Warm and Well Coordinator (part time)

Join SBHA as Warm and Well Coordinator to help households cut energy costs, reduce fuel poverty, and support communities in the Scottish Borders.

Are you looking for a job where you can make a real difference to people’s lives? We are seeking a highly motivated and energetic professional to support the delivery of our affordable warmth advisory service Warm and Well to Tenants across the Scottish Borders.

Salary: £18,711 - £20,667 per year (based on a full‑time equivalent of £37,422 - £41,335 per year, pay award pending)Location: Selkirk, with travel around the Scottish BordersContract: Part time, fixed term ending 31 March 2028Hours: 17.5 hours per weekClosing date: Wednesday 6 May 2026

Role Overview

The Warm and Well Coordinator will support the Senior Warm and Well Coordinator in the delivery of SBHA’s Warm and Well Service, ensuring service targets and grant conditions are met.

The role combines direct service development with training, mentoring and performance monitoring. You will support front‑line teams to provide high‑quality energy advice, help households reduce fuel costs and contribute to tackling fuel poverty and financial exclusion across our communities.

You will have a good understanding of the energy sector with experience of providing energy advice. You will be highly organised with a client centred approach with an excellent understanding of factors that lead to fuel poverty.

Key Responsibilities

• Support the delivery and ongoing development of the Warm and Well Service in line with service objectives and funding requirements

• Provide advice, advocacy and coaching to households to help reduce fuel costs and improve energy efficiency

• Deliver training, mentoring and support to front‑line staff to build confidence and capability in providing energy advice

• Maintain accurate records and monitoring systems to capture service activity, outcomes and performance

• Monitor and support effective grant expenditure in line with award conditions

• Prepare reports and performance information for senior management, boards and external funders

• Promote the Warm and Well Service internally and externally, raising awareness of affordable warmth

• Build and maintain effective relationships with tenants, colleagues and partner organisations

• Support the effective handling of service queries and complaints, ensuring a positive customer experience

A full list of duties and responsibilities is available in the full Job Description.

What we’re looking for

Essential:

• Experience supervising, coaching or mentoring staff within a customer‑facing service environment

• Experience providing energy advice and/or support services

• Experience delivering training, mentoring or coaching activities

• Strong understanding of the causes and impacts of fuel poverty and financial exclusion

• Experience producing clear written or statistical reports for senior audiences

• Strong communication, interpersonal and IT skills

• Ability to manage competing priorities, meet targets and work under pressure

• A flexible, resilient and proactive approach

• Full driving licence and access to own transport

Desirable:

• Qualification or training in energy awareness (e.g. City & Guilds)

• Knowledge of the energy sector and relevant regulatory frameworks

• Experience of performance or budget monitoring

• Experience reviewing or developing policies and procedures

Being part of the SBHA team, you will enjoy a fantastic range of benefits including flexible working, a competitive salary, generous annual leave, supportive sick pay entitlement, life assurance and a good pension scheme. You will join a team focused on wellbeing and development and work in an environment where you can make a positive difference.

Please click here to read the full job description and person specification before completing your application and ensure you demonstrate how you meet the essential criteria set out in the person specification.

Scottish Borders Housing Association is not a licensed sponsor under the appropriate UK Government regulations and as such does not invite applications from, nor engage in sponsoring, overseas applicants who do not already have the right to live and/or work in the UK. The Association will not engage in any enquiries or enter into negotiations from individuals or agents in this regard.

This is an excellent opportunity to join a not‑for‑profit organisation delivering high social value with supported career development and the chance to progress. "Working in this role has allowed me to support people directly and see the positive impact on their lives." - Warm and Well Advisor

• Team
• Tenant Support Services
• Locations
• Head Office
• Yearly salary
• £18,711 - £20,667
• Employment type
• Temporary
• Closing date
• 06 May, 2026

About SBHA

Scottish Borders Housing Association Limited is a Registered Social Landlord and a Scottish Charity (SC030751)