Welfare & Benefits Advice Caseworker (Macmillan)

Apply before 5pm on 18 May 2026.

Job summary

Salary

£24,055 to £26,076 pro-rata

Location

DY10 1AF

Workplace

Office based

Contract

Permanent

Hours per week

36

How to apply

Interviews will take place on 21 May 2026.

About the role

Welfare & Benefits Advice Caseworker (Macmillan)

Full-time (36 hours)

Part-time will be considered

Band 4: £24,055 to 26,076 (Prorata)

Make a real difference when it matters most

We are looking for an experienced and motivated individual to join our Welfare and Benefits team as a Macmillan Advice Caseworker. Your role will be to provide advice and support to people affected by cancer, their families, and carers. Ensuring people facing some of life's toughest challenges get the financial support they’re entitled to.

About the role

You will be a valued member of our Welfare and Benefits team. You will deliver free, independent, confidential, impartial and accountable advice to our local community.

You will deliver our Macmillan Advice service to clients who live in North Worcestershire.

What you’ll be doing

• Delivering high-quality advice and casework

• Building strong partnerships with health professionals and community organisations

• Producing reports and contributing to service evaluation and improvement

• Ensuring compliance with Citizens Advice quality standards

• Working with the Citizen Advice Regional Hub who manage Macmillan caseload referrals

What we’re looking for

• Experience in welfare benefits advice, including more complex casework

• Strong knowledge of disability and sickness benefits

• Ability to work within a team to deliver continuous improvement

• Excellent communication and stakeholder engagement skills

• Understanding of the challenges faced by people affected by cancer or long-term illness

• The ability to organise, adapt, and commit to deliver a compassionate, client-centred service.

Why join us?

• Be part of a respected organisation making a tangible difference in people’s lives

• Work in partnership with Macmillan to deliver a vital, specialist service

• Opportunity to shape and develop a growing service

• Supportive team environment with ongoing professional development

Additional Information

• Full driving licence and access to a car required

• Some evening or flexible working may be required

• Hybrid working available by agreement

Apply now!

If you’re ready to make a real impact in your community, we’d love to hear from you.

For an informal discussion or to request an application pack, please email our Business Support Manager Sally Williams at sally.williams@wyreforestcab.org.uk