Pride in Place: Administrator Job Description

Location: Pride in Place offi ce, 37 Alexandra Road, West End, Morecambe, LA3 1TQ, but initially Citizens Advice North Lancashire Oban House, 87-89 Queen Street, Morecambe, LA4 5EN

Reporting to: Pride in Place Manager
Salary: £24,000 FTE (£10,593.10 actual)
Hours: 16 hours per week to be worked 10am - 3pm, Mon - Thurs with 1 hour unpaid lunch

4. Main Purpose of the Job:

a. To provide an effi cient and eff ective administration support system to the Pride in Place project

b. To give a warm welcome at the offi ce

c. To be meticulous in maintaining records and keeping data

d. To keep detailed fi nancial records and supporting documentation

Note: Employment is with Citizens Advice North Lancashire, but day-to-day activities and tasks are Pride in Place-branded and run.

Main Duties & Responsibilities

The following will be managed and monitored using Specifi c, Measurable, Achievable, Realistic, Timed SMART objectives, mutually agreed with the line manager based on the needs of the Project.

Day to Day Operations

● You will be expected to time manage and prioritise your workload as appropriate. There will be a variety of projects and community work taking place

● Maintaining confi dentiality and complying with all national GDPR requirements

● Open, record, scan and distribute incoming post

● Proofread, print and post outgoing mail and record as necessary, ready for dispatch

● Welcome visitors, volunteers and residents

● Be able to produce letters, write emails, and use Word, Excel, Teams or equivalent. Maintain spreadsheets, input data and be meticulous in your recording

● Book appointments and meetings for the team and maintain calendars

● Welcome and support our volunteers and keep up-to-date records

● Keep accurate fi nancial records, update spreadsheets, and keep receipts to pass on to the Finance team

● Any other administration tasks as requested by the Pride in Place manager

Other Duties & Responsibilities

● To regularly identify your own training needs and undertake training as appropriate

● Carry out any other tasks that may be within the scope of the post to ensure the eff ective delivery and development of the service

● Ensure compliance with Citizens Advice Equality and Diversity policies

● Abide by Health and Safety guidelines and share responsibility for own safety and that of colleagues and volunteers

Relationships & Community

● Be a trusted and confi dent member of the Pride in Place community, ensuring compassion, understanding and empathy are paramount

● Build and sustain good relationships team members and volunteers

● Understand Pride in Place and be able to articulate this to visitors and residents who visit the offi ce.

Compliance

● Be compliant with data protection laws and use acceptable accessible methods of data collection so not to discriminate or exclude

● You will ensure compliance with systems, policies and procedures including but not limited to GDPR, Safeguarding, EDI, and Cyber Security

● You will follow agreed fi nancial procedures as set by your line manager and/or the Board

Training & Development

● Identify and implement your own training and development needs

● Keep up to date with legislation and policies and procedures relating to specifi ed areas

● Attend relevant internal meetings

● Prepare for and attend supervisions and team meetings as appropriate

Other Duties & Responsibilities

● Ensure compliance with Equality and Diversity policies for both Citizens Advice and Pride in Place

● Carry out any other tasks that may be within the scope of the post to ensure the eff ective delivery and development of the service

● Abide by Health and Safety guidelines and share responsibility for own safety and that of colleagues and volunteers

Note: This job description does not constitute a ‘term and condition of employment’ and does not form part of the employment contract. It is provided only as a guide to assist the employee in the performance of their job. It is not intended to be an infl exible list of tasks and may be varied from time to time, in line with business objectives and service needs, after consultation and discussion with the post holder, in accordance with current policy and practice.

Person Specifi cation

We will provide full training and support to you if you join us.

We’ll be looking for someone who is:

● Enthusiastic and positive

● Punctual, with good time keeping and excellent attendance

● A clean, tidy, professional appearance

● Confi dent with computers, phones has attention to detail

● A patient person who is also calm under pressure

● Someone who really likes meeting a huge range of diff erent people

● Not afraid to ask for help

● Happy in a busy environment with lots of people coming in and out

● Happy to fl ex and change depending what’s needed that day

● Good at working with a team

● Non judgemental, with an understanding about Equity, Diversity and Inclusion

● Good on the phone, face to face and confi dent using email

● Good literacy and grammar standards with attention to detail

● Someone interested in Pride and Place

NORTH LANCASHIRE CITIZENS ADVICE BUREAU

1 role available