Bank HCA

To have an informal chat about working for us or to discuss access requirements for disabled applicants contact the People team using the chat function on our careers page or calling 01268 524 973.

St Luke’s Hospice is recognised for delivering compassionate, high-quality palliative and end of life care, supporting those with life-limiting illnesses and their families. Our multidisciplinary team is committed to providing comfort, dignity, and choice in both hospice and community settings.

Bank Healthcare Assistant – Opportunity in Palliative and End of Life Care

This is an excellent opportunity for a motivated and caring individual to join our supportive Bank team as a Healthcare Assistant at St Luke’s Hospice. You will work flexibly as part of our dedicated clinical team, ensuring the delivery of outstanding person-centred care in a variety of settings, including in-patient units, day services, and community-based care, aligned with our values and mission.

Main Duties and Responsibilities: Healthcare Support in Palliative Care

• Provide safe, sensitive, and high-quality care and support to patients with life-limiting conditions, respecting individual choices, dignity, and diversity at all times.
• Assist qualified professionals in delivering clinical interventions, including personal care, mobility support, and administration of meals and hydration as required.
• Monitor and accurately document observations and changes in patient wellbeing, sharing relevant information with the wider care team promptly and appropriately.
• Promote patient independence and comfort by responding promptly to requests, encouraging participation in activities, and supporting family visits and communication.
• Contribute to maintaining a safe and welcoming environment, following all infection prevention, health, and safety guidelines.
• Participate in handovers and care planning, ensuring individualised, holistic care is provided for each patient.
• Uphold confidentiality, respect, and compassion when communicating with patients, relatives, and colleagues.
• Engage in mandatory training, supervision, and reflective practice, demonstrating a commitment to personal and professional development.
• Represent the values of St Luke’s Hospice and contribute positively to the collaborative, multidisciplinary team culture.

Salary, Contract, and Working Pattern for Bank HCA Roles

Salary: £12.75 per hourContract: Bank (zero hours), flexible shifts including days, nights, weekends, and public holidaysLocation: Based at either Basildon Hospice or Thurrock Hospice.

Essential Requirements – Skills and Experience for Healthcare Assistants

• Experience of providing care or support within a health, social care, or community setting (this may include personal, voluntary, or paid roles).
• Genuine empathy for individuals nearing end of life and a commitment to upholding dignity and choice for patients and their families.
• Excellent communication and interpersonal skills, sensitive to the needs of people from diverse backgrounds.
• Ability to work effectively in a flexible rota, contributing positively to a team-based environment.
• Basic IT and record keeping skills, with an understanding of confidentiality and professional boundaries.
• Willingness to undertake mandatory and ongoing training as required.

Desirable Criteria – Skills and Qualities for Bank Healthcare Assistants

• Care Certificate, NVQ Level 2 (or higher) in Health and Social Care, or equivalent qualification.
• Experience working in palliative care, end of life, or hospice environments.
• Understanding of infection prevention, manual handling, and safeguarding practices.
• Ability to adapt to different care roles and settings within the hospice and community.

Personal Attributes

• Compassionate, resilient, and dedicated to delivering high-quality care in emotionally sensitive settings.
• Reliable, adaptable, and able to respond calmly to changing service needs or clinical priorities.
• Committed to respecting diversity, equity, and inclusion in all interactions with patients, families, and colleagues.
• Reflective, open to learning, and striving for continuous personal improvement.
• Aligned with the vision and values of St Luke’s Hospice.

How to Apply for Bank Healthcare Assistant Jobs

Please submit an online application outlining how your experience and approach meet the requirements for the Bank Healthcare Assistant position. We look forward to hearing about your commitment to compassionate support for patients and your interest in joining St Luke’s Hospice’s valued Bank team.

Right to Work in the UK – Bank Healthcare Assistant

Applicants must have the right to work in the UK at the time of application. St Luke’s Hospice is unable to offer visa sponsorship for Bank posts.

