, a positive diagnosis of HIV/AIDS, or Trade Union membership. Therefore, the Hospice expects of its staff to understand, support and apply this policy through their working practices, which requires all individuals to be treated with respect, dignity, courtesy, fairness and consideration. • The post-holder will be expected to keep themselves updated on all matters relating to Hospice Policies and Procedures. • The post-holder must familiarise themselves with matters relating to health and safety management, reporting any potential risks immediately in accordance with the Hospice’s Health and Safety policy and procedures. • The employee will also be expected in discussion with their manager, to understand their role and level of accountability in respect of Emergency Planning procedures and ensuring controls assurance within their work area. • This is an outline job description and may be subject to change, according to the needs of the service, in consultation with the post holder. • Oakhaven Hospice is a non-smoking building and this is to be observed at all times. Requirement Education, Training and Qualifications Skills and Experience Personal specification Essential Desirable Experience of working in a Retail environment Excellent Customer service skills Basic knowledge of retail EPOS systems Maths and English Grade C or equivalent or relevant experience. Knowledge of fashion brands Experience of dealing with volunteers Experience of moving and handling heavy/awkward items Experience of working in charity retail Basic knowledge of retail Gift Aid schemes Personal Attributes Able to demonstrate Oakhaven’s values Enthusiasm, commitment and energy and a willingness, where necessary, to work outside normal working hours. Team player Good social skills Good communicator Other Able to perform physical aspects of the role. The ‘Why’ of Oakhaven PERSONAL VALUES Making every moment matter We do what we do at Oakhaven Hospice because as individual people we hold the personal values of Compassion, Accountability, Respect and Empathy in high regard. In other words we CARE about what we do and the people we work with. Compassion We show compassion when we act with understanding and work cooperatively with others. We treat each individual as unique, valuing them without distinction or judgement Accountability Respect Empathy We continually learn from our experiences and use this understanding to develop services and maintain excellence as standard. We treat and communicate with our team members, patients and community with mutual respect, recognising the importance of their contribution We demonstrate awareness of an individual's situation from their perspective and respond compassionately in an understanding manner. We take responsibility for our decisions and actions, alongside creating a culture of no blame. We value the diversity of others in both opinion and culture and do not dismiss what we do not understand or agree with. We listen and help people based on their individual needs and feelings. ORGANISATIONAL VALUES Making every moment matter Together We work as one team across We make the best use of Oakhaven and share our knowledge, skills and experience with others to deliver excellence. resources by accessing knowledge and skills from partners to support Oakhaven in delivering excellent service. Excellence Actively engaged Meaningful We strive for a professional, high quality service which is responsive to need and works to ethical, sound and best practice principles. We demonstrate a belief in the ethos and principles of Oakhaven and are supportive of the day to day operation at all levels, individual, team and organisational. We are aware of the value and impact Oakhaven can have on individuals, teams, organisation and the community. We reflect and act on constructive feedback from others in order to learn. We respond positively to new ideas and approaches and propose solutions when faced with problems. We understand how our response and actions can affect a person’s experience. As an organisation we strive to ensure our service is one that: works Together with others; delivers Excellence and is based on best practices and principles; is Actively engaged on all levels be it with patients, families, the local community, staff and services both internal and external; is Meaningful for those who experience it. We strive to work within and as part of a TEAM.
THE OAKHAVEN TRUST
New Forest, Totton, and the Waterside area of Hampshire
Part-time
Job Title:
Consultant in Palliative Medicine (Part time)
Responsible to: Medical Director
Sessions:
8 PAs per week
On-call:
2nd on-call commitment (1 in 4 second on call)
General Summary
This post is for a Consultant in Palliative Medicine at Oakhaven Hospice Trust. The post is part time
comprising of 8 Programmed Activities (PAs) per week (negotiable). The post holder will work with the
Medical Director (6 PAs) and community consultant (7 Pas), in the inpatient, community and local
hospital settings to provide Specialist Palliative Medicine advice and support across the catchment
area. Consultants provide second on call cover by telephone with an expectation of returning to the
hospice in exceptional clinical circumstances.
This role is ideal both for newly qualified consultants and experienced consultants seeking a role with
scope for innovation and an excellent work-life balance
Company Values
The post holder will hold and engage with our organisational values;
Together
Excellence
Actively Engaged
Meaningful
Compassion
Accountability
Respect
Empathy
Further information on our values and expected behaviours are listed at the back of
this document
Main Duties and Responsibilities
About Oakhaven
Oakhaven Hospice Trust is an independent charitably funded hospice providing specialist palliative and
end of life care to patients and families in the New Forest, Totton, and the Waterside area of Hampshire
(a population of around 145,000 people). Opened in 1990, Oakhaven Hospice was built with the
support of local people. Over the years it has expanded and now receives around 15% of its’ funding
from the NHS. In 2024/25 Oakhaven supported over 1000 patients in the community and cared for 214
patients on our 10 bedded Inpatient Unit.
Our mission is to meet the end-of-life care needs of our local community through the provision of
specialist services from the hospice combined with partnership working and collaboration with other
health and social care providers in the locality. Together with the vital support of our staff, volunteers,
donors, and supporters we continue to develop and grow our services so that our patients get expert,
dignified, compassionate and supportive care when and where they need it. Joining Oakhaven Hospice
Trust means becoming part of a dedicated team that makes a real difference to patients and families
facing life-limiting illness.
Oakhaven Hospice is seeking an enthusiastic, motivated Consultant in Palliative Medicine to join our
dynamic, friendly, and expanding medical team.
This is a new 8PA Consultant post that has been created to strengthen and develop Specialist Palliative
Care for people living with a life limiting illness in the New Forest and Waterside Areas of Hampshire.
Oakhaven Hospice Trust offers a supportive and well-resourced working environment as well as the
opportunity to shape services, develop special interests and create an excellent work-life balance in one
of the most desirable areas of the country.
Medical Team
The medical team at Oakhaven consists of:
6 PAs
Medical Director (Dr Fliss Morgan)
7 PAs
Community Consultant (Dr Beth Birch)
Third Consultant (this role)
8 PAs
Associate specialist (Dr Michelle Hobson) 6PAs
4 x Specialty grade doctors
Secretarial Support
2 PAs each
Full-time
Non-consultant grade share 1:5 first on-call rota covering weekday nights and weekends.
Consultants provide second on call telephone support providing advice to hospice and community
colleagues. This is expected to be a 1 in 4 second on call rota with a 6% availability supplement.
Occasional support for first on-call will be required (but is very infrequent).
The medical team work alongside experienced nursing and allied health professionals and
across Oakhaven services which include:
10 Inpatient beds
Specialist community support (7.8WTE Clinical Nurse Specialists and a Community Registered
Nursing team).
Hospital palliative care advice and support into Lymington New Forest Hospital
Day Hospice services
Carers’ support group
Counselling and bereavement support
Complementary Therapy
Physiotherapy and Occupational Therapy
Spiritual Support
Oakhaven Neighbours team (practical and companionship support to patients in their own
homes delivered by volunteers).
Education for Health and Social Care professionals
The Coates Centre – focusing on well-being and open to anybody who has been impacted by a
life limiting illness within the New Forest.
The Acorn project – an awareness raising project working with local schools
Consultant roles have a shared office and assistance from full-time secretarial support along with the
opportunity to continue with an NHS pension. Consultants will have an honorary contract with HIOWH
NHS Foundation Trust as part of their role in supporting Lymington New Forest Hospital.
In line with the Royal College of Physicians requirements Oakhaven Hospice Trust supports continuing
professional development (CPD) and is committed to providing time and financial support for these
activities. The Trust has the required arrangements in place, to ensure that all doctors have an annual
appraisal with a trained appraiser (via Hampshire and Isle of Wight Healthcare NHS Foundation Trust)
and supports doctors through the revalidation process. We also provide support through access to
clinical supervision and mentoring.
Oakhaven Hospice Trust is committed to equal opportunities and welcomes applications from all
suitably qualified candidates, regardless of protected characteristics.
