Wellbeing Practitioner
Wellbeing Practitioner
Mission statement
Together with people who have experienced mental health challenges, we provide quality services and support that reduce stigma and promote positive mental health and wellbeing.
Why join us?
Are you passionate about making a difference to the lives of people who experience mental health challenges?
Would you like to be a part of a reputable, inclusive and enabling organisation?
Our vision is of a society that promotes good mental health for all and that values, as equals, people who experience mental health challenges.
We would love for you to apply to join our creative, dynamic and motivated team, supporting individuals across Coventry, Warwickshire and Worcestershire! We look forward to receiving your application.
About the service
Coventry & Warwickshire Safe Haven operates from 6pm-11pm every day of the year to provide non-clinical support approached aimed at reducing immediate distress to those at risk of self harm, suicide or experiencing trauma.
The service adopts a person-centred trauma-informed approach to work directly with individuals. Support options are available flexibly and include a blend of face-to-face, telephone, video call, text and/or email.
About the role
We are recruiting for Wellbeing Practitioners to join our Safe Haven – Coventry & Warwickshire team and are offering an exciting opportunity to be part of the crisis pathway in Coventry & Warwickshire.
In this role, you will liaise with clinical teams to offer support and self-help tools to individuals to help them manage their mental health and de-escalate concerns. Safe Haven – Coventry & Warwickshire is an out of hours service which operates from 6-11pm each evening for people who are struggling to cope.
The service adopts a person-centered and trauma-informed approach to work directly with individuals. Key aspects of the role include identifying and tailoring support approaches to individual presenting need, creating safety plans and supporting with meaningful signposting. The service provides face to face support in Nuneaton as well as locations across Coventry & Warwickshire. Also, via telephone, video call, text and email. The service also runs a variety of peer support groups and open access drop-ins.
D ue to the localities of Safe Havens – A car driver is essential.
Essential requirements
- Experience of working in a mental health setting.
- Good communication skills.
- Good IT skills.
- An ability to effectively engage with mental health service users.
- Ability to develop and maintain positive relationships and partnerships with other agencies.
- Up to date knowledge of mental health and key issues linked to good wellbeing.
- Awareness or knowledge of de-escalation techniques to support individuals in crisis.
- An ability to work autonomously and as part of a team, responding and adapting to the needs of the service.
- Strong commitment to empowering service users.
- NVQ level 2 in social care or equivalent qualification, or Level 1 and willingness to complete to Level 2.
- An ability to travel across Coventry and Warwickshire (please note, you will require business insurance).
Key responsabilities
- To provide practical and emotional person-centred support, empowering and promoting recovery appropriate for each individual client.
- To identify and tailor support to individual presenting needs. Support may include self-help tools, practical solutions, safety planning or signposting to help individuals manage their mental health, regulate emotions, de-escalate concerns or access more specialist support.
- To provide light touch advocacy and guidance to clients using the service.
- To assist in the planning/delivery of open access/group sessions.
- To provide informal social support to attendees.
- To support volunteers and service users in the delivery of a peer led drop in.
- Ensure active recording of client attendance on the organisations database and participate in ongoing monitoring (including client outcome measures) and evaluation of the service.
Essential requirements
- Experience of working in a mental health setting.
- Experience of supporting people in emotional distress/mental health crisis
- Good communication skills.
- Good IT skills.
- An ability to effectively engage with mental health service users.
- Ability to develop and maintain positive relationships and partnerships with other agencies.
- Up to date knowledge of mental health and key issues linked to good wellbeing.
- Awareness or knowledge of de-escalation techniques to support individuals in crisis.
- Up to date knowledge of person centred and trauma informed care
- An ability to work autonomously and as part of a team, responding and adapting to the needs of the service.
- NVQ level 2 in social care or equivalent qualification, or Level 1 and willingness to complete to Level 2.
- An ability to travel across Coventry and Warwickshire (please note, you will require business insurance).
What we can offer you
The following are just some of the benefits that Coventry, Warwickshire and Worcestershire Mind offer its employees:
- Working culture –based on core values of trust, honesty, inclusivity, enabling, effective and an unapologetic drive for excellence.
- Annual leave –25 days plus bank holidays plus an extra day for every two completed holiday years.
- Wellbeing day– 1 day, per holiday year, to be used to take care of your own mental health and wellbeing.
- Life insurance policy –Coventry, Warwickshire and Worcestershire Mind are covered by a Life Insurance policy. The death in service payment is 2 x gross salary (tax free).
- Employee development –Active encouragement not only to assist performance in the current role but also for the benefit of personal development via various means. Access to Coventry, Warwickshire and Worcestershire Mind CPD training and opportunities to access external CPD training.
- Flexible working –A range of options available for all employee’s dependant on role and responsibilities.
- Pension –Minimum 5% employee and 3% employer contribution, with an ethical investment policy option.
- Sick pay –On completion of a 6-month probationary period, Coventry, Warwickshire and Worcestershire Mind employees will be eligible to a period of paid sick leave.
Mandatory questions
If you are submitting a CV, you MUST include answers to the following questions (these can also be found on our application form):
- Do you have any unspent convictions or conditional cautions?
If yes please give details of date(s) of offence(s), nature of offence(s) and sentence(s) passed. - Are there any restrictions regarding your employment in the UK, e.g., do you require a work permit? If yes, please provide details. (Please note, we cannot offer work sponsorship)
- Are you the partner or relative of anyone currently connected with Coventry and Warwickshire Mind (either as a volunteer, service user or employee)? If yes, please confirm their name and project, if known.
- Do you hold a UK driving license?
You will be required to have appropriate business insurance on your vehicle to enable you to travel across Coventry, Warwickshire and Worcestershire as part of the requirements of this role
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Reference: CT SHC 17.8
Closing date: Monday 17th August 2026
Interview date: Rolling interviews throughout the advertisement period.
For an application form and full job description, please use the links below:
Only successful applicants will be notified. We reserve the right to close the application window early and without notice should a suitable number of applications be received.
Coventry and Warwickshire Mind values diversity and difference. We welcome applicants from all sections of the community, particularly under-represented groups and people with lived experience of mental health issues.
Coventry and Warwickshire Mind is a leading mental health service provider and an equal opportunities employer.