Diversity, Equity, and Inclusion at St Luke’s Hospice

St Luke’s Hospice celebrates diversity and is committed to building an inclusive environment for everyone. Applications are welcomed from all sections of the community, including under-represented groups. Please indicate any reasonable adjustments required during the recruitment process. All applications are assessed fairly and consistently.

• Department
• In-Patient Unit
• Role
• Health Care Assistant
• Locations
• Basildon Hospice, Thurrock Hospice

About St. Luke's Hospice

We are a local charity providing compassionate care to people whose illnesses are no longer curable. We promote dignity in dying and empower people to make the choices they want, from the moment they are diagnosed.
Our care considers people’s medical, spiritual and emotional needs, including support for loved ones and carers. Anyone living in Basildon and Thurrock can call on us 24 hours a day, seven days a week.
Working alongside other healthcare providers, our specialist services are available at the hospice, out in the community or in a person’s place of residence. Together, we fulfil people’s choices at the end of their life.
We are a charity and the services we provide are free. We rely on voluntary income from local people to deliver the care they deserve.

Already working at St. Luke's Hospice?

Let’s recruit together and find your next colleague.

Store Manager - Southwalk

To have an informal chat about working for us or to discuss access requirements for disabled applicants contact the People team using the chat function on our careers page or calling 01268 524 973.

St Luke’s Hospice is known for its outstanding community presence and dedication to holistic care. Our retail network provides vital income to support our compassionate palliative and end of life care services. We are passionate about making a positive difference for individuals and families living with complex, life-limiting illnesses.

Store Manager Opportunity – Charity Retail, Southwalk

This is a unique opportunity for a proactive and dynamic individual to join St Luke’s Hospice as Store Manager in our Southwalk location in Basildon Town Centre. You will play an essential role in driving retail success, progressing our hospice’s mission, and fostering a welcoming environment that reflects our values of care, dignity, and inclusion. If you have a flair for retail management, creative merchandising, and building strong community relationships, we encourage your application.

Main Responsibilities

• Take overall responsibility for the day-to-day management of the Southwalk shop, ensuring high standards of customer service, presentation, and safety at all times.
• Recruit, train, and motivate a diverse team of staff and volunteers, creating a positive and inclusive working atmosphere.
• Develop and implement creative merchandising, pricing, and promotional initiatives to maximise sales and meet commercial targets.
• Manage stock processes including sorting donations, rotation, pricing, and effective display to drive footfall and income.
• Foster excellent local relationships with donors, customers, and the wider community to promote St Luke’s Hospice and increase engagement.
• Ensure compliance with all hospice policies, health and safety regulations, and relevant retail guidelines.
• Monitor sales, manage cash handling, and maintain accurate financial records in line with organisational standards.
• Champion a culture of dignity, sustainability, and respect in all aspects of store operations.

Salary, Hours, and Store Location

Salary: £24,520 per yearContract: Full time, including regular weekend workingLocation: St Luke’s Hospice Store, Southwalk Baisildon, with potential travel to other local stores and events

Essential Skills and Experience

• Previous experience in a retail management or supervisory role, preferably in a charity, non-profit, or community-focused setting.
• Strong leadership, mentoring, and organisational skills with a track record of supporting and developing teams.
• Demonstrable ability to deliver excellent customer service and create an engaging store environment.
• Experience of handling cash and reconciling takings with accuracy and integrity.
• Confidence using IT systems, including electronic point of sale and basic reporting.
• Commitment to the values, principles, and community focus of St Luke’s Hospice.

Desirable Experience

• Previous experience working with volunteers or coordinating community events.
• Knowledge of charity retail sector trends, sustainability practices, and Gift Aid processes.
• Comfortable using creative approaches to merchandising, community outreach, or local promotions.

Personal Qualities

• Positive, enthusiastic, and solution-focused, with a genuine passion for making a social impact.
• Flexible, adaptable, and calm under pressure, able to work effectively both independently and collaboratively.
• Committed to upholding diversity, equality, and inclusion across all aspects of store work and team engagement.
• Alignment with the mission, values, and vision of St Luke’s Hospice.