Example Job Plan
It is envisaged that this new role will consist of six sessions of Direct Clinical Care (DCC) and two
sessions of Supporting Professional Activities (SPA). The job plan (including days of work) is negotiable
on discussion with the successful candidate
Day
Time
Location
Work
Categorisation
Monday
Tuesday
09:00 – 09:30 Oakhaven
09:30-13:00
Oakhaven
13:00-13:30
13:30-17:00
Referrals Meeting
Ward Round IPU
Lunch
Oakhaven/communityCommunity Visits/Community
DCC
DCC
DCC
09:00 – 11:30 Oakhaven
11:30-13:00
Oakhaven
13:00-13:30
13.30 – 17.00 Oakhaven
Administration
MDT Meeting
DCC
Community/ward admin/reviews DCC
Lunch
Afternoon education session
CPD/Clinical Governance
SPA
No of
PAs
1.00
1.00
0.625
0.375
1.0
Wednesday DAY OFF (in this
Thursday
example)
09:00 – 13:00 Oakhaven/
Community
13:00 – 13:30
13:30 – 17:00 Oakhaven
Referrals meeting
IPU ward round
Patient admin
Lunch
Afternoon education session
SPA, CPD, Clinical
Governance/Medical Education
Friday
09:00 – 13:00 Oakhaven/communityOPA/DV’s
13:00-13:30
13:30 – 17:00 Oakhaven
Lunch
Community administration
DCC
1.0
SPA
DCC
DCC
1.0
1.0
1.0
Duties and responsibilities of the successful post holder
Clinical Care
Work alongside our skilled nursing and therapy team to provide specialist care for patients in the
place of their choosing.
Provide expert specialist palliative medicine advice and care supported by evidence-based
practice across care settings.
Undertake domiciliary visits, outpatient clinics, support for Lymington New Forest Hospital in-
reach, and provide telephone advice for Clinical Nurse Specialists, Primary Care colleagues and
other health care professionals as needed.
Contribute to the weekly Multi-disciplinary Team meetings as well as provide senior support for
external clinical meetings.
Undertake caseload reviews and support the hospice community CNS team.
Practice to the highest standards of clinical governance, ethical decision-making, and evidence-
based care.
As this is a new role there is scope to develop specialist interests and contribute to service
improvement as part of a senior role. It is envisaged that the successful candidate will take a
lead in internal and external medical education to continue to ensure the highest standards of
care for our patients and their families.
Participate in a second-on call rota as specified.
Education, Training & Research
Lead and co-ordinate medical education within Oakhaven Hospice.
Support/lead on medical student education which is currently ad hoc but we hope will become
more formalised in the future.
Provide ad-hoc and formal teaching to doctors, nurses, AHP, students and visiting clinicians.
Support colleagues’ professional development and provide clinical supervision.
Where necessary to support/mentor nursing colleagues completing Non-Medical Prescriber
training or Advanced Clinical Practitioner training.
Promote a positive, evidence-based research culture, promoting the role of education across the
organisation.
Leadership, Management and Governance
Work with the Medical Director and senior clinical team leads to develop services and implement
Oakhaven’s strategic plan.
Participate in the hospice governance structures, chair committees if required and deputise for
the Medical Director.
Contribute to policies, audits, service evaluations and quality improvement projects, influencing
service provision and working to provide excellence in all aspects of care.
Support the recruitment and development of new staff and the development of new roles within
the team.
Encourage formal/informal team building.
Support Oakhaven Hospice Trust fundraising and community engagement activities as
appropriate.
Represent Oakhaven Hospice in the community and at external meetings locally, regionally, and
nationally on issues related to palliative care.
Organisational Responsibility/Commitment
Oakhaven Trust supports the requirements for continuing professional development (CPD) as
laid down by the Royal College of Physicians and is committed to providing time and financial
support for these activities.
The Trust has the required arrangements in place, as laid down by the Royal College of
Physicians, to ensure that all doctors have an annual appraisal with a trained appraiser (through
Hampshire and Isle of Wight NHS Trust) and supports doctors through the revalidation process.
The Trust provides appropriate support for rest requirements and time in lieu when necessary.
The Trust provides appropriate support through access to clinical supervision and mentoring
when needed.
General
Public Relations – To represent Oakhaven Hospice in the community and public domain as
appropriate
Personal Development – to keep up to date on current developments appropriate to duties and
responsibilities of the post. To identify personal development needs with agreement of line
manager.
Training - To remain appropriately trained for the role and keep up to date with
mandatory training requirements.
Data Protection – To be conversant with the requirements of the Data Protection Act and ensure
compliance in safeguarding confidential information.
Infection Control - All employees must follow consistently high standards in the prevention and
control of infection including adhering to infection prevention and control policies and procedures
relevant to their work, in both non clinical and clinical settings.
Health and Safety – To be aware of and comply with current Fire, Health and Safety Policies and
Procedures operated at Oakhaven Hospice. Ensure risk assessments are conducted for each event
and appropriate insurance cover obtained.
Confidentiality – To be aware of the confidential nature of hospice affairs and comply accordingly.
Finance – To act with a sense of integrity and sound judgment and to take responsibility for
understanding and following all relevant financial policies.
Additional Duties – In discussion with line manager to undertake work as and when required in
support of Oakhaven Hospice.
Personal specification
Requirement
Essential
Desirable
EDUCATION AND
QUALIFICATIONS
Entry on the General Medical Council (GMC)
Specialist Register via one of the following:
Appropriate higher degree
MD, PhD or Equivalent.
a. Certificate of Completion of Training
(CCT) (the proposed CCT date must be
within 6 months of the interview)
b. Certificate of Eligibility for Specialist
Registration (CESR)
c. European Community Rights
MRCP, MRCGP or equivalent.
EXPERIENCE
Evidence of wide experience and a high level
of competence in Specialist Palliative Care.
Able to take independent responsibility for
the clinical care of patients.
SPECIFIC SKILLS A thorough understanding of all elements of
and a commitment to the principles of clinical
governance.
To have undertaken and
participated in research
projects.
To have participated in Audit and quality
improvement projects relevant to the
speciality
To have undertaken training
in management skills.
Leadership skills and the ability to work
effectively as a member of a multidisciplinary
team.
Attendance at
communication
workshops/courses.
PERSONAL
QUALITIES
Excellent teaching skills with evidence of
commitment to multidisciplinary education.
Excellent communication skills.
Honesty and reliability.
Ability to prioritise, organise self and own
work and be flexible.
Ability to recognise stress in self and others.
Continually seeking improvement.
OAKHAVEN HOSPICE
Notes
The post-holder may have access to confidential data on staff, patients and services within the hospice.
Failure to maintain confidentiality will lead to disciplinary action, which could ultimately lead to dismissal.
The post-holder may be required to contribute towards clinical and corporate governance agenda as
appropriate.
The post-holder will be the subject of regular annual appraisal and objectives.
The post-holder will be expected to produce work to a high standard and to promote quality at all times.
The Hospice is committed to Equal Opportunities for all current and potential members of staff and
patients, irrespective of gender (including gender re-assignment), marital status, sexual orientation, race,
colour, creed, religion, belief, nationality, ethnic origin, age, disability, a positive diagnosis of HIV/AIDS, or
Trade Union membership. Therefore, the Hospice expects of its staff to understand, support and apply
this policy through their working practices, which requires all individuals to be treated with respect, dignity,
courtesy, fairness and consideration.
The post-holder will be expected to keep themselves updated on all matters relating to Hospice Policies
and Procedures.
The post-holder must familiarise themselves with matters relating to health and safety management,
reporting any potential risks immediately in accordance with the Hospice’s Health and Safety policy and
procedures.
The employee will also be expected in discussion with their manager, to understand their role and level of
accountability in respect of Emergency Planning procedures and ensuring controls assurance within their
work area.
This is an outline job description and may be subject to change, according to the needs of the service, in
consultation with the post holder.
Oakhaven Hospice is a non-smoking building and this is to be observed at all times.
The ‘Why’ of Oakhaven
PERSONAL VALUES
Making every moment matter
We do what we do at Oakhaven Hospice because as individual people we hold the personal values of Compassion, Accountability,
Respect and Empathy in high regard. In other words we CARE about what we do and the people we work with.
Compassion
We show compassion when
we act with understanding and work
cooperatively with others.
We treat each individual as
unique, valuing them without
distinction or judgement
Accountability
Respect
Empathy
We continually learn from
our experiences and use this
understanding to develop
services and maintain
excellence as standard.
We treat and communicate
with our team members,
patients and community
with mutual respect,
recognising the importance
of their contribution
We demonstrate awareness
of an individual's situation
from their perspective and
respond compassionately in
an understanding manner.
We take responsibility for our
decisions and actions,
alongside creating a culture of
no blame.
