Warehouse Assistant Manager

Job Description

Warehouse Assistant Manager

Responsible to

Warehouse Manager

Responsible for

Furniture Team and Warehouse Volunteers

Job Purpose

To support the warehouse manager in managing the warehouse
function maintaining safety standards to the highest level.

To support the Ampress Park management team to ensure the shop
is successful with sales and gift aid and that the shops have a
constant flow of processed donations to keep the warehouse stock
turning over regularly.

To drive sales for the Oakhaven Retail estate through effective stock
management ensuring a good supply of saleable stock is available to
all retail shops including the online sites.

Support the Warehouse Manager to ensure that the retail logistic
operation is operated to deliver customer satisfaction in a cost-
effective way.

To provide a clean and safe working environment in the warehouse
and for staff and volunteers carrying out their daily duties, including
visiting other Oakhaven shops and customers’ homes.

Effective use of recycling to generate income for Oakhaven and to
minimise the amount of general waste generated.

Values

 The post holder will hold and engage with our organisational values;

Together
Excellence
Actively Engaged
Meaningful

Compassion
Accountability
Respect
Empathy

Further information on our values and expected behaviours are listed
 at the back of this document

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Main Duties and
responsibilities

Professional

•  Manage all stock in a highly organised, clean and safe

process.

•  Demonstrate high levels of commercial and market trend

awareness to identify suitable stock.

•  Work with shop managers to establish the best stock offer for
each shop based on geographical location and sales trends.

•  To provide support to staff and volunteers, foster good

working relationships and team spirit maintaining high levels
of productivity and communication across all staff and
volunteers within the warehouse and logistics teams.
•  Support the Warehouse Manager in the recruitment of paid

and volunteer van drivers/warehouse staff

•  Ensure that Gift Aid is maximised on all donated goods

•

received through the warehouse.
Identify high value or specialised items and, ensure their safe
keeping.

•  Manage the sorting of incoming donated stock to the

warehouse ensuring that an acceptable supply is maintained
to the Home Shops

Managerial

•  Supporting the management of the warehouse operations,
delivery team and storage / distribution of all Home shop
stock.

•  To participate in the planning process for the development of

the warehouse and logistics service.

•  To support the Ampress Park management team in the
coordination of the collection and delivery service for
donated furniture.

•  To work in partnership with the shop managers to ensure

that the warehouse and logistics service assists in
maximising the profits of the retail operation.

•  Support the Warehouse Manager in the management of all
Health and Safety policies including carrying out daily,
weekly, monthly, quarterly and annual checks as detailed in
the Health and Safety Policy.

•  Support the management of the inventory for all Oakhaven
bought in goods and ensure effective distribution to shops,
including all stock transfers and quarterly stock counts.

•  Support the process for PAT testing electrical goods

including the maintenance of equipment and training records
of staff.

•  Support the management of the Retail van fleet ensuring that

daily inspections take place. Liaise with the Operations
Manager regarding servicing, repairs, and MOT and vehicle
tax issues.

•  Support the management of the flow of stock between the
warehouse and Home shops, including the removal and
storage of seasonal and/or surplus stock.

•  To provide up to date information to the Warehouse Manager

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on stock or logistics issues.

•  To support the Ampress Park team in the absence of the

Warehouse Manager.

General

Oakhaven Values – to uphold and work to the Oakhaven values.

Public Relations – To represent Oakhaven Hospice in the
community and public domain as appropriate

Personal Development – to keep up to date on current
developments appropriate to duties and responsibilities of the post.
To identify personal development needs with agreement
of line manager.

Training - To remain appropriately trained for the role and keep
up to date with mandatory training requirements.

Data Protection – To be conversant with the requirements of the
Data Protection Act and ensure compliance in safeguarding
confidential information.

Infection Control -  All employees must follow consistently high
standards in the prevention and control of infection including
adhering to infection prevention and control policies and procedures
relevant to their work, in both non clinical and clinical settings.

Health and Safety – To be aware of and comply with current Fire,
ealth and Safety Policies and Procedures operated at Oakhaven
Hospice. Ensure risk assessments are conducted for each event
and appropriate insurance cover obtained.

Confidentiality – To be aware of the confidential nature of hospice
ffairs and comply accordingly.

Finance – To act with a sense of integrity and sound judgment and
to take responsibility for understanding and following all relevant
financial policies.

Additional Duties – In discussion with line manager to undertake
work as and when required in support of Oakhaven Hospice.

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Notes

•  The post-holder may have access to confidential data on staff, patients and services within the hospice.
Failure to maintain confidentiality will lead to disciplinary action, which could ultimately lead to dismissal.
•  The post-holder may be required to contribute towards clinical and corporate governance agenda as

appropriate.