How to Apply

If you are excited to use your retail management skills to support St Luke’s Hospice and our Southwark community, please submit your application online. Share your relevant experience, skills, and personal motivation to be part of our dedicated retail team. We welcome applications from people of all backgrounds and strive for an inclusive recruitment process.

Diversity, Equity, and Inclusion at St Luke’s Hospice

St Luke’s Hospice is committed to fostering a welcoming, fair, and inclusive workplace. We warmly welcome applications from candidates of all genders, backgrounds, and identities. If you require adjustments at any stage of the recruitment process, please let us know. All applications will be considered equally, based on merit, values, and potential to contribute to our mission.

• Department
• St. Luke's Hospice Trading Limited
• Role
• Store Manager
• Locations
• Basildon Shop

About St. Luke's Hospice

We are a local charity providing compassionate care to people whose illnesses are no longer curable. We promote dignity in dying and empower people to make the choices they want, from the moment they are diagnosed.
Our care considers people’s medical, spiritual and emotional needs, including support for loved ones and carers. Anyone living in Basildon and Thurrock can call on us 24 hours a day, seven days a week.
Working alongside other healthcare providers, our specialist services are available at the hospice, out in the community or in a person’s place of residence. Together, we fulfil people’s choices at the end of their life.
We are a charity and the services we provide are free. We rely on voluntary income from local people to deliver the care they deserve.

Already working at St. Luke's Hospice?

Let’s recruit together and find your next colleague.

Registered Nurse - Outpatient Services

To have an informal chat about working for us or to discuss access requirements for disabled applicants contact the People team using the chat function on our careers page or calling 01268 524 973.

St Luke’s Hospice is recognised for its exceptional, compassionate palliative and end of life care provided to individuals with life-limiting illnesses in both hospice and community environments. Our multidisciplinary team is dedicated to delivering expert nursing with a focus on dignity, comfort, and choice for all individuals and their loved ones.

Registered Nurse Opportunities in Outpatient Services – Palliative and Community Care

This is an excellent opportunity for a dedicated and empathetic Registered Nurse to join the Outpatient Services team at St Luke’s Hospice. You will work collaboratively to provide high-quality, patient-centred nursing in a supportive, multidisciplinary environment, serving individuals attending our specialist clinics and day services. As part of our commitment to holistic care, you will make a vital contribution to improving the quality of life for those facing life-limiting conditions and supporting their families.

Main Duties and Responsibilities

• Deliver safe, effective, and person-centred nursing assessments and clinical interventions for outpatients in line with hospice policies, national guidelines, and NMC standards.
• Undertake health assessments, plan and implement care interventions, and evaluate outcomes in partnership with patients, families, and the wider healthcare team.
• Administer medications, provide symptom management, and support clinical procedures within designated outpatient and community settings.
• Work collaboratively with other professionals, including doctors, therapists, and social workers, to ensure continuity, communication, and coordinated care plans.
• Offer emotional support, information, and practical advice to patients and their families, including engaging in sensitive discussions around advance care planning and palliative needs.
• Promote best practice in infection prevention, safeguarding, and regulatory compliance across all care delivery areas.
• Maintain accurate, timely documentation and contribute to care planning using electronic patient record systems.
• Participate in clinical handovers, outpatient clinics, case reviews, and relevant training and development activities.
• Champion the values and mission of St Luke’s Hospice in all professional interactions.

Salary, Contract, and Working Arrangements

Salary: £30,423 per year to £36,355 per year, full time equivalent (£18,254 to £21,813 per year, actual based on part time hours)Contract: Part-time 22.5 hours, working Monday to FridayLocation: Basildon Hospice

Essential Requirements

• Current registration with the Nursing & Midwifery Council (NMC) as an Adult Nurse (RN).
• Recent experience in a clinical, community, palliative, or outpatient nursing environment.
• Demonstrated ability to provide safe, high-quality, and culturally competent care for individuals with complex needs.
• Effective communication, coordination, and interpersonal skills, sensitive to individual and family circumstances.
• Competence in record keeping, clinical documentation, and IT systems for patient management.
• Willingness to work flexibly as part of a dynamic multidisciplinary team.