We value the diversity of
others in both opinion and
culture and do not dismiss
what we do not understand
or agree with.
We listen and help people
based on their individual needs
and feelings.
ORGANISATIONAL VALUES
Making every moment matter
Together
We work as one team across
We make the best use of
Oakhaven and share our
knowledge, skills and
experience with others to
deliver excellence.
resources by accessing knowledge
and skills from partners to support
Oakhaven in delivering excellent
service.
Excellence
Actively
engaged
Meaningful
We strive for a professional,
high quality service which is
responsive to need and works
to ethical, sound and best
practice principles.
We demonstrate a belief in
the ethos and principles of
Oakhaven and are supportive
of the day to day operation at
all levels, individual, team and
organisational.
We are aware of the value
and impact Oakhaven can
have on individuals, teams,
organisation and the
community.
We reflect and act on constructive
feedback from others in order to
learn.
We respond positively to new
ideas and approaches and propose
solutions when faced with
problems.
We understand how our response
and actions can affect a person’s
experience.
As an organisation we strive to ensure our service is one that: works Together with others; delivers Excellence and is based on
best practices and principles; is Actively engaged on all levels be it with patients, families, the local community, staff and services
both internal and external; is Meaningful for those who experience it. We strive to work within and as part of a TEAM
Job Description Volunteer Services Manager Responsible to Director of People & Culture Job Purpose Providing management and leadership to the function of volunteering, enabling and supporting Oakhaven to successfully recruit, develop, engage and retain volunteers in order to deliver its strategic aims. To actively support line managers in recruiting, managing and retaining volunteers whilst ensuring a positive experience for all volunteers. To promote and enable a positive culture of engagement that values the work of Oakhaven’s volunteers, ensuring that volunteering is understood and respected throughout the organisation. Values The post holder will hold and engage with our organisational values; Together Excellence Actively Engaged Meaningful Compassion Accountability Respect Empathy Further information on our values and expected behaviours are listed at the back of this document Main Duties and responsibilities Continued….. Leadership • To provide leadership and strategic direction to Oakhaven’s volunteering • Activities. • To support the Director of People & Culture in developing and implementing an organisational volunteer strategy. • To make recommendations and provide advice to the Senior Leadership Team about volunteering. • To regularly review Oakhaven’s volunteering activity and recruitment of • volunteers to ensure it continues to meet the needs of Oakhaven. • Ensure the engagement of managers and staff at all levels to grow the • contribution of volunteers across the organisation, increasing capability in the management and inclusion of volunteers. • To work closely with line managers in managing and supporting volunteers. Recruitment & Selection • To plan and implement innovative and engaging volunteer recruitment campaigns to ensure that Oakhaven can attract and retain volunteers with the right skills and in the right numbers to effectively support the January 2022 1 work that we do. • To ensure the recruitment of volunteers form all backgrounds to bring • about diversity within individual departments across the organisation. • Responsible for volunteer development, recruitment and retention including the completion of required mandatory training for volunteers. Reward & Recognition • Organise appropriate means of reward and recognition for volunteers, • including annual events and long service awards. • Take the lead in developing programmes of events to celebrate national weeks of recognition e.g. Volunteers’ Week . • Work with managers to identify and put together applications for external award nominations. Service Development • Carry out appropriate methods of measuring the volunteer experience • to identify areas of good practice and areas for improvement. • Develop and implement relevant policies and procedures in relation to volunteering in line with legal compliance and sector best practice. • Ensure that all opportunities to create and support successful volunteering roles are maximised. Volunteer Engagement • Ensure all volunteers are effectively managed and supported • Ensure appropriate mechanisms are in place to support the engagement of volunteers across the organisation. • Write regular internal communications providing updates on volunteering to both volunteers and staff. Teamwork and Collaboration • Work with leaders and managers across the organisation to provide volunteer services advice and support as required. • Work with the People Services Manager to share relevant knowledge and ensure staff and volunteer policies and procedures are co- ordinated. • Be a proactive and effective member of the Management Team, contributing to the strategic direction and day to day operational management of the hospice. • Attend at regional and national meetings for volunteering managers with the aim of proactively seeking and promoting best practice from other hospices and charities. • Actively promote Oakhaven as a volunteering organisation of choice within the New Forest area, and participate in local external networks to ensure that Oakhaven is represented for volunteering. January 2022 2 Analysis & Research • To produce statistics related to volunteer activity within the organisation. • Keep up-to-date with local, national initiatives, legislation or policy that • effects volunteering. Leadership and Team Management • Provide clear and visible leadership of the Volunteer Services Team. • Provide overall long-term direction and set performance objectives including specific targets and KPIs for the team. • Model the hospice’s values of TEAM and CARE and ensure they are reflected across the team. • Promote and embed a culture of high performance and professionalism to ensure team staff are effective, efficient, responsive and accountable. • Lead in the recruitment and selection of new team staff and arrangement of suitable induction programmes. • Effectively manage, develop and support direct reports, including regular 1-2-1 supervision with support and advice, performance reviews, annual appraisals and personal development planning. • Ensure that team work well collectively and individually and that there is co-operation and interaction between team members. • Ensure that team staff are aware of their responsibilities and adhere to relevant policies, procedures and guidelines. Additional • Work within agreed hospice policies, procedures and guidelines. • Any other duties as deemed necessary by the Director of People Services or Senior Leadership Team. General Public Relations – To represent Oakhaven Hospice in the community and public domain as appropriate Personal Development – to keep up to date on current developments appropriate to duties and responsibilities of the post. To identify personal development needs with agreement of line manager. Training - To remain appropriately trained for the role and keep up to date with mandatory training requirements. Data Protection – To be conversant with the requirements of the Data Protection Act and ensure compliance in safeguarding confidential information. Infection Control - All employees must follow consistently high standards in the prevention and control of infection including adhering to infection January 2022 3 prevention and control policies and procedures relevant to their work, in both non clinical and clinical settings. Health and Safety – To be aware of and comply with current Fire, Health and Safety Policies and Procedures operated at Oakhaven Hospice. Ensure risk assessments are conducted for each event and appropriate insurance cover obtained. Confidentiality – To be aware of the confidential nature of hospice affairs and comply accordingly. Finance – To act with a sense of integrity and sound judgment and to take personal responsibility for understanding and following all relevant financial policies. Additional Duties – In discussion with line manager to undertake work as and when required in support of Oakhaven Hospice. OAKHAVEN HOSPICE Notes • The post-holder may have access to confidential data on staff, patients and services within the hospice. Failure to maintain confidentiality will lead to disciplinary action, which could ultimately lead to dismissal. • The post-holder may be required to contribute towards clinical and corporate governance agenda as appropriate. • The post-holder will be the subject of regular annual appraisal and objectives. • The post-holder will be expected to produce work to a high standard and to promote quality at all times. • The Hospice is committed to Equal Opportunities for all current and potential members of staff and patients, irrespective of gender (including gender re-assignment), marital status, sexual orientation, race, colour, creed, religion, belief, nationality, ethnic origin, age, disability, a positive diagnosis of HIV/AIDS, or Trade Union membership. Therefore, the Hospice expects of its staff to understand, support and apply January 2022 4 this policy through their working practices, which requires all individuals to be treated with respect, dignity, courtesy, fairness and consideration. • The post-holder will be expected to keep themselves updated on all matters relating to Hospice Policies and Procedures. • The post-holder must familiarise themselves with matters relating to health and safety management, reporting any potential risks immediately in accordance with the Hospice’s Health and Safety policy and procedures. • The employee will also be expected in discussion with their manager, to understand their role and level of accountability in respect of Emergency Planning procedures and ensuring controls assurance within their work area. • This is an outline job description and may be subject to change, according to the needs of the service, in consultation with the post holder. • Oakhaven Hospice is a non-smoking building and this is to be observed at all times. January 2022 5 The ‘Why’ of Oakhaven PERSONAL VALUES Making every moment matter We do what we do at Oakhaven Hospice because as individual people we hold the personal values of Compassion, Accountability, Respect and Empathy in high regard. In other words we CARE about what we do and the people we work with. Compassion We show compassion when we act with understanding and work cooperatively with others. We treat each individual as unique, valuing them without distinction or judgement Accountability Respect Empathy We continually learn from our experiences and use this understanding to develop services and maintain excellence as standard. We treat and communicate with our team members, patients and community with mutual respect, recognising the importance of their contribution We demonstrate awareness of an individual's situation from their perspective and