Job Introduction
Treatment Team Leader
Permanent
Full time – 35 hours per week
Location: London. Home working with expectation to travel within the region as per requirement of the role. Salary: £38,486
Closing date for applications: Sunday 19th of August (23:59)
Due to the anticipated volume of applications, we reserve the right to conduct pre-assessment screening calls between 24th and 26th August. Interviews will be held in person at GamCare’s Head Office from week commencing 1st September 2026.
About Us
Founded in 1997, GamCare is the leading provider of information, advice and support for anyone affected by gambling harms. We operate the National Gambling Helpline, provide treatment, raise awareness and encourage safer gambling practice across the gambling industry.
The Role
This is an exciting opportunity to join GamCare as a Treatment Team Leader, providing day-to-day clinical and operational leadership across a defined treatment service footprint. Working as part of the Treatment leadership team, you will help ensure services are safe, effective, accessible and responsive for people experiencing gambling-related harms.
Reporting to a Service Manager, you will lead and support Gambling Support Practitioners to deliver GamCare’s Model of Care across assessment, intervention, step-up and step-down pathways, discharge and aftercare. You will oversee demand, capacity and performance, promote safeguarding and governance, and work with internal teams and external partners to support coordinated, person-centred pathways of care.
About you
We are looking for an experienced leader from health, social care, addiction, mental health, criminal justice or a related support service who is committed to high-quality, evidence-based and trauma-informed support for people affected by gambling harms.
You will bring:
- Experience leading, supervising or managing teams within health, social care or psychosocial support services.
- Knowledge of structured interventions, case management, safeguarding, risk and governance.
- Confidence supporting vulnerable or high-risk groups, including people affected by addiction, mental health challenges or criminal justice involvement.
- Ability to use CRM systems, digital tools and performance data to support decisions and service improvement.
- Excellent communication and relationship-building skills, with knowledge of gambling harms advantageous.
Key Responsibilities
- Lead day-to-day treatment service delivery, ensuring support is safe, timely, effective and person-centred.
- Oversee demand, capacity, waiting times, performance and operational pressures, escalating issues where required.
- Lead, supervise and develop Gambling Support Practitioners, supporting induction, wellbeing, performance and team culture.
- Provide practice oversight, case management support, safeguarding leadership and quality assurance activity.
- Use data, audits, learning and partnership working to strengthen pathways, reporting and continuous improvement.
Benefits You Can Enjoy
- 33 days basic annual leave entitlement per annum (pro-rated for part-time colleagues) including bank holidays which increases with service.
- A generous Pension Scheme - we contribute 6% and you contribute 2%.
- Discretionary company sick pay after 6 months’ service.
- Employee Assistance Programme – 24-hour support
- Premium access to the CALM app for you and up to 5 dependents
This post requires an Enhanced DBS check.
GamCare are committed to offering the best support to people affected by gambling harms, as such we welcome applications from candidates with lived experience.
GamCare is an equal opportunities employer and doesn’t discriminate based on race, religion, gender, age, sexuality, gender identification, or physical ability. We are only able to facilitate visa sponsorship in very limited circumstances, so candidates outside of the UK or who don’t have the right to work in the UK need not apply.
For further information or reasonable adjustments at any stage of the recruitment process, please contact recruitment@gamcare.org.uk.