Desirable Criteria

• Previous experience in palliative, hospice, oncology, or chronic disease outpatient settings.
• Post-registration qualification or training in palliative or community nursing.
• Knowledge of holistic and symptom management approaches, including psychosocial and spiritual care needs.
• Understanding of advance care planning, safeguarding, and family/carer support in outpatient environments.
• Experience of working in group education, rehabilitation, or supportive care clinics.

Personal Qualities and Values

• Compassionate, resilient, and dedicated to improving outcomes for individuals facing advanced illness.
• Proactive, adaptable, and able to remain calm and professional in fast-paced or evolving situations.
• Committed to upholding diversity, equality, and inclusion in all aspects of role and team working.
• Keen to reflect, learn, and continue professional and personal development within the hospice setting.
• Positively aligned with the vision and core values of St Luke’s Hospice.

How to Apply

If you are passionate about delivering high-quality, compassionate outpatient palliative care, we encourage you to apply. Please submit an online application outlining your relevant skills, experience, and commitment to person-centred nursing at St Luke’s Hospice. We welcome enquiries and applications from experienced and newly qualified nurses interested in outpatient services.

Commitment to Diversity, Equity, and Inclusion at St Luke’s Hospice

We are committed to creating a welcoming, fair and inclusive workplace for all. Applications are encouraged from all sections of the community, particularly those from underrepresented backgrounds. Please inform us of any reasonable adjustments required for the recruitment process. All applications are assessed equally, based on merit, skills, and values.

• Department
• Clinical Outpatients
• Role
• Registered Nurse
• Locations
• Basildon Hospice

About St. Luke's Hospice

We are a local charity providing compassionate care to people whose illnesses are no longer curable. We promote dignity in dying and empower people to make the choices they want, from the moment they are diagnosed.
Our care considers people’s medical, spiritual and emotional needs, including support for loved ones and carers. Anyone living in Basildon and Thurrock can call on us 24 hours a day, seven days a week.
Working alongside other healthcare providers, our specialist services are available at the hospice, out in the community or in a person’s place of residence. Together, we fulfil people’s choices at the end of their life.
We are a charity and the services we provide are free. We rely on voluntary income from local people to deliver the care they deserve.

Already working at St. Luke's Hospice?

Let’s recruit together and find your next colleague.

Practice Education Facilitator

We’re hiring a Practice Education Facilitator! If you have a passion for teaching and love making a real impact on patient care in a dynamic work environment; then we’d love to hear from you.

St Luke’s Hospice is renowned for compassionate, high-quality palliative care, supporting individuals living with life-limiting illnesses. Our multidisciplinary team works with patients and families, ensuring comfort, dignity, and choice in both hospice and community settings.

About the Role

This is a fantastic opportunity for a dedicated, knowledgeable, and proactive individual with a passion for teaching and professional development to join our growing education team as a Practice Education Facilitator. You will support the delivery and coordination of effective education, training, and clinical practice development for employees, students, and volunteers, underpinning the delivery of outstanding palliative and end of life care at St Luke’s Hospice.

The Practice Education Facilitator will play a central role in developing clinical competence, enhancing learning environments, and promoting evidence-based practice. You will collaborate with internal and external partners, including universities and other community partners in Mid and South Essex, to provide high-quality learning and assessment experiences across our care services.

The closing date for this vacancy is 11.59pm on Sunday, 23rd November 2025. We reserve the right to close the vacancy earlier if we get a high volume of applications. Therefore we recommend applying as soon as possible to avoid disappointment.