•  The post-holder will be the subject of regular annual appraisal and objectives.
•  The post-holder will be expected to produce work to a high standard and to promote quality at all times.
•  The  Hospice  is  committed  to  Equal  Opportunities  for  all  current  and  potential  members  of  staff  and
patients,  irrespective  of  gender  (including  gender  re-assignment),  marital  status,  sexual  orientation,
race,  colour,  creed,  religion,  belief,  nationality,  ethnic  origin,  age,  disability,  a  positive  diagnosis  of
HIV/AIDS,  or  Trade  Union  membership.  Therefore,  the  Hospice  expects  of  its  staff  to  understand,
support and apply this policy through their working practices, which requires all individuals to be treated
with respect, dignity, courtesy, fairness and consideration.

•  The post-holder will be expected to keep themselves updated on all matters relating to Hospice Policies

and Procedures.

•  The post-holder must familiarise themselves with matters relating to health and safety management,
reporting any potential risks immediately in accordance with the Hospice’s Health  and Safety policy
and procedures.

•  The employee will also be expected in discussion with their manager, to understand their role and level
of accountability in respect of Emergency Planning procedures and ensuring controls assurance within
their work area.

•  This is an outline job description and may be subject to change, according to the needs of the service,

in consultation with the post holder.

•  Oakhaven Hospice is a non-smoking building and this is to be observed at all times.

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The ‘Why’ of Oakhaven

PERSONAL VALUES

Making every moment matter

We do what we do at Oakhaven Hospice because as individual people we hold the personal values of  Compassion, Accountability,
Respect and Empathy in high regard. In other words we CARE about what we do and the people we work with.

Compassion

We show compassion when

we act with understanding and work
cooperatively with others.

We treat each individual as

unique, valuing them without
distinction or judgement

Accountability

Respect

Empathy

We continually learn from

our experiences and use this
understanding to develop
services and maintain
excellence as standard.

We treat and communicate

with our team members,
patients and community
with mutual respect,
recognising the importance
of their contribution

We demonstrate awareness

of  an  individual's  situation
from  their  perspective  and
respond compassionately in
an understanding manner.

We take responsibility for our

decisions and actions,
alongside creating a culture of
no blame.

We value the diversity of

others in both opinion and
culture and do not dismiss
what we do not understand
or agree with.

We listen and help people

based on their individual needs
and feelings.

The ‘Why’ of Oakhaven

ORGANISATIONAL VALUES

Making every moment matter

As an organisation we strive to ensure our service is one that: works Together with others; delivers Excellence and is based on best
practices and principles; is Actively engaged on all levels be it with patients, families, the local community, staff and services both
internal and external; is Meaningful for those who experience it. We strive to work within and as part of a TEAM.

Together

We work as one team across

We make the best use of

Oakhaven and share our
knowledge, skills and
experience with others to
deliver excellence.

resources by accessing knowledge
and skills from partners to support
Oakhaven in delivering excellent
service.

Excellence

Actively
engaged

Meaningful

We strive for a professional,

high quality service which is
responsive to need and works
to ethical, sound and best
practice principles.

We demonstrate a belief in

the ethos and principles of
Oakhaven and are supportive
of the day to day operation at
all levels, individual, team and
organisational.

We are aware of the value

and impact Oakhaven can
have on individuals, teams,
organisation and the
community.

We reflect and act on constructive

feedback from others in order to
learn.

We respond positively to new

ideas and approaches and propose
solutions when faced with
problems.

We understand how our response

and actions can affect a person’s
experience.

Requirement

Education,
Training and
Qualifications
Skills and
Experience

Personal specification

Essential

Desirable

5 GCSEs or equivalent at Grade C or above or
relevant experience.

Experience of working with
volunteers

Proven track record of exceeding targets in a sales
orientated environment.
Strong customer service skills demonstrated in a retail
environment.
Knowledge of P+L documentation, how to interpret
them.
Experience of managing a small warehouse
operation.
Experience of logistic planning for a multi-drop,
direct to customer, delivery operation.
Experience in the use of information technology,
including word processing, spreadsheet and
database software and retail EPOS systems.
Experience of operating an inventory control
process through an EPOS system.
Experience of donated stock requirements of a
charity retail operation including the ability to
identify high-value items.
Experience of supervising a small team.
Able to demonstrate excellent planning and
organisational skills.

Personal
Attributes

Other

Able to demonstrate Oakhaven’s values
Enthusiasm, commitment and energy and a
willingness, where necessary, to work outside
normal working hours.
A team player able to work at all levels.
Full clean driving licence
Physically fit and able to work in a physically
demanding role.