VE&O Customer Service Assistant

We are looking for  Customer Service Assistants to join the National Theatre's Visitor Engagement and Operations team on Part Time Contracts.  

As a Customer Service Assistant, you will often be our customers first point of contact and you will be expected to provide a first-class welcome to all who enter our building, always going the extra mile to provide the best possible experience.

Within Enterprises, you will be expected to be flexible and willing to work as an assistant within all visitor areas, as and when required, to support our key objectives.

This includes, but is not limited to, working front of house within our three theatres, selling programmes, ice creams and snacks, providing daytime front of house engagement with our non-theatre visitors and supporting tours.

The successful candidates will have the following:  

• Proactive, adaptive, confident and kind manner.
• The confidence to communicate clearly and where appropriate adapt your communication style to different people of all ages, backgrounds and nationalities and to both individuals and large groups.
• The ability to work under front line pressure whilst maintaining a professional approach to always providing an efficient and effective service.
• Genuine passion to create fantastic memories and provide first class customer service .
• You should have a positive and flexible approach to work and be able to adapt very quickly to new information and procedures.

If that sounds like you, then we would love to hear from you!

Download the Job Description here.

Working with us will give you..

• Complimentary staff tickets for shows and guided tours, subject to availability and policy
• 25 days annual leave increasing up to 32 with length of service (plus bank holidays)
• Development Programmes via e-learning platform, and specialist in-person training relating to role
• Access to interest-free season ticket loan and cycle scheme partnership
• Enhanced sick pay
• Family Friendly policies including Family leave and Support leave
• Family-friendly employer – we are a member of Parents and Carers in the Performing Arts (PiPA)
• Pension schemes with Legal & General and NEST
• Sabbatical option, subject to agreement and policy
• On-site staff canteen and social facilities
• On-site occupational health support
• In-house mental health and wellbeing advisors providing workplace counselling and support
• Wellbeing programme of events, including mental health awareness, financial wellbeing, skills sharing and opportunities to get active
• Exclusive staff talks to hear more about NT productions, past and present, from leading practitioners
• Discounted access to National Theatre at Home
• Volunteer leave – one paid day per year to volunteer for your chosen charity
• Discounts in the NT’s bars, cafés, restaurants, and bookshop, as well as in local businesses (from Wagamama to gyms), on and around the South Bank
• Access to retailer discounted gift cards and a cash-back-on-spending card

Please note

The closing date for the receipt of a completed application is Thursday 23rd April 2026 at 12 noon.

PLEASE NOTE: Any applicant that is available for the dates listed on the application form and has a current right to work in the UK will be invited to interview. For the sections requiring a CV and Cover Letter, please note that these will NOT be a consideration for the shortlisting panel at this time so please feel free to keep these as short as you would like. 

We reserve the right to close this vacancy early if we receive a sufficient number of applications. To avoid disappointment, we encourage you to submit your application at the earliest opportunity. Should you need support or additional time to submit an application please contact recruitment@nationaltheatre.org.uk.

In line with our commitment to Equity, Diversity and Inclusion (EDI), we recognise that we need to address underrepresentation in our organisation. We actively welcome applications from individuals who are part of global majority, disabled and LGBTQ+ communities, and are committed to creating an environment where everyone can thrive.

We strive to promote inclusive and equitable practices in all areas of the NT. As a Disability Confident Employer, we guarantee to interview disabled applicants who meet our minimum requirements for our vacancies.

If you would like to speak to someone about any adjustments or have any questions about the recruitment process, you can email recruitment@nationaltheatre.org.uk or call us on 02074523834.