Main Purpose of the Role

To provide operational support to Venues Management across all commercial areas including, but not exclusive to: Y Plas Nightclub, Great Hall Gigs, Box Office, Cloakroom, The Taf, Corporate Events, and Food Court.

Managing teams of 1 to 15 members of staff, being the point of contact between operational areas and Venues Management/Security.

The majority of shifts will be evenings and late nights and will be in loud nightclub environments. There will also be the requirement to assist the facilities team in cleaning customer areas once trade has finished.

You must be able to attend training days on 14^th and 15^th of September; there are no alternative training days planned.

Interviews will take place on Tuesday June 2nd or Thursday June 4th.

You must also be free to attend a trial shift on Wednesday June 3rd or Wednesday June 10th on a YOLO club night.

After the training on September 14th & 15th, you will be expected to attend shadow shifts with current team leaders.

You must have prior bar experience, and leadership experience (from any sector) to be considered for this role.

You must also be a student for the full 2026/27 academic year to be considered.

Main Duties

To ensure that staff serve all customers quickly and efficiently, meeting set departmental standards
To maintain excellent customer service at all times with the aim to exceed customer expectations
To be responsible and accountable for all stock in your sales area
To deal with any customer queries or complaints and pass on to a Duty Manager when appropriate
To ensure that all parts of the venue are clean and tidy at all times
To be aware of and brief all staff on for each shift including details of set promotions and any relevant event information
To take an active role in training all members of staff in accordance with departmental training plan
To serve all customers quickly and efficiently, meeting set departmental standards
To be aware of current promotions and special offers, upselling where appropriate
To adhere to all company policies and procedures
To adhere to all licensing legislation
To adhere to all food hygiene legislation
To be responsible for your own Health & Safety and observe all regulations in relation to the Health & Safety at Work Act.
To be proactive in your approach to all tasks and duties undertaken whilst working within the Venues

Note that this role will require working within a Licensed Premises which involves dispensing and serving alcohol to customers.

Additional Duties

To carry out any other reasonable tasks as directed by Venues Management
Help create a positive and encouraging work environment for all staff
To inform Direct Reports of any wrong doings or inappropriate behaviour
To attend individual and group meetings throughout the year aimed at addressing the following:

Reviewing procedures
Giving ideas on improvements
Performance reviews
General updates

Pay Rate/Expected hours: £13.98 per hour/10-15 hours per week. Hours are estimated at 10–15 per week but are not guaranteed and may fluctuate based on trade requirements.

Main Responsibilities

To be responsible for all stock in your immediate sales area whilst on shift
To ensure that trading areas are secured at the end of each day / trading period
To ensure staff compliance to all company policies, procedures and licensing legislation.
To be responsible for your own Health & Safety and observe all regulations in relation to the Health & Safety at Work Act.
Staff are encouraged to maximise the Company Environmental & Ethical policies

The Job Purpose should remain constant, but Duties and Responsibilities may vary over time within the overall role and level of the post, according to the needs of the business. The job holder should retain a flexible approach to duties and be prepared to undertake such tasks that from time to time may be required by their Line Manager.

All Venues Team Leaders will be subject to a probationary review period, with role confirmation dependent on evidence of successful training and performance schedule completion.

Prif Bwrpas y Rôl

Darparu cymorth gweithredol i’r Tîm Rheoli Lleoliadau ar draws pob ardal fasnachol gan gynnwys, ond heb ei gyfyngu i: Clwb Nos Y Plas, Gigs y Neuadd Fawr, Swyddfa Docynnau, Ystafell Gotiau, Y Taf, Digwyddiadau Corfforaethol, a’r Cwrt Bwyd.

Rheoli timau o 1 i 15 aelod o staff, gan fod yn bwynt cyswllt rhwng adrannau gweithredol a’r Tîm Rheoli Lleoliadau/Diogelwch.

Bydd y mwyafrif o shifftiau gyda’r nos a’n hwyr, a byddant mewn amgylcheddau clwb nos swnllyd. Bydd hefyd gofyn i gynorthwyo'r tîm cyfleusterau gyda glanhau ardaloedd cwsmeriaid unwaith i fasnachu dod i ben.

Rhaid i chi allu mynychu hyfforddiant ar yr 14fed a 15fed o Fedi, nid oes unrhyw ddiwrnodau eraill wedi’u cynllunio.

