Neighbourhood Housing Officer (Part-time)

SBHA is seeking a proactive and customer-focused individual to join our team in the Scottish Borders as a Neighbourhood Housing Officer on part-time basis for a fixed period of 12 months.

This application requires candidates to submit a CV and Supporting Statement. Please ensure you have these prepared before continuing with your application. Your full employment history, qualifications, and details of how you meet the essential criteria for this post are required. Please visit our Guidance for Applicants page for full guidance on what to include in your Supporting Statement.

Salary: £18,460 per year (based on full-time equivalent of £35,896 per year)
Location: Selkirk, Scottish Borders
Contract: Part-time and fixed term for 12 months
Hours: 18 hours per week, Wednesday to Friday
Closing date: 27 January 2026

SBHA is seeking a proactive and customer-focused individual to join our team in the Scottish Borders as a Neighbourhood Housing Officer. This is an excellent opportunity for someone looking to build a career in social housing, supporting our Tenants and communities to thrive and enjoy their homes.

**This is a part-time role and we are looking for someone available to work Wednesdays (7.25 hours) Thursdays (7.25 hours) and Fridays (3.5 hours) each week.

Key Responsibilities

• Act as lead officer within the Community Team for designated SBHA neighbourhoods, championing service improvements and delivery within these areas to meet community needs.

• Provide professional housing related advice and support to all SBHA's Tenants, customers and service users.

• Deliver excellent front line housing management and estate management services to SBHA’s Tenants consistently and in accordance with housing legislation and the Association’s policies and procedures, ensuring that these are Tenant focused and responsive to local needs.

• Maximise the collection of rent by ensuring that timely and robust action is taken to prevent/recover rent arrears and let empty homes in accordance with best practice and related policies and procedures.

• To ensure a speedy and focused response to anti-social behaviour and other breaches of tenancy conditions.

• Promote and facilitate tenancy sustainment including assessing potential tenants and working with vulnerable tenants, providing appropriate tenancy support, welfare benefits/financial inclusion assistance, and making appropriate timely referrals to specialist staff and support agencies.

• To accurately assess housing need and provide quality information and advice on housing options and support customers through the housing process, seeking to prevent and alleviate homelessness.

Skills and Requirements

• Educated to HND/C level or able to demonstrate equivalent through experience.

• Evidence of CPD and prepared to undertake relevant training as required.

• A minimum of 3 years experience in the housing sector delivering front line Tenant Services.

• A good understanding of relevant Housing and Benefits legislation.

• Sound knowledge of engaging with communities.

• Demonstrated commitment to achieving high standards of Customer Service in all activities.

• Ability to build effective networks and work in partnership with stakeholders to deliver successful outcomes for Tenants and other customers.

• Resilient attitude with the ability to deal with conflict and problem solve.

• Excellent numeracy and communication skills (both written & verbal).

• Good negotiation and liaison skills.

• Computer literate including MS Office suite with a commitment to maximising the use of technology.

• Must have a current driving license and access to own transport.

Click here to view the complete job description and person specification - please ensure that your application demonstrates how you meet all of the essential criteria within the person specification. 

Benefits

Being part of the SBHA team, you will enjoy a fantastic range of benefits including a flexible working, a competitive salary, generous annual leave, generous sick pay entitlement, life assurance and a good pension scheme. You will be part of a team that is interested in your wellbeing and development, and work in an environment where you can flourish.

Scottish Borders Housing Association is not a licensed sponsor under the appropriate UK Government regulations and does not invite applications from, nor engage in sponsoring, overseas applicants who do not already have the right to live and/or work in the UK. The Association will not engage in any enquiries or enter into negotiations from individuals or Agents in this regard.

• Team
• Neighbourhoods & Solutions
• Locations
• Head Office
• Yearly salary
• £18,460
• Employment type
• Part-time
• Closing date
• 27 January, 2026

About SBHA

Scottish Borders Housing Association Limited is a Registered Social Landlord and a Scottish Charity (SC030751)