respond compassionately in an understanding manner. We take responsibility for our decisions and actions, alongside creating a culture of no blame. We value the diversity of others in both opinion and culture and do not dismiss what we do not understand or agree with. We listen and help people based on their individual needs and feelings. The ‘Why’ of Oakhaven ORGANISATIONAL VALUES Making every moment matter As an organisation we strive to ensure our service is one that: works Together with others; delivers Excellence and is based on best practices and principles; is Actively engaged on all levels be it with patients, families, the local community, staff and services both internal and external; is Meaningful for those who experience it. We strive to work within and as part of a TEAM. Together We work as one team across We make the best use of Oakhaven and share our knowledge, skills and experience with others to deliver excellence. resources by accessing knowledge and skills from partners to support Oakhaven in delivering excellent service. Excellence Actively engaged Meaningful We strive for a professional, high quality service which is responsive to need and works to ethical, sound and best practice principles. We demonstrate a belief in the ethos and principles of Oakhaven and are supportive of the day to day operation at all levels, individual, team and organisational. We are aware of the value and impact Oakhaven can have on individuals, teams, organisation and the community. We reflect and act on constructive feedback from others in order to learn. We respond positively to new ideas and approaches and propose solutions when faced with problems. We understand how our response and actions can affect a person’s experience. Personal specification Requirement Essential Desirable CIPD qualification is desirable or relevant HR experience Knowledge of HR databases would be a distinct advantage. DBS and handling of Tier 2 visas Education, Training and Qualifications A good level of formal education including GCSE Maths and English is essential (Level 2). Skills and Knowledge An excellent level of computer knowledge, keyboard skills and software (HR database and spreadsheet) expertise, Microsoft Word, Excel and databases are essential to enable report writing when required. Excellent written and oral communication skills Excellent customer care skills Experience in HR administration and an understanding of HR processes Experience Personal Attributes Personal resilience and the Abilities capacity to work effectively and stay calm under pressure are essential. Ability to deal with confidential information and maintain confidentiality is essential The ability to work independently and problem solve Ability to work well under pressure to deadlines Good organisational skills Ability to deal tactfully and professionally with colleagues is essential. Attention to detail and accuracy Other Requirements Flexibility to work outside hours where required to meet implementation deadlines
Job Description Driver – Processing Team Responsible to Processing Manager Job Purpose The Driver (Processing Team) is responsible for the safe and timely collection and delivery of donated goods, supporting both charity shops and warehouse operations. The role requires excellent customer service skills, a commitment to health and safety, and the ability to assist with stock handling and warehouse activities as needed. To assist with the transporting of goods/equipment for Oakhaven Hospice events and fundraising requirements Values The post holder will hold and engage with our organisational values; Together Compassion Excellence Accountability Actively Engaged Meaningful Respect Empathy Further information on our values and expected behaviours are listed at the back of this document Main Duties and Responsibilities You will represent our company in a professional and cost-effective manner to increase our profitability and customer satisfaction Collect and deliver donated goods between charity shops, warehouses, and customers efficiently and safely and to act as ambassadors for Oakhaven Hospice Trust Assist with loading and unloading goods, ensuring proper handling to prevent damage. Provide excellent customer service when interacting with donors, colleagues, and the public. Be sensitive to the needs of donators, particularly those who are bereaved. Maintain the charity vehicle in a clean and roadworthy condition, reporting any maintenance issues promptly. Main Duties and Responsibilities Adhere to all health and safety regulations, company policies, and procedures. Support shop teams with stock movement, storage, and replenishment as required. Assist warehouse operations by helping to sort and organise donations during downtime or when deliveries are not scheduled. Promote and assist with Gift Aid procedures if required. To PAT test small electrical appliances as and when required. Work may involve exposure to varying weather conditions during collections and deliveries. To ensure that the furniture/goods kept within the storage area are stored safely and in good condition. To collect donated goods from the shops and return to the storage area for preparation. To deliver prepared goods for sale from the storage area to the hospice shops. To assist with the general maintenance of the storage areas to ensure a clean, tidy and safe environment. To ensure that the vehicle maintenance/repair requirements are reported immediately. To undertake basic maintenance work within the shops/storage area or hospice as required. Transport equipment, material & personnel for Oakhaven fundraising events as required. Assist with transporting equipment, material and personnel in support of Oakhaven Hospice events and requirements. Complete necessary paperwork associated with the role. Maintain accurate documentation of deliveries and collections. Be an excellent representative of Oakhaven Hospice Trust and ensure good customer service. General Public Relations – To represent Oakhaven Hospice in the community and public domain as appropriate Personal Development – to keep up to date on current developments appropriate to duties and responsibilities of the post. To identify personal development needs with agreement of line manager. Training - To remain appropriately trained for the role and keep up to date with mandatory training requirements. Data Protection – To be conversant with the requirements of the Data Protection Act and ensure compliance in safeguarding confidential information. Infection Control - All employees must follow consistently high standards in the prevention and control of infection including adhering to infection prevention and control policies and procedures relevant to their work, in both non clinical and clinical settings. Health and Safety – To be aware of and comply with current Fire, Health and Safety Policies and Procedures operated at Oakhaven Hospice. Ensure risk assessments are conducted for each event and appropriate insurance cover obtained. Confidentiality – To be aware of the confidential nature of hospice affairs and comply accordingly. Finance – To act with a sense of integrity and sound judgment and to take personal responsibility for understanding and following all relevant financial policies. Additional Duties – In discussion with line manager to undertake work as and when required in support of Oakhaven Hospice. OAKHAVEN HOSPICE Notes • The post-holder may have access to confidential data on staff, patients and services within the hospice. Failure to maintain confidentiality will lead to disciplinary action, which could ultimately lead to dismissal. • The post-holder may be required to contribute towards clinical and corporate governance agenda as appropriate. • The post-holder will be the subject of regular annual appraisal and objectives. • The post-holder will be expected to produce work to a high standard and to promote quality at all times. • The Hospice is committed to Equal Opportunities for all current and potential members of staff and patients, irrespective of gender (including gender re-assignment), marital status, sexual orientation, race, colour, creed, religion, belief, nationality, ethnic origin, age, disability, a positive diagnosis of HIV/AIDS, or Trade Union membership. Therefore, the Hospice expects of its staff to understand, support and apply this policy through their working practices, which requires all individuals to be treated with respect, dignity, courtesy, fairness and consideration. • The post-holder will be expected to keep themselves updated on all matters relating to Hospice Policies and Procedures. • The post-holder must familiarise themselves with matters relating to health and safety management, reporting any potential risks immediately in accordance with the Hospice’s Health and Safety policy and procedures. • The employee will also be expected in discussion with their manager, to understand their role and level of accountability in respect of Emergency Planning procedures and ensuring controls assurance within their work area. • This is an outline job description and may be subject to change, according to the needs of the service, in consultation with the post holder. • Oakhaven Hospice is a non-smoking building and this is to be observed at all times. The ‘Why’ of Oakhaven PERSONAL VALUES Making every moment matter We do what we do at Oakhaven Hospice because as individual people we hold the personal values of Compassion, Accountability, Respect and Empathy in high regard. In other words we CARE about what we do and the people we work with. Compassion We show compassion when we act with understanding and work cooperatively with others. We treat each individual as unique, valuing them without distinction or judgement Accountability Respect Empathy We continually learn from our experiences and use this understanding to develop services and maintain excellence as standard. We treat and communicate with our team members, patients and community with mutual respect, recognising the importance of their contribution We demonstrate awareness of an individual's situation from their perspective and respond compassionately in an understanding manner. We take responsibility for our decisions and actions, alongside creating a culture of no blame. We value the diversity of others in both opinion and culture and do not dismiss what we do not understand or agree with. We listen and help people based on their individual needs and feelings. The ‘Why’ of Oakhaven ORGANISATIONAL VALUES Making every moment matter As an organisation we strive to ensure our service is one that: works Together with others; delivers Excellence and is based on best practices and principles; is Actively engaged on all levels be it with patients, families, the local community, staff and services both internal and external; is Meaningful for those who experience it. We strive to work within and as part of a TEAM. Together We work as one team across We make the best use of Oakhaven and share our knowledge, skills and experience with others to deliver excellence. resources by accessing knowledge and skills from partners to support Oakhaven in delivering excellent service. Excellence Actively engaged Meaningful We strive for a professional, high quality service which is responsive to need and works to ethical, sound and best practice principles. We demonstrate a belief in the ethos and principles of Oakhaven and are supportive of the day to day operation at all levels, individual, team and organisational. We are aware of the value and impact Oakhaven can have on individuals, teams, organisation and the community. We reflect and act on constructive feedback from others in order to learn. We respond positively to new ideas and approaches and propose solutions when faced with problems. We understand how our response and actions can affect a person’s experience. Personal specification Requirement Essential Desirable Education, Training and Qualifications Skills and Knowledge Excellent timekeeping and organisational skills 5 GCSEs or equivalent at Grade C or above or relevant experience. Knowledge of fashion brands Experience of dealing with volunteers Experience of moving and handling heavy/awkward items Experience of working in charity retail Basic knowledge of retail Gift Aid schemes Personal Attributes Other Proven experience as a deliver driver assistant Able to demonstrate Oakhaven’s values Enthusiasm, commitment and energy and a willingness, where necessary, to work outside normal working hours. Team player Good social skills Good communicator Physically fit and able to work in a physically demanding role. Valid driving licence with no more than 6 points Due to our insurance you need to be over 25 years of age and minimum of 3 years driving experience