Main Duties and Responsibilities:

• Plan, deliver, and evaluate education, training, and continuous professional development initiatives for clinical teams, students, and volunteers.
• Act as a role model and mentor within the workplace, fostering a positive learning culture and supporting the induction, supervision, and assessment of learners.
• Identify and respond to learning and development needs through engagement with teams, audits, feedback, and evolving best practice in palliative care.
• Develop and deliver teaching sessions, clinical skills training, and competency assessments, both in-person and through virtual learning platforms.
• Work collaboratively with academic and clinical partners to coordinate high-quality student placements, ensuring compliance with regulatory and quality standards.
• Contribute to curriculum development, evaluation, and quality assurance processes for internal and partnership education programmes.
• Promote the implementation of innovation, and evidence-based practice within daily clinical activity.
• Support quality improvement, audit, and service development projects, contributing to excellence in patient care and the employee experience.
• Champion the values of St Luke’s Hospice, ensuring inclusive, person-centred education for all learners.

Salary, Contract, and Working Hours:

Salary: £31,867 to £40,465 per year (Full time equivalent: £37,009 to £47,756 per year)Contract: Permanent, Part TimeHours: 30 hours per week, Monday to Friday, delivering training and education on-siteLocation: Thurrock Hospice and Basildon Hospice, delivering education across the community in care homes/nursing homes and other care settings in Essex.

Essential Criteria – Skills and Experience

• Professional health or social care qualification and current registration (NMC, HCPC, or equivalent).
• Substantial clinical experience within a palliative, end of life, or related health or social care setting.
• Passion for and experience in teaching, mentoring, or supporting learners or employee development in a clinical environment.
• Excellent communication, presentation, and facilitation skills with the ability to tailor approaches to a diverse audience.
• Commitment to inclusive education, continuous improvement, and the promotion of equity, diversity, and accessibility.
• Strong organisational, IT, and time management skills, with a flexible and proactive attitude to service needs and opportunities for innovation.
• Car driver with driving licence and appropriate business insurance.

Desirable - Experience and Qualities

• Recognised teaching qualification or willingness to work towards obtaining one.
• Experience of collaborating with higher education institutions or other training providers.
• Involvement in audit, quality improvement, or research activities.
• Competence in using digital learning platforms, e-learning, and virtual meeting technology

Personal Attributes

• Inspirational educator, with enthusiasm for sharing knowledge and enabling others to develop their potential.
• Empathetic, approachable, and resilient, able to work effectively in emotionally sensitive settings.
• Adaptable, reflective, and open to feedback and learning.
• Committed to fostering a positive, inclusive, and safe learning environment for all colleagues and students.
• Aligned with the mission and values of St Luke’s Hospice.

How to Apply

Please complete the online application form and evidence how your skills, experience, and approach match the requirements for the Practice Education Facilitator role. We welcome examples demonstrating your commitment to education, staff and student support, and the delivery of outstanding palliative and end of life care. Please contact us if you would like to discuss any aspects of this role by contacting Melanie White, Director of Care and Quality, by calling 01268 524 973.

Right to Work in the UK

St Luke’s Hospice is unable to sponsor work permits or visas. Applicants must have the right to work in the UK at the time of application.

Equity, Diversity, and Inclusion at St Luke’s Hospice

St Luke’s Hospice is dedicated to fostering a welcoming, inclusive workplace culture. Applications are encouraged from all backgrounds, especially from under-represented groups including disabled, LGBTQ+, Black, Asian, and Minority Ethnic candidates. Please let us know if you need any reasonable adjustments in the recruitment process. All applications are treated individually, fairly and consistently in line with Hospice policy and guidelines.

• Department
• Quality Assurance and Education
• Role
• Practice Education Facilitator
• Locations
• Thurrock Hospice

About St. Luke's Hospice

We are a local charity providing compassionate care to people whose illnesses are no longer curable. We promote dignity in dying and empower people to make the choices they want, from the moment they are diagnosed.
Our care considers people’s medical, spiritual and emotional needs, including support for loved ones and carers. Anyone living in Basildon and Thurrock can call on us 24 hours a day, seven days a week.
Working alongside other healthcare providers, our specialist services are available at the hospice, out in the community or in a person’s place of residence. Together, we fulfil people’s choices at the end of their life.
We are a charity and the services we provide are free. We rely on voluntary income from local people to deliver the care they deserve.

Already working at St. Luke's Hospice?

Let’s recruit together and find your next colleague.