Triage and Early Interventions Officer
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We have an exciting opportunity for a Triage & Early Interventions Officer to join the Domestic Abuse team in North Wales working 30 hours per week. The ability to converse in Welsh is desirable for this role.
Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?
Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?
If yes, then we’d love to hear from you.
Area of Business
Operations
Location or Function
Wales
Full time/Part time
Part time
Hours per week
30
Work schedule
This role involves shifts on a rota basis Monday to Friday between 8am and 8pm and 1 in 4 Saturdays with a day in lieu.
Basic Salary
£21,398.40 per annum (£26,748.00 FTE per annum)
Contract type
Permanent
DBS required?
Enhanced
Police vetting required?
Yes
Closing Date
05/06/2026
Ref No
6716
What we offer
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
- Flexible working options including hybrid working
- 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
- An extra day off for your birthday & options to buy or sell annual leave
- Pension with 5% employer contribution
- Enhanced sick pay allowances, maternity & paternity payments
- High Street, retail, holiday, gym, entertainment & leisure discounts
- Access to our financial wellbeing hub & salary deducted finance
- Employee assistance programme & wellbeing support
- Access to EDI networks and colleague cafes
- Cycle to work scheme & season ticket loans
- Ongoing training & support with opportunities for career development & progression
About the role
This role is based in the Victim Help Centre, in St Asaph, North Wales and working in liaison with North Wales Police and other relevant agencies. As a Triage & Early Intervention Officer you will:
- contact Victims by telephone to undertake a comprehensive needs assessment and commission a range of services to support identified needs as appropriate.
- refer victims to partner agencies and contact approved suppliers to deliver services to victims.
- make direct referrals to appropriate colleagues and allocate Victim Support workers for further support.
- identify and manage the victims immediate service needs and contribute towards risk assessment processes whilst following agreed safe contact processes and securely recording contacts.
- build trust and confidence with victims who will be vulnerable and have complex needs.
Level 4 Welsh Language skills and the ability to communicate fluently through the medium of Welsh is desirable for this role.
Please see attached Job Description and Person Specification for further details.
About Us
How to apply