Job Description Assistant Shop Manager Responsible to Shop Manager Job Purpose To effectively manage the day to day activities of the relevant shop ensuring donated goods are merchandised effectively to maximise sales. To ensure the gift aid is managed and implemented to standard with staff and volunteer training and review To manage the volunteers ensuring their development and safety through regular reviews and training To ensure the safety of the premises by managing the safety and risk in the shop To be flexible in your approach to managing and staffing the shop, developing a flexible committed team to support the wider retail team when required Values The post holder will hold and engage with our organisational values; Together Compassion Excellence Accountability Actively Engaged Meaningful Respect Empathy Main duties: Main Duties and Responsibil ities • To be flexible in your working patterns to lead by example, to work in your shop and other local shops when the business requires • To support the recruitment of sufficient volunteers for the operation of the shop using creative ideas to keep the volunteers engage and to recruit new volunteers • To create the right environment to attract sufficient volunteers, happy, bright, safe energetic environment • To manage volunteers, ensuring adequate cover at all times • To develop the team of staff and volunteers through regular training events in store • Encourage all volunteers to attend annual mandatory health and safety (including fire and moving and handling) training sessions. • To notify Volunteer Services of any volunteers who leave • To manage all donated goods in accordance with standard procedure to maximise sales income • To ensure the cashing up procedures are carried out at the end of each business day and the takings are banked correctly in line with procedure • To manage stock levels and operate an on time culling process to manage deliveries effectively • To engage with the delivery teams to ensure stock levels are maximised with new lines every week • To be competent in the use of Cybertill at the point of sale, back office and gift aid administration • To report all incidents and near misses on the Vantage portal • To understand the risk assessments and update when required • To maintain regular holiday management for yourself and work with the whole staff team in the shop to ensure appropriate cover, ensuring SID is updated • To manage sickness in line with sickness policy, RTW interviews and absence trigger points through SID • To be able to navigate the intranet to find policies and procedures along with forms and guidance for you and the colunteer team • To ensure that stockrooms are kept clean and tidy and are operating safely. • To ensure the shop windows are well merchandised and kept clean and tidy • To display the appropriate Oakhaven messaging to support the wider Oakhaven team. • To maintain a clean and well presented shop at all times. • To check all premises are secure and alarm is set at the end of the day if alarm is fitted • To notify the shop manager and/or the head of retail if any problems occur General Public Relations – To represent Oakhaven Hospice in the community and public domain as appropriate Personal Development – to keep up to date on current developments appropriate to duties and responsibilities of the post. To identify personal development needs with agreement of line manager. Training - To remain appropriately trained for the role and keep up to date with mandatory training requirements. Data Protection – To be conversant with the requirements of the Data Protection Act and ensure compliance in safeguarding confidential information. Infection Control - All employees must follow consistently high standards in the prevention and control of infection including adhering to infection prevention and control policies and procedures relevant to their work, in both non clinical and clinical settings. Health and Safety – To be aware of and comply with current Fire, Health and Safety Policies and Procedures operated at Oakhaven Hospice. Confidentiality – To be aware of the confidential nature of hospice affairs and comply accordingly. Finance – To act with a sense of integrity and sound judgment and to take personal responsibility for understanding and following all relevant financial policies. Additional Duties – In discussion with line manager to undertake work as and when required in support of Oakhaven Hospice. OAKHAVEN HOSPICE Notes • The post-holder may have access to confidential data on staff, patients and services within the hospice. Failure to maintain confidentiality will lead to disciplinary action, which could ultimately lead to dismissal. • The post-holder may be required to contribute towards clinical and corporate governance agenda as appropriate. • The post-holder will be the subject of regular annual appraisal and objectives. • The post-holder will be expected to produce work to a high standard and to promote quality at all times. • The Hospice is committed to Equal Opportunities for all current and potential members of staff and patients, irrespective of gender (including gender re-assignment), marital status, sexual orientation, race, colour, creed, religion, belief, nationality, ethnic origin, age, disability, a positive diagnosis of HIV/AIDS, or Trade Union membership. Therefore, the Hospice expects of its staff to understand, support and apply this policy through their working practices, which requires all individuals to be treated with respect, dignity, courtesy, fairness and consideration. • The post-holder will be expected to keep themselves updated on all matters relating to Hospice Policies and Procedures. • The post-holder must familiarise themselves with matters relating to health and safety management, reporting any potential risks immediately in accordance with the Hospice’s Health and Safety policy and procedures. • The employee will also be expected in discussion with their manager, to understand their role and level of accountability in respect of Emergency Planning procedures and ensuring controls assurance within their work area. • This is an outline job description and may be subject to change, according to the needs of the service, in consultation with the post holder. • Oakhaven Hospice is a non-smoking building and this is to be observed at all times. Requirement Education, Training and Qualifications Skills and Experience Personal specification Essential Desirable Experience of working in a Retail environment Excellent Customer service skills Basic knowledge of retail EPOS systems Maths and English Grade C or equivalent or relevant experience. Knowledge of fashion brands Experience of dealing with volunteers Experience of moving and handling heavy/awkward items Experience of working in charity retail Basic knowledge of retail Gift Aid schemes Personal Attributes Able to demonstrate Oakhaven’s values Enthusiasm, commitment and energy and a willingness, where necessary, to work outside normal working hours. Team player Good social skills Good communicator Other Able to perform physical aspects of the role. The ‘Why’ of Oakhaven PERSONAL VALUES Making every moment matter We do what we do at Oakhaven Hospice because as individual people we hold the personal values of Compassion, Accountability, Respect and Empathy in high regard. In other words we CARE about what we do and the people we work with. Compassion We show compassion when we act with understanding and work cooperatively with others. We treat each individual as unique, valuing them without distinction or judgement Accountability Respect Empathy We continually learn from our experiences and use this understanding to develop services and maintain excellence as standard. We treat and communicate with our team members, patients and community with mutual respect, recognising the importance of their contribution We demonstrate awareness of an individual's situation from their perspective and respond compassionately in an understanding manner. We take responsibility for our decisions and actions, alongside creating a culture of no blame. We value the diversity of others in both opinion and culture and do not dismiss what we do not understand or agree with. We listen and help people based on their individual needs and feelings. ORGANISATIONAL VALUES Making every moment matter Together We work as one team across We make the best use of Oakhaven and share our knowledge, skills and experience with others to deliver excellence. resources by accessing knowledge and skills from partners to support Oakhaven in delivering excellent service. Excellence Actively engaged Meaningful We strive for a professional, high quality service which is responsive to need and works to ethical, sound and best practice principles. We demonstrate a belief in the ethos and principles of Oakhaven and are supportive of the day to day operation at all levels, individual, team and organisational. We are aware of the value and impact Oakhaven can have on individuals, teams, organisation and the community. We reflect and act on constructive feedback from others in order to learn. We respond positively to new ideas and approaches and propose solutions when faced with problems. We understand how our response and actions can affect a person’s experience. As an organisation we strive to ensure our service is one that: works Together with others; delivers Excellence and is based on best practices and principles; is Actively engaged on all levels be it with patients, families, the local community, staff and services both internal and external; is Meaningful for those who experience it. We strive to work within and as part of a TEAM.