Cynhelir cyfweliadau ddydd Mawrth 2il Mehefin neu ddydd Iau 4ydd Mehefin.

Rhaid i chi hefyd fod yn rhydd i fynychu shifft dreial ddydd Mercher 3ydd Mehefin neu ddydd Mercher 10fed Mehefin yn noson clwb YOLO.

Ar ôl yr hyfforddiant ar 14eg a 15fed Medi, disgwylir i chi fynychu shifftiau cysgodol gydag arweinwyr tîm presennol.

Rhaid i chi fod â phrofiad blaenorol o weithio mewn bar, a phrofiad arweinyddiaeth (mewn unrhyw sector) i gael eich ystyried ar gyfer y rôl hon.

Rhaid eich bod yn fyfyriwr ar gyfer blwyddyn academaidd lawn 2026/27.

Prif Ddyletswyddau

Sicrhau bod staff yn gweini cwsmeriaid yn gyflym a’n effeithiol, gan osod safonau adrannol
Cynnal gwasanaeth cwsmeriaid rhagorol ar bob amser gyda’r nod o ragori disgwyliadau cwsmeriaid
Bod yn gyfrifol a’n atebol am stoc yn eich ardal werthu
Delio gydag unrhyw ymholiadau neu gwynion a’u trosglwyddo i’r Rheolwr ar Ddyletswydd pan yn addas
Sicrhau fod pob rhan o’r lleoliad yn lân a’n daclus ar bob adeg
Bod yn ymwybodol a briffio staff ar ddechrau bob shifft ynghylch y digwyddiad a manylion unrhyw gynigion
Cymryd rôl weithredol wrth hyfforddi pob aelod o staff yn unol â chynlluniau hyfforddi adrannol
Gweini pob cwsmer yn gyflym a’n effeithiol, gan gwrdd â safonau adrannol
Bod yn ymwybodol o gynigion presennol, gan eu hysbysebu i gwsmeriaid lle bo’n addas
Cadw at holl bolisïau a gweithdrefnau’r cwmni
Cadw at ddeddfwriaeth drwyddedu
Cadw at ddeddfwriaeth hylendid bwyd
Bod yn gyfrifol am eich Iechyd a Diogelwch a dilyn rheoliadau yn gysylltiedig â’r Ddeddf Iechyd a Diogelwch yn y Gwaith
Bod yn weithredol wrth gyflawni tasgau a dyletswyddau tra’n gweithio o fewn y Lleoliadau

Nodwch, fydd y rôl hon yn gofyn am weithio mewn Safle Trwyddedig gan ddosbarthu a gweini alcohol i gwsmeriaid.

Dyletswyddau Ychwanegol

Cyflawni unrhyw dasgau rhesymol o dan gyfarwyddyd y Tîm Rheoli Lleoliadau
Helpu creu amgylchedd gwaith cadarnhaol a chroesawgar i bob aelod o staff
Hysbysu Adroddiadau Uniongyrchol am unrhyw gamweithredu neu ymddygiad amhriodol
Mynychu cyfarfodydd unigol a grŵp trwy gydol y flwyddyn gyda’r nod o fynd i’r afael â’r canlynol:

Gweithdrefnau adolygu
Syniadau am welliannau
Adolygiadau perfformiad
Diweddariadau cyffredinol

Cyflog/Oriau Disgwyliedig: £13.98 fesul awr/10-15 awr fesul wythnos. Mae oriau wedi'u hamcangyfrif o 10–15 awr yr wythnos ond nid ydynt wedi'u gwarantu a gallant amrywio yn seiliedig ar ofynion y fasnach.

Prif Gyfrifoldebau

Bod yn gyfrifol am stoc yn eich ardal werthu tra ar shifft
Sicrhau bod ardaloedd masnachu wedi’u cloi ar ddiwedd pob dydd / cyfnod masnachu
Sicrhau bod staff yn cadw at bolisïau, gweithdrefnau a deddfwriaeth drwyddedu
Bod yn gyfrifol am eich Iechyd a Diogelwch a dilyn rheoliadau yn gysylltiedig â’r Ddeddf Iechyd a Diogelwch yn y Gwaith
Rydym yn annog staff i wneud y mwyaf o bolisïau Amgylcheddol a Moesegol y cwmni

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Venues Team Leader | Arweinydd Tîm Lleoliadau 2026/27