Welfare Benefits Caseworker

Apply before 5.30pm on 8 June 2026.

Job summary

Salary

11,232 - 12,480 (2 days), 16,848 - 18,720 (3 days)

Location

Citizens Advice Woking

Workplace

Hybrid working

Contract

Permanent

Hours per week

15 or 22.5

How to apply

You can check for more information and how to apply.

About the role

We are looking for a highly motivated person to join our Welfare Benefits Team, who has recent experience of advising clients. Citizens Advice experience is preferred.

We are looking for someone with a compassionate and patient attitude, who is a strong team player, has an eye for detail and great people skills. You will have excellent written and verbal communication skills and the ability to use a range of IT systems. You will thrive in a busy environment, have a positive outlook and an understanding and commitment to the aims and principles of Citizens Advice

The successful candidate will be required to provide casework on the full range of welfare benefits areas, including Universal Credit and disability benefits. You will need to demonstrate that you can cope with a demanding caseload and that you are able to monitor and manage your own caseload to meet deadlines. Up-to-date knowledge of UK Welfare Benefits is essential.

Citizens Advice values diversity, champions equality and challenges discrimination.

We encourage and welcome applications from people of all backgrounds.

We particularly welcome applications from disabled and Black, Asian, and Minority Ethnic people, as they are currently underrepresented in our workforce

Please note that applicants must have the legal right to work in the UK. Unfortunately, we are unable to offer visa sponsorship.

Please note that this role is not a qualifying work experience (QWE) position for the purposes of the Solicitors Qualifying Examination (SQE).

How to apply - Please see the job pack on our website for further information and where to send your application.

To apply for the role of Welfare Benefit Caseworker, please send us your CV and a maximum 2 page supporting statement.

The supporting statement should demonstrate how you meet the criteria outlined in the person specification and outline why you are interested in becoming a Welfare Benefit Caseworker at Citizens Advice Woking.

Closing date for applications: By 5.30pm on Monday 8th June 2026.

Applications will be reviewed on receipt on a rolling basis, and we reserve the right to close earlier if applications from sufficient suitably qualified candidates have been received.