Job Description Chef (weekends) Responsible to Catering Manager Job Purpose Responsible for providing a catering service to patients, their families and hospice staff on the weekends, and assisting with the outside catering function to raise income for the charity. The post holder is expected to run the kitchen on the weekends and participate in a wide range of kitchen duties as specified by the Chef Manager. Values The post holder will hold and engage with our organisational values; Together Excellence Actively Engaged Meaningful Compassion Accountability Respect Empathy Further information on our values and expected behaviours are listed at the back of this document Main Duties and Responsibilities Undertake menu planning in consultation with the Chef Manager which demonstrates recommended current nutritional guidelines. Sole responsibility for the preparation, cooking and serving of main meals, snacks, cakes, etc. in accordance with specified menus on the weekends. Ensure menus are displayed showing choices and dietary information. Determine quantities to be cooked and size of portions to be served. Ensure patients with specific dietary needs are catered for. Maintain records of stock and order items as required. Ensure that adequate stocks of food are maintained (fresh, frozen and dried). Allocate and oversee the work of the catering team in the Chef Manager’s absence, including cleaning. Maintain high standards of cleanliness and hygiene throughout. Main Duties and Responsibilities Continued Conduct which meets the requirements for health and safety regulations. Flexible working patterns in order to maintain the service at times of annual leave and sickness. Any other reasonable duties which may be required to assist in the smooth running of the catering service. General Public Relations – To represent Oakhaven Hospice in the community and public domain as appropriate Personal Development – to keep up to date on current developments appropriate to duties and responsibilities of the post. To identify personal development needs with agreement of line manager. Training - To remain appropriately trained for the role and keep up to date with mandatory training requirements. Data Protection – To be conversant with the requirements of the Data Protection Act and ensure compliance in safeguarding confidential information. Infection Control - All employees must follow consistently high standards in the prevention and control of infection including adhering to infection prevention and control policies and procedures relevant to their work, in both non clinical and clinical settings. Health and Safety – To be aware of and comply with current Fire, Health and Safety Policies and Procedures operated at Oakhaven Hospice. Ensure risk assessments are conducted for each event and appropriate insurance cover obtained. Confidentiality – To be aware of the confidential nature of hospice affairs and comply accordingly. Finance – To act with a sense of integrity and sound judgment and to take personal responsibility for understanding and following all relevant financial policies. Additional Duties – In discussion with line manager to undertake work as and when required in support of Oakhaven Hospice. OAKHAVEN HOSPICE Notes • The post-holder may have access to confidential data on staff, patients and services within the hospice. Failure to maintain confidentiality will lead to disciplinary action, which could ultimately lead to dismissal. • The post-holder may be required to contribute towards clinical and corporate governance agenda as appropriate. • The post-holder will be the subject of regular annual appraisal and objectives. • The post-holder will be expected to produce work to a high standard and to promote quality at all times. • The Hospice is committed to Equal Opportunities for all current and potential members of staff and patients, irrespective of gender (including gender re-assignment), marital status, sexual orientation, race, colour, creed, religion, belief, nationality, ethnic origin, age, disability, a positive diagnosis of HIV/AIDS, or Trade Union membership. Therefore, the Hospice expects of its staff to understand, support and apply this policy through their working practices, which requires all individuals to be treated with respect, dignity, courtesy, fairness and consideration. • The post-holder will be expected to keep themselves updated on all matters relating to Hospice Policies and Procedures. • The post-holder must familiarise themselves with matters relating to health and safety management, reporting any potential risks immediately in accordance with the Hospice’s Health and Safety policy and procedures. • The employee will also be expected in discussion with their manager, to understand their role and level of accountability in respect of Emergency Planning procedures and ensuring controls assurance within their work area. • This is an outline job description and may be subject to change, according to the needs of the service, in consultation with the post holder. • Oakhaven Hospice is a non-smoking building and this is to be observed at all times. The ‘Why’ of Oakhaven PERSONAL VALUES Making every moment matter We do what we do at Oakhaven Hospice because as individual people we hold the personal values of Compassion, Accountability, Respect and Empathy in high regard. In other words we CARE about what we do and the people we work with. Compassion We show compassion when we act with understanding and work cooperatively with others. We treat each individual as unique, valuing them without distinction or judgement Accountability Respect Empathy We continually learn from our experiences and use this understanding to develop services and maintain excellence as standard. We treat and communicate with our team members, patients and community with mutual respect, recognising the importance of their contribution We demonstrate awareness of an individual's situation from their perspective and respond compassionately in an understanding manner. We take responsibility for our decisions and actions, alongside creating a culture of no blame. We value the diversity of others in both opinion and culture and do not dismiss what we do not understand or agree with. We listen and help people based on their individual needs and feelings. The ‘Why’ of Oakhaven ORGANISATIONAL VALUES Making every moment matter As an organisation we strive to ensure our service is one that: works Together with others; delivers Excellence and is based on best practices and principles; is Actively engaged on all levels be it with patients, families, the local community, staff and services both internal and external; is Meaningful for those who experience it. We strive to work within and as part of a TEAM. Together We work as one team across We make the best use of Oakhaven and share our knowledge, skills and experience with others to deliver excellence. resources by accessing knowledge and skills from partners to support Oakhaven in delivering excellent service. Excellence Actively engaged Meaningful We strive for a professional, high quality service which is responsive to need and works to ethical, sound and best practice principles. We demonstrate a belief in the ethos and principles of Oakhaven and are supportive of the day to day operation at all levels, individual, team and organisational. We are aware of the value and impact Oakhaven can have on individuals, teams, organisation and the community. We reflect and act on constructive feedback from others in order to learn. We respond positively to new ideas and approaches and propose solutions when faced with problems. We understand how our response and actions can affect a person’s experience. Personal specification Requirement Essential Desirable Education, Training and Qualifications Food hygiene certification Familiarity with: food hygiene standards • • HACCP • COSHH • Health & Safety • Allergen regulations NVQ Level 2 in catering/Cookery or equivalent Skills and Knowledge Proven work experience as a Chef or Cook Ability to work on own initiative and make decisions Able to work accurately to tight deadlines Self-motivated Organisational and time management skills Up-to-date knowledge of cooking techniques and recipes Attention to detail Experience Personal Attributes Previous experience in a similar role Basic knowledge of stock ordering Able to remain calm and undertake various tasks Excellent time management qualities Flexible, reliable and committed approach to work Able to work different shifts if requested Able to work effectively as a member of a team Demonstrate passion for food and quality of food
Job Description Staff Nurse – Day Hospice Responsible to Sister Job Purpose Within the Day Hospice (DH) to be responsible for the assessment of care needs and the development, implementation and evaluation of programmes of care without direct supervision. To take charge of the Day Hospice when required in the absence of the Day Hospice Sister Values The post holder will hold and engage with our organisational values. Together Excellence Actively Engaged Meaningful Compassion Accountability Respect Empathy Further information on our values and expected behaviours are listed at the back of this document. Main Duties and Responsibilities ❖ To manage the Day Hospice team in the absence of the Day Hospice Sister. ❖ To ensure that individual patient’s care needs are assessed and that an appropriate care plan is organised, implemented and monitored to maintain the highest comfort level achievable for the patient. ❖ In conjunction with the Day Hospice Sister to agree appropriate models of care and work allocation for nurse/HCA staffing levels within the Day Hospice. ❖ To develop and maintain a problem-solving approach towards patients and their families/carers which fosters their independence, and which recognises and respects their involvement in the planning and delivery of care. ❖ To be responsible for ensuring that all nursing staff adhere to the hospice drugs policy in relation to the correct handling and usage of all drugs. ❖ To act on reported accidents/incidents/near misses or complaints, reporting them to the Day Hospice Sister or, in her absence, to the Director of Patient Services ❖ To maintain effective liaison with all other members of the multi- professional team, and where appropriate external agencies, to co-ordinate care ensuring the highest standard of care for the patient and family/carers. ❖ To ensure the Day Hospice team liaises effectively with external health care professionals and other agencies ensuring continuity of care on discharge or transfer to another care setting. Main Duties and Responsibilities Continued ❖ To manage the Day Hospice team, through appropriate support, supervision and guidance, ensuring effective use of resources. ❖ To assist the Day Hospice Sister in identifying the educational needs of the Day Hospice team and to participate in relevant training programmes. ❖ To participate in teaching/educational sessions and assist with clinical placements as required. ❖ To participate in research and audit projects as requested and as appropriate. ❖ To ensure that the team have a safe working environment. ❖ To act as an assessor and mentor to Day Hospice staff and visiting student nurses to enable them to develop skills, and acquire experience, in the field of specialist palliative care. ❖ Comply with all safeguarding reporting & Training as per policy & procedures. General Public Relations – To represent Oakhaven Hospice in the community and public domain as appropriate. Personal Development – to keep up to date on current developments appropriate to duties and responsibilities of the post. To identify personal development needs with agreement of line manager. Training - To remain appropriately trained for the role and keep up to date with mandatory training requirements. Data Protection – To be conversant with the requirements of the Data Protection Act and ensure compliance in safeguarding confidential information. Infection Control - All employees must follow consistently high standards in the prevention and control of infection including adhering to infection prevention and control policies and procedures relevant to their work, in both non-clinical and clinical settings. Health and Safety – To be aware of and comply with current. Fire, Health and Safety Policies and Procedures operated at Oakhaven Hospice. Ensure risk assessments are conducted for each event and appropriate insurance cover obtained. Confidentiality – To be aware of the confidential nature of hospice affairs and comply accordingly. Finance – To act with a sense of integrity and sound judgment and to take personal responsibility for understanding and following all relevant financial policies. Additional Duties – In discussion with line manager to undertake work as and when required in support of Oakhaven Hospice. OAKHAVEN HOSPICE Notes • The post-holder may have access to confidential data on staff, patients and services within the hospice. Failure to maintain confidentiality will lead to disciplinary action, which could ultimately lead to dismissal. • The post-holder may be required to contribute towards clinical and corporate governance agenda as appropriate. • The post-holder will be the subject of regular annual appraisal and objectives. • The post-holder will be expected to produce work to a high standard and to promote quality at all times. • The Hospice is committed to Equal Opportunities for all current and potential members of staff and patients, irrespective of gender (including gender re-assignment), marital status, sexual orientation, race, colour, creed, religion, belief, nationality, ethnic origin, age, disability, a positive diagnosis of HIV/AIDS, or Trade Union membership. Therefore, the Hospice expects of its staff to understand, support and apply this policy through their working practices, which requires all individuals to be treated with respect, dignity, courtesy, fairness and consideration. • The post-holder will be expected to keep themselves updated on all matters relating to Hospice Policies and Procedures. • The post-holder must familiarise themselves with matters relating to health and safety management, reporting any potential risks immediately in accordance with the Hospice’s Health and Safety policy and procedures. • The employee will also be expected in discussion with their manager, to understand their role and level of accountability in respect of Emergency Planning procedures and ensuring controls assurance within their work area. • This is an outline job description and may be subject to change, according to the needs of the service, in consultation with the post holder. • Oakhaven Hospice is a non-smoking building, and this is to be observed at all times. The ‘Why’ of Oakhaven PERSONAL VALUES Making every moment matter We do what we do at Oakhaven Hospice because as individual people we hold the personal values of Compassion, Accountability, Respect and Empathy in high regard. In other words we CARE about what we do and the people we work with. Compassion We show compassion when we act with understanding and work cooperatively with others. We treat each individual as unique, valuing them without distinction or judgement Accountability Respect Empathy We continually learn from our experiences and use this understanding to develop services and maintain excellence as standard. We treat and communicate with our team members, patients and community with mutual respect, recognising the importance of their contribution We demonstrate awareness of an individual's situation from their perspective and respond compassionately in an understanding manner. We take responsibility for our decisions and actions, alongside creating a culture of no blame. We value the diversity of others in both opinion and culture and do not dismiss what we do not understand or agree with. We listen and help people based on their individual needs and feelings. ORGANISATIONAL VALUES Making every moment matter Together We work as one team across We make the best use of Oakhaven and share our knowledge, skills and experience with others to deliver excellence. resources by accessing knowledge and skills from partners to support Oakhaven in delivering excellent service. Excellence Actively engaged Meaningful We strive for a professional, high quality service which is responsive to need and works to ethical, sound and best practice principles. We demonstrate a belief in the ethos and principles of Oakhaven and are supportive of the day to day operation at all levels, individual, team and organisational. We are aware of the value and impact Oakhaven can have on individuals, teams, organisation and the community. We reflect and act on constructive feedback from others in order to learn. We respond positively to new ideas and approaches and propose solutions when faced with problems. We understand how our response and actions can affect a person’s experience. As an organisation we strive to ensure our service is one that: works Together with others; delivers Excellence and is based on best practices and principles; is Actively engaged on all levels be it with patients, families, the local community, staff and services both internal and external; is Meaningful for those who experience it. We strive to work within and as part of a TEAM
Job Description Chef (weekends) Responsible to Catering Manager Job Purpose Responsible for providing a catering service to patients, their families and hospice staff on the weekends, and assisting with the outside catering function to raise income for the charity. The post holder is expected to run the kitchen on the weekends and participate in a wide range of kitchen duties as specified by the Chef Manager. Values The post holder will hold and engage with our organisational values; Together Excellence Actively Engaged Meaningful Compassion Accountability Respect Empathy Further information on our values and expected behaviours are listed at the back of this document Main Duties and Responsibilities Undertake menu planning in consultation with the Chef Manager which demonstrates recommended current nutritional guidelines. Sole responsibility for the preparation, cooking and serving of main meals, snacks, cakes, etc. in accordance with specified menus on the weekends. Ensure menus are displayed showing choices and dietary information. Determine quantities to be cooked and size of portions to be served. Ensure patients with specific dietary needs are catered for. Maintain records of stock and order items as required. Ensure that adequate stocks of food are maintained (fresh, frozen and dried). Allocate and oversee the work of the catering team in the Chef Manager’s absence, including cleaning. Maintain high standards of cleanliness and hygiene throughout. Main Duties and Responsibilities Continued Conduct which meets the requirements for health and safety regulations. Flexible working patterns in order to maintain the service at times of annual leave and sickness. Any other reasonable duties which may be required to assist in the smooth running of the catering service. General Public Relations – To represent Oakhaven Hospice in the community and public domain as appropriate Personal Development – to keep up to date on current developments appropriate to duties and responsibilities of the post. To identify personal development needs with agreement of line manager. Training - To remain appropriately trained for the role and keep up to date with mandatory training requirements. Data Protection – To be conversant with the requirements of the Data Protection Act and ensure compliance in safeguarding confidential information. Infection Control - All employees must follow consistently high standards in the prevention and control of infection including adhering to infection prevention and control policies and procedures relevant to their work, in both non clinical and clinical settings. Health and Safety – To be aware of and comply with current Fire, Health and Safety Policies and Procedures operated at Oakhaven Hospice. Ensure risk assessments are conducted for each event and appropriate insurance cover obtained. Confidentiality – To be aware of the confidential nature of hospice affairs and comply accordingly. Finance – To act with a sense of integrity and sound judgment and to take personal responsibility for understanding and following all relevant financial policies. Additional Duties – In discussion with line manager to undertake work as and when required in support of Oakhaven Hospice. OAKHAVEN HOSPICE Notes • The post-holder may have access to confidential data on staff, patients and services within the hospice. Failure to maintain confidentiality will lead to disciplinary action, which could ultimately lead to dismissal. • The post-holder may be required to contribute towards clinical and corporate governance agenda as appropriate. • The post-holder will be the subject of regular annual appraisal and objectives. • The post-holder will be expected to produce work to a high standard and to promote quality at all times. • The Hospice is committed to Equal Opportunities for all current and potential members of staff and patients, irrespective of gender (including gender re-assignment), marital status, sexual orientation, race, colour, creed, religion, belief, nationality, ethnic origin, age, disability, a positive diagnosis of HIV/AIDS, or Trade Union membership. Therefore, the Hospice expects of its staff to understand, support and apply this policy through their working practices, which requires all individuals to be treated with respect, dignity, courtesy, fairness and consideration. • The post-holder will be expected to keep themselves updated on all matters relating to Hospice Policies and Procedures. • The post-holder must familiarise themselves with matters relating to health and safety management, reporting any potential risks immediately in accordance with the Hospice’s Health and Safety policy and procedures. • The employee will also be expected in discussion with their manager, to understand their role and level of accountability in respect of Emergency Planning procedures and ensuring controls assurance within their work area. • This is an