Visitor Assistant
- Title
- Visitor Assistant
- Location
- Stonehenge, Amesbury, Wiltshire, SP4 7DE
- Salary
- £12.90 per hour / 21.6 to 36 hrs per week / Fixed term until the 6th of September 2026
- Job type
- Fixed Term Contract
- Ref
- 16482
Would you like to work for the charity that cares for hundreds of historic sites in every corner of England? We are looking for a Visitor Assistant to join us at Stonehenge, working 3 - 5 days per week (21.6 to 36 hours a week).
No history background? No problem. What is important to us is a passion for people and excellent customer service. You will enjoy working with others as part of a team and understand what makes excellent customer service to deliver an engaging visitor experience to a diverse audience.
Heritage is for everybody, and we are here for heritage.
Heritage lives in places and people, memories and stories, artefacts and traditions. It can connect us all to the past, and to each other. It can make us happier, strengthen every community, and help shape society for the better. Everybody should be able to enjoy the benefits it brings. That's why, as a charity, we care for over a million objects and hundreds of historic sites in every part of England, from international icons to local treasures. And it's why we open them up, share their stories and find new ways for everybody to enjoy, learn, play and create.
As a member of the Welcome Team at Stonehenge, you will join an amazing team of employees and volunteers who make sure visitors have a great time from the moment they arrive until they say goodbye. If you have a passion and genuine enthusiasm for engaging with people, providing an outstanding welcome to our beautiful site and at the same time relish the opportunity to turn a positive visit into membership, this could be the role for you.
As a member of the Welcome Team, no two days are the same. You will work across various locations, including Front of House, Membership Office, Group Admissions and even car parking during peak times. As well as various welcoming points across the Visitor Centre. In every role, you will be responsible for delivering a warm, friendly, and world-class welcome to all our visitors.
We're looking for someone with enthusiasm and a passion for sales, who enjoys working face to face with visitors and being part of a diverse team. You will help deliver an engaging visitor experience to a wide-ranging audience, with a strong focus on promoting and selling membership. You'll have the personal drive to succeed and will thrive on exceeding targets as part of a team. As a confident communicator, you'll be comfortable building rapport with visitors, using your skills to share the stories of our wonderful properties and encouraging them to join English Heritage as members.
It is a varied role - some days will be busy from start to finish and others quieter, especially on the wetter days! Some paid or voluntary experience with the public is beneficial but full training and support is provided as part of your induction. You will be required to work weekends and Bank Holidays, more information will be provided at interview
Benefits include:
- Comprehensive training
- The opportunity for career progression within the heritage sector in retail, food and beverage or general management
- Apprenticeship opportunities
- Opportunities to go to some of our great live music and history events
- Free access to all English Heritage sites for you, and up to 6 friends and / or family members
- 25% discount in our shops and cafes
- Enhanced maternity/paternity/shared parental leave
- 25 days' holiday plus Bank Holidays pro rata rising to 28 days after 3 years
- Options to buy additional leave
- Matched pension contributions up to a maximum of 10%
You can find out more about us here: https://www.english-heritage.org.uk/about/ and meet some of our people and hear about why they enjoy working with us: https://www.english-heritage.org.uk/about/our-people/careers-with-us/
Everybody's welcome at English Heritage
Forget the stereotypes. It takes thousands of people from every background to care for England's heritage and open it up for everybody to enjoy. We're looking for every type of person with every kind of skill and experience, and we're committed to making sure that English Heritage is an equitable, diverse and inclusive place to work. You can connect with others through our EDI networks as a member or ally. These include Ethnic Diversity, Faith & Belief, Social Equity, LGBTQ+, Neurodivergence, Age, Disability and Gender Health and Wellbeing.
We take wellbeing seriously. We are committed to ensuring everyone feels safe at work and can carry out their role. To support this, we have a network of Mental Health First aiders, regular information and awareness events, unlimited access to an Employee Assistance Programme and work with our people to implement reasonable adjustments.
If you would like to talk to us before you apply e.g. about workplace adjustments or working patterns, please contact Nick Morabito, Operations Supervisor - Welcome on nicholas.morabito@english-heritage.org.uk or Kat White, Operations Supervisor - Welcome on kathryn.white@english-heritage.org.uk. No agencies please.
Closing date: 25/06/2026 23:59:59
You will need to refer to the following documents when completing your application.
