Project Support Manager

Starting Date / Initial Contract Details

October 2026, Full-time, 12 months (potentially extendable)

Role Summary

The Project Support Manager (PSM) coordinates and manages support functions including general administration, base management, finance, human resources, logistics and staff health. With line management responsibility for staff involved in support roles, including Finance and Logistics and under the direct line management of the Project Coordinator. In the absence of the Project Coordinator, the Project Support Manager also oversees security and represents Medair at relevant meetings with contractors, local authorities, NGOs and other stakeholders.

Project Overview

Medair has been present in Madagascar since 2002 and as one of the country’s most prone to cyclones and drought, Medair currently implements WASH, Shelter, Nutrition, DRR and ER projects in different parts of the country. Medair was worked in Maroantsetra previously and built a strong foundation with local authorities and communities. Medair recently returned and re-opened a base in July 2026, with 2 DRR projects underway. Maroantsetra is particularly exposed to cyclones, flooding and geographic isolation, particularly following a cyclone. It is also the gateway to Madagascar’s largest protected rainforest area, Masoala National Park.

Workplace & Conditions

Maroantsetra, North-East of Madagascar. The role is mainly office-based in Maroantsetra, but with possible trips to field sites, where living and working conditions are more basic. The office and teamhouse are in the same location but on different floors. There is a possibility that this role involves lone working at the base.

Responsibilities

- Manage and oversee project support functions: Finance (treasury, accounting, budget, reporting, archiving), Logistics (procurement, supply chain, storage, vehicles, IT and communication equipment) and HR (admin tasks, on/off-boarding of staff, and recruitment support).

- Establish, oversee and train staff on logistics and finance procedures to ensure compliance with Medair standards and efficiency across teams.

- Staff management including day-to-day support staff (logistic and finance) management, development and training, performance management and review.

- Deliver ethics and other on-boarding training to all base staff, throughout the year.

- Develop and maintain a transparent, honest and supportive communication structure with support and project colleagues to ensure they are kept informed of support related activities and requirements.

- Develop and maintain cooperative relationships with suppliers, local authorities, other NGOs and any other stakeholders, representing Medair and ensuring good co-operation and partnerships.

Qualifications, Experience & Technical Competencies

- University degree in relevant subject or equivalent professional/technical qualification (e.g. Management, Finance, Business Administration or Development Studies etc.).

- Strong working knowledge of French and English (spoken and written).

- Post-qualification experience in a managerial or supervisory role.

- Computer literate with very good working knowledge of Microsoft 365 (Teams, Sharepoint, Excel, Word and Outlook).

- Experience in working with international NGOs or in cross-cultural environments is highly valued.

Behavioural Skills

- Strong Christian commitment and desire to serve others: compassionate, self-motivated, autonomous.

- Team-player but also able to work independently. Good inter-personal and conflict resolution skills, with the ability to coach and support other team members.

- Capacity to work under pressure and manage personal stress levels. Open-minded, flexible and self-learner.

- Able to cope with basic living conditions in the field and during field trips.

- Able to oversee multiple tasks, prioritizing and delegating as required. Empowering and accountable.

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Team Spiritual Life

Reflect the values of Medair with team members, local staff, people we serve, and external contacts. Work, live, and pray together in our Christian faith-based teams. Fully contribute to a rich spiritual team life, including team devotion, prayer, and words of encouragement.

Before you apply

Please ensure you are fully aware of the:

Medair is committed to safeguarding the protection of beneficiaries, volunteers, staff and partners, and particularly children. Therefore, we do not employ staff whose background we understand to be unsuitable for working with children. Medair staff are required to...

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