outline job description and may be subject to change, according to the needs of the service, in consultation with the post holder. • Oakhaven Hospice is a non-smoking building and this is to be observed at all times. The ‘Why’ of Oakhaven PERSONAL VALUES Making every moment matter We do what we do at Oakhaven Hospice because as individual people we hold the personal values of Compassion, Accountability, Respect and Empathy in high regard. In other words we CARE about what we do and the people we work with. Compassion We show compassion when we act with understanding and work cooperatively with others. We treat each individual as unique, valuing them without distinction or judgement Accountability Respect Empathy We continually learn from our experiences and use this understanding to develop services and maintain excellence as standard. We treat and communicate with our team members, patients and community with mutual respect, recognising the importance of their contribution We demonstrate awareness of an individual's situation from their perspective and respond compassionately in an understanding manner. We take responsibility for our decisions and actions, alongside creating a culture of no blame. We value the diversity of others in both opinion and culture and do not dismiss what we do not understand or agree with. We listen and help people based on their individual needs and feelings. The ‘Why’ of Oakhaven ORGANISATIONAL VALUES Making every moment matter As an organisation we strive to ensure our service is one that: works Together with others; delivers Excellence and is based on best practices and principles; is Actively engaged on all levels be it with patients, families, the local community, staff and services both internal and external; is Meaningful for those who experience it. We strive to work within and as part of a TEAM. Together We work as one team across We make the best use of Oakhaven and share our knowledge, skills and experience with others to deliver excellence. resources by accessing knowledge and skills from partners to support Oakhaven in delivering excellent service. Excellence Actively engaged Meaningful We strive for a professional, high quality service which is responsive to need and works to ethical, sound and best practice principles. We demonstrate a belief in the ethos and principles of Oakhaven and are supportive of the day to day operation at all levels, individual, team and organisational. We are aware of the value and impact Oakhaven can have on individuals, teams, organisation and the community. We reflect and act on constructive feedback from others in order to learn. We respond positively to new ideas and approaches and propose solutions when faced with problems. We understand how our response and actions can affect a person’s experience. Personal specification Requirement Essential Desirable Education, Training and Qualifications Food hygiene certification Familiarity with: food hygiene standards • • HACCP • COSHH • Health & Safety • Allergen regulations NVQ Level 2 in catering/Cookery or equivalent Skills and Knowledge Proven work experience as a Chef or Cook Ability to work on own initiative and make decisions Able to work accurately to tight deadlines Self-motivated Organisational and time management skills Up-to-date knowledge of cooking techniques and recipes Attention to detail Experience Personal Attributes Previous experience in a similar role Basic knowledge of stock ordering Able to remain calm and undertake various tasks Excellent time management qualities Flexible, reliable and committed approach to work Able to work different shifts if requested Able to work effectively as a member of a team Demonstrate passion for food and quality of food
Job Description Domestic Assistant Responsible to Housekeeping Supervisor Job Purpose To undertake cleaning duties and other associated tasks to meet the needs of Oakhaven Hospice Trust (OHT) in line with OHT cleaning programmes and specific daily work schedules to achieve and maintain standards of cleanliness across the organisation adhering to all relevant policies and procedures Values The post holder will hold and engage with our organisational values; Together Compassion Excellence Accountability Actively Engaged Meaningful Respect Empathy Further information on our values and expected behaviours are listed at the back of this document Main Duties and Responsibilities • Be able to organise own day to day work tasks. • Respond to instruction from Line Manager, Operations Manager and Ward Manager. • Maintain open communication channels with colleagues in all departments. • Maintain a safe work environment. • Maintain the Hospice site to a high standard using the correct methods of cleaning in all areas. • Safe use of chemicals (be familiar with COSHH) and machinery. • Appropriate use of personal protective equipment (PPE). • Comply with duty rota. • Replenish cleaning products/hand towels/disposables, etc. • Maintain storage areas appropriately. • Maintain all equipment used in the correct manner on a daily basis. • Maintain a high level of personal hygiene. • Report all faults and defects using the maintenance reporting system. • Be sensitive to the needs of patients and relatives. General Public Relations – To represent Oakhaven Hospice in the community and public domain as appropriate Personal Development – to keep up to date on current developments appropriate to duties and responsibilities of the post. To identify personal development needs with agreement of line manager. Training - To remain appropriately trained for the role and keep up to date with mandatory training requirements. Data Protection – To be conversant with the requirements of the Data Protection Act and ensure compliance in safeguarding confidential information. Infection Control - All employees must follow consistently high standards in the prevention and control of infection including adhering to infection prevention and control policies and procedures relevant to their work, in both non-clinical and clinical settings. Health and Safety – To be aware of and comply with current Fire, Health and Safety Policies and Procedures operated at Oakhaven Hospice. Ensure risk assessments are conducted for each event and appropriate insurance cover obtained. Confidentiality – To be aware of the confidential nature of hospice affairs and comply accordingly. Finance – To act with a sense of integrity and sound judgment and to take personal responsibility for understanding and following all relevant financial policies. Additional Duties – In discussion with line manager to undertake work as and when required in support of Oakhaven Hospice. OAKHAVEN HOSPICE Notes • The post-holder may have access to confidential data on staff, patients and services within the hospice. Failure to maintain confidentiality will lead to disciplinary action, which could ultimately lead to dismissal. • The post-holder may be required to contribute towards clinical and corporate governance agenda as appropriate. • The post-holder will be the subject of regular annual appraisal and objectives. • The post-holder will be expected to produce work to a high standard and to promote quality at all times. • The Hospice is committed to Equal Opportunities for all current and potential members of staff and patients, irrespective of gender (including gender re-assignment), marital status, sexual orientation, race, colour, creed, religion, belief, nationality, ethnic origin, age, disability, a positive diagnosis of HIV/AIDS, or Trade Union membership. Therefore, the Hospice expects of its staff to understand, support and apply this policy through their working practices, which requires all individuals to be treated with respect, dignity, courtesy, fairness and consideration. • The post-holder will be expected to keep themselves updated on all matters relating to Hospice Policies and Procedures. • The post-holder must familiarise themselves with matters relating to health and safety management, reporting any potential risks immediately in accordance with the Hospice’s Health and Safety policy and procedures. • The employee will also be expected in discussion with their manager, to understand their role and level of accountability in respect of Emergency Planning procedures and ensuring controls assurance within their work area. • This is an outline job description and may be subject to change, according to the needs of the service, in consultation with the post holder. • Oakhaven Hospice is a non-smoking building and this is to be observed at all times. The ‘Why’ of Oakhaven PERSONAL VALUES Making every moment matter We do what we do at Oakhaven Hospice because as individual people we hold the personal values of Compassion, Accountability, Respect and Empathy in high regard. In other words we CARE about what we do and the people we work with. Compassion We show compassion when we act with understanding and work cooperatively with others. We treat each individual as unique, valuing them without distinction or judgement Accountability Respect Empathy We continually learn from our experiences and use this understanding to develop services and maintain excellence as standard. We treat and communicate with our team members, patients and community with mutual respect, recognising the importance of their contribution We demonstrate awareness of an individual's situation from their perspective and respond compassionately in an understanding manner. We take responsibility for our decisions and actions, alongside creating a culture of no blame. We value the diversity of others in both opinion and culture and do not dismiss what we do not understand or agree with. We listen and help people based on their individual needs and feelings. ORGANISATIONAL VALUES As an organisation we strive to ensure our service is one that: works Together with others; delivers Excellence and is based on best practices and principles; is Actively engaged on all levels be it with patients, families, the local community, staff and services both internal and external; is Meaningful for those who experience it. We strive to work within and as part of a TEAM Making every moment matter Together We work as one team across We make the best use of Oakhaven and share our knowledge, skills and experience with others to deliver excellence. resources by accessing knowledge and skills from partners to support Oakhaven in delivering excellent service. Excellence Actively engaged Meaningful We strive for a professional, high quality service which is responsive to need and works to ethical, sound and best practice principles. We demonstrate a belief in the ethos and principles of Oakhaven and are supportive of the day to day operation at all levels, individual, team and organisational. We are aware of the value and impact Oakhaven can have on individuals, teams, organisation and the community. We reflect and act on constructive feedback from others in order to learn. We respond positively to new ideas and approaches and propose solutions when faced with problems. We understand how our response and actions can affect a person’s experience. .