Visitor Experience Assistant

We are looking for an enthusiastic and customer-focused individual to join the Wakehurst Visitor Experience & Commercial Team. This is an exciting opportunity to play a key role in creating a welcoming, high-quality experience for all visitors to Wakehurst, while supporting the continued success of our retail and membership offer.

The successful candidate will be responsible for maintaining excellent standards of customer service and retail presentation, as well as driving retail and membership sales to help achieve income and KPI targets. This role requires flexibility, including working alternate weekends and late evenings during events.

We are looking for an enthusiastic and customer-focused individual to join the Wakehurst Visitor Experience & Commercial Team. This is an exciting opportunity to play a key role in creating a welcoming, high-quality experience for all visitors to Wakehurst, while supporting the continued success of our retail and membership offer.

The successful candidate will be responsible for maintaining excellent standards of customer service and retail presentation, as well as driving retail and membership sales to help achieve income and KPI targets. This role requires flexibility, including working alternate weekends and late evenings during events.

Visitor Experience Assistant

More details

You will be a proactive and customer-focused individual with experience in fast-paced visitor or retail environments. You will demonstrate strong communication, teamwork, and sales skills, with the ability to work independently, deliver excellent customer service, and respond positively to challenges with energy, flexibility, and professionalism.

The Royal Botanic Gardens, Kew (RBG Kew) is a leading plant science institute, UNESCO World Heritage Site, and major visitor attraction. Our mission is to understand and protect plants and fungi for the well-being of people and the future of all life on Earth.

We are working to end the unprecedented extinction crisis and to help create a world where nature is protected, valued by all and managed sustainably. We will achieve these goals by drawing on our leading scientific research, unrivalled collections of plants and fungi, global network of partners, inspirational gardens at Kew and Wakehurst, and our 260 years of history.

Join us on our journey as protectors of the world’s plants and fungi.

The salary for this position is £26,119 pro rata per annum [Grade 1a]

Our fantastic benefits package includes opportunities for continuous learning, a generous annual leave entitlement, flexible working to help you maintain a healthy work-life balance, an Employee Assistance Programme and other wellbeing support such as cycle to work scheme and discounted gym membership. We also offer a competitive pension, an employee discount scheme and free entry into a wide range of national museums and galleries, as well as access to our own beautiful gardens at Kew and Wakehurst.

If you are interested in this position, please submit your application through the online portal, by clicking “Apply for this job”.

At Kew, our strength lies in the diversity of our people and the insights they bring. When you join us, you will find an organisation that values your perspective and lived experience. You will receive support to achieve your full potential and access opportunities to develop and progress. Our commitment to equity, diversity, and inclusion is ongoing, shaped by the people who work here and the communities we serve.

As a disability confident employer, we are breaking down barriers to be an inclusive workplace for everyone.

No agencies please.