Volunteering Officer

To have an informal chat about working for us or to discuss access requirements for disabled applicants contact the People team using the chat function on our careers page or calling 01268 524 973.

About St Luke's Hospice

St Luke's Hospice is a local charity providing compassionate care to people whose illnesses are no longer curable. We promote dignity in dying and empower people to make the choices they want, from the moment they are diagnosed.

About the Role

We are seeking a motivated and empathetic Volunteering Officer to join our team. This role will develop, coordinate and support St Luke’s volunteer programme across Basildon and Thurrock, ensuring volunteers are recruited, trained and supported to enhance the care and services we provide. The successful candidate will work closely with clinical and non-clinical teams to embed volunteering opportunities that reflect the Hospice’s values and meet the needs of patients, families and the local community.

Salary: £28,848.94 to £34,780.03 per year (depending on experience)

Contract: Permanent

Hours: Full-time, 37.5 hours per week (hybrid working and some evening or weekend work as required to support volunteer activities)

Location: Basildon/Thurrock (with travel across local sites)

Main responsibilities

• Coordinate recruitment, induction, and placement of new volunteers in a wide variety of roles within the Hospice and retail stores.

• Support existing volunteers, conducting regular check-ins and offering guidance, recognition, and development opportunities.

• Work with teams to identify volunteering needs and ensure meaningful volunteer opportunities are available.

• Maintain accurate volunteer records, manage rotas, and track volunteer hours using our database in line with GDPR.

• Deliver training and induction sessions; develop resources for volunteers to ensure a consistent experience.

• Promote volunteering opportunities through outreach activity, events, partnerships, and online platforms to attract diverse applicants.

• Support safe, inclusive volunteer engagement, upholding safeguarding, health and safety, and equity, diversity and inclusion standards.

• Champion the value of volunteering internally and externally, fostering a culture of respect and appreciation.

Key skills and experience

• Experience of working with and supporting volunteers or in a people-focused role.

• Ability to recruit, train, motivate, and communicate with people from a diverse range of backgrounds.

• Excellent organisational, administrative, and IT skills, including database management.

• Strong written and verbal communication abilities.

• Understanding of safeguarding, confidentiality, and professional boundaries.

• Ability to work independently and as part of a team, managing priorities in a busy environment.

• Commitment to the values, ethos, and goals of St Luke’s Hospice.

Desirable Attributes

• Experience working or volunteering in a charity, healthcare, or community organisation.

• Knowledge of volunteer management principles, recruitment, and retention best practices.

• Familiarity with equity, diversity, and inclusion in volunteer programmes.

• Event coordination and public speaking experience.

Professional development

We are committed to supporting continuous learning. The role includes access to training, supervision and opportunities to develop skills in volunteer management, community engagement and quality improvement.

Application process

When applying, please submit your most recent CV and a supporting statement that explains how your skills, knowledge and experience meet the requirements of the role. Shortlisted candidates will be invited to interview and may be asked to provide evidence of references and right to work. Closing date for this role is 13th May 2026.

Belonging, Equity, Diversity and Inclusion

At St Luke's Hospice we are committed to creating an inclusive workplace that values diversity. We welcome applications from all sections of the community and particularly encourage applications from disabled, LGBTQ+ and Black, Asian and Minority Ethnic candidates. Reasonable adjustments will be considered for applicants who require them during the recruitment process.

Right to Work

Please note that St Luke's Hospice is unable to sponsor work permits or visas. All applicants must have the right to work in the UK.

If you are passionate about volunteering, skilled at building relationships and committed to supporting compassionate care in the community, we encourage you to apply and join our dedicated team.

Department

People and Culture

Role

Volunteering Officer

Locations

Basildon Hospice

Remote status

Hybrid

About St. Luke's Hospice

We are a local charity providing compassionate care to people whose illnesses are no longer curable. We promote dignity in dying and empower people to make the choices they want, from the moment they are diagnosed.
Our care considers people’s medical, spiritual and emotional needs, including support for loved ones and carers. Anyone living in Basildon and Thurrock can call on us 24 hours a day, seven days a week.
Working alongside other healthcare providers, our specialist services are available at the hospice, out in the community or in a person’s place of residence. Together, we fulfil people’s choices at the end of their life.
We are a charity and the services we provide are free. We rely on voluntary income from local people to deliver the care they deserve.