Job Ad: Access & Support Officer

Job Title: Access & Support Officer

Salary: £28,825 per annum + 10% company pension on successful completion of probation

Contract: Permanent

Base: The Brain Charity, Norton Street, Liverpool, L3 8LR

Hours: Full Time – 37.5 hours per week

Summary of Role

As part of the Information & Advice team, you will provide high-quality practical support, information and emotional assistance to individuals via face-to-face, telephone and online services.

As the first point of contact, you will assess and prioritise enquiries, ensuring individuals receive a timely, empathetic and professional response. The role involves managing a high volume of varied enquiries, often requiring you to make informed decisions quickly and communicate clearly where demand exceeds available support.

You will identify appropriate internal and external support options, including referring clients for more in-depth casework where required. This will involve problem-solving, researching solutions where needed, and maintaining accurate records, while contributing to a welcoming, inclusive and responsive service.

About The Brain Charity

Life for any of us can change in an instant. Experiencing a road traffic accident, a major stroke or being diagnosed with dementia can happen completely unexpectedly and can change our lives forever.

There are hundreds of different neurological conditions including stroke, brain tumour, brain injury, Alzheimer’s and many rarer ones too.

The Brain Charity offers emotional support, practical help and social activities to anyone with a neurological condition and to their family, friends and carers.

Application Information

To apply, you will need to complete the application form in the downloadable pack via our website https://www.thebraincharity.org.uk/about-us/jobs/. Please do not send in your CV, as this will not be counted.

Closing Date: 8am, Monday 13^th July 2026. Please note: we reserve the right to close this vacancy early if we receive sufficient applications for the role.

Interviews for successful applicants will take place during the week commencing Monday 20 th July 2026.

Please e-mail HR@thebraincharity.org.uk or call 0151 298 2999 if you have any questions.

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