Shop Manager
THE OAKHAVEN TRUST
Oakhaven Hospice
Full-time
Job Description Shop Manager Responsible to Retail Manager Job Purpose To effectively manage the day to day activities of the relevant shop ensuring donated goods are merchandised effectively to maximise sales Values The post holder will hold and engage with our organisational values; Together Compassion Excellence Accountability Actively Engaged Meaningful Respect Empathy Main Duties and Responsibilities Main duties: • To manage all donated goods in accordance with standard procedure. • To manage staff and volunteers, ensuring adequate rota cover. • To ensure the cashing up procedures are carried out at the end of each business day and the takings are banked the following morning. • To ensure the takings are recorded in accordance with established procedure. • To ensure all till rolls are kept for audit purposes. • To ensure that stockrooms are kept clean and tidy and are organised in an orderly fashion. • To ensure the shop windows are cleaned on a regular basis. • To ensure the shop offers an attractive and inviting appearance, maintaining a high standard of display and cleanliness and projects the Oakhaven quality image. • To ensure the shop windows and indoor displays are well merchandised. • To ensure the retail premises are cleaned once a week and to inform the Retail Manager of any problems. • To check all premises are secure and alarm is set at the end of the day. • To notify the Fundraising and Communication Manager of any security problems. Main Duties and Responsibilities Continued Volunteers • To recruit, manage and develop volunteers. Send completed application forms to Volunteer Services for references etc. to be processed. • To be responsible for the effective induction of volunteers covering H&S procedures, till procedures etc. • To ensure the shop has the correct level of volunteer help for both morning and afternoon shifts. Ideally this means two volunteers in the shop with one sorting/washing/ironing or steaming in the stockroom. Rotating the volunteers to prevent boredom and to ensure that all volunteers take turns at various tasks. • To ensure volunteers dust, tidy and vacuum the store ready for business. • To ensure volunteers are kept motivated and happy. • To ensure all volunteers are informed of the need to be security conscious and to follow the correct procedures. • Ensure that volunteers are informed of the fire and evacuation policy and procedure. • Encourage all volunteers to attend annual mandatory health and safety (including fire and moving and handling) training sessions. • To notify Volunteer Services of any volunteers who leave. General Public Relations – To represent Oakhaven Hospice in the community and public domain as appropriate Personal Development – to keep up to date on current developments appropriate to duties and responsibilities of the post. To identify personal development needs with agreement of line manager. Training - To remain appropriately trained for the role and keep up to date with mandatory training requirements. Data Protection – To be conversant with the requirements of the Data Protection Act and ensure compliance in safeguarding confidential information. Infection Control - All employees must follow consistently high standards in the prevention and control of infection including adhering to infection prevention and control policies and procedures relevant to their work, in both non clinical and clinical settings. Health and Safety – To be aware of and comply with current Fire, Health and Safety Policies and Procedures operated at Oakhaven Hospice. Ensure risk assessments are conducted for each event and appropriate insurance cover obtained. Confidentiality – To be aware of the confidential nature of hospice affairs and comply accordingly. Finance – To act with a sense of integrity and sound judgment and to take responsibility for understanding and following all relevant financial policies. Additional Duties – In discussion with line manager to undertake work as and when required in support of Oakhaven Hospice. OAKHAVEN HOSPICE Notes • The post-holder may have access to confidential data on staff, patients and services within the hospice. Failure to maintain confidentiality will lead to disciplinary action, which could ultimately lead to dismissal. • The post-holder may be required to contribute towards clinical and corporate governance agenda as appropriate. • The post-holder will be the subject of regular annual appraisal and objectives. • The post-holder will be expected to produce work to a high standard and to promote quality at all times. • The Hospice is committed to Equal Opportunities for all current and potential members of staff and patients, irrespective of gender (including gender re-assignment), marital status, sexual orientation, race, colour, creed, religion, belief, nationality, ethnic origin, age, disability, a positive diagnosis of HIV/AIDS, or Trade Union membership. Therefore, the Hospice expects of its staff to understand, support and apply this policy through their working practices, which requires all individuals to be treated with respect, dignity, courtesy, fairness and consideration. • The post-holder will be expected to keep themselves updated on all matters relating to Hospice Policies and Procedures. • The post-holder must familiarise themselves with matters relating to health and safety management, reporting any potential risks immediately in accordance with the Hospice’s Health and Safety policy and procedures. • The employee will also be expected in discussion with their manager, to understand their role and level of accountability in respect of Emergency Planning procedures and ensuring controls assurance within their work area. • This is an outline job description and may be subject to change, according to the needs of the service, in consultation with the post holder. • Oakhaven Hospice is a non-smoking building and this is to be observed at all times. Requirement Education, Training and Qualifications Skills and Experience Personal specification Essential Desirable Experience of working in a Retail environment Excellent Customer service skills Basic knowledge of retail EPOS systems Maths and English Grade C or equivalent or relevant experience. Knowledge of fashion brands Experience of dealing with volunteers Experience of moving and handling heavy/awkward items Experience of working in charity retail Basic knowledge of retail Gift Aid schemes Personal Attributes Able to demonstrate Oakhaven’s values Enthusiasm, commitment and energy and a willingness, where necessary, to work outside normal working hours. Team player Good social skills Good communicator Other Physically fit and able to work in a physically demanding role. The ‘Why’ of Oakhaven PERSONAL VALUES Making every moment matter We do what we do at Oakhaven Hospice because as individual people we hold the personal values of Compassion, Accountability, Respect and Empathy in high regard. In other words we CARE about what we do and the people we work with. Compassion We show compassion when we act with understanding and work cooperatively with others. We treat each individual as unique, valuing them without distinction or judgement Accountability Respect Empathy We continually learn from our experiences and use this understanding to develop services and maintain excellence as standard. We treat and communicate with our team members, patients and community with mutual respect, recognising the importance of their contribution We demonstrate awareness of an individual's situation from their perspective and respond compassionately in an understanding manner. We take responsibility for our decisions and actions, alongside creating a culture of no blame. We value the diversity of others in both opinion and culture and do not dismiss what we do not understand or agree with. We listen and help people based on their individual needs and feelings. ORGANISATIONAL VALUES Making every moment matter Together We work as one team across We make the best use of Oakhaven and share our knowledge, skills and experience with others to deliver excellence. resources by accessing knowledge and skills from partners to support Oakhaven in delivering excellent service. Excellence Actively engaged Meaningful We strive for a professional, high quality service which is responsive to need and works to ethical, sound and best practice principles. We demonstrate a belief in the ethos and principles of Oakhaven and are supportive of the day to day operation at all levels, individual, team and organisational. We are aware of the value and impact Oakhaven can have on individuals, teams, organisation and the community. We reflect and act on constructive feedback from others in order to learn. We respond positively to new ideas and approaches and propose solutions when faced with problems. We understand how our response and actions can affect a person’s experience. As an organisation we strive to ensure our service is one that: works Together with others; delivers Excellence and is based on best practices and principles; is Actively engaged on all levels be it with patients, families, the local community, staff and services both internal and external; is Meaningful for those who experience it. We strive to work within and as part of a TEAM.