Treatment Service Manager
Job Introduction
Treatment Service Manager
Permanent
Full time – 35 hours per week
Location: South (Greater London / South East). Home working with expectation to travel to the London office up to once a month and within England as per requirements of the service.
Salary: £42,450 Nationwide / £46,185 London and counties
Closing date for applications: Wednesday 22nd of July (23:59)
Interviews will be up to a 2-part process, held in person, from the 27th of July 2026 - details to be confirmed with candidates
About Us
Founded in 1997, GamCare is the leading provider of information, advice and support for anyone affected by gambling harms. We operate the National Gambling Helpline, provide treatment for anyone who is harmed by gambling, create awareness about safer gambling and treatment, and encourage an effective approach to safer gambling within the gambling industry.
The Role
This is an exciting opportunity to join GamCare at a time of continued growth and system change in gambling treatment services.
We are recruiting a Treatment Service Manager to provide strategic and operational leadership across a defined service footprint. The role is responsible for delivering safe, effective and high-quality treatment services within a complex external funding and partnership environment, ensuring performance, quality and contractual outcomes are consistently achieved.
As a Service Manager, you will lead Team Leaders and multidisciplinary teams to deliver structured treatment pathways, including assessment, allocation, intervention and aftercare. You will ensure services are consistently delivered in line with GamCare’s treatment model, governance frameworks and organisational priorities.
You will work across internal directorates and external systems, collaborating with partners, stakeholders and commissioners to strengthen service integration, improve outcomes and build confidence in gambling treatment services.
The role requires strong leadership, strategic thinking and the ability to operate effectively in complex and evolving systems, using data, insight and lived experience to drive continuous improvement and shape service development.
About you
We’re looking for an experienced Service Manager with a strong background in health, social care or VCSE services. You will bring:
- Demonstrable experience managing complex services and multidisciplinary teams
- Strong leadership and people management skills, with the ability to support and develop managers
- Experience of working in commissioned services, including performance management and reporting, and stakeholder management
- A sound understanding of safeguarding, governance and quality standards
- Confidence in using data, performance information and insight to inform decision-making and drive improvement
You will be an excellent communicator and relationship-builder, able to influence across systems and work effectively with stakeholders where awareness or engagement with gambling treatment services may vary.
Experience in gambling harms, addiction, mental health or related services is desirable, alongside experience of service improvement, transformation or partnership working
Key Responsibilities
Service Leadership and Delivery
- Lead the delivery of high-quality gambling treatment services across the service footprint
- Ensure consistent implementation of the treatment model and service pathways
- Maintain continuity of service delivery aligned to organisational priorities
Quality, Safeguarding and Governance
- Act as escalation point for safeguarding and clinical risk
- Ensure compliance with governance frameworks and organisational standards
- Lead service improvement through learning from audits, incidents and feedback
Performance, Data and Insight
- Manage service performance across activity, outcomes and KPIs
- Use data to oversee demand, capacity and service effectiveness
- Provide reporting and insight to senior management and stakeholders
Workforce Leadership and Development
- Lead and support Team Leaders and wider workforce
- Ensure safe caseloads, supervision and workforce development
- Work across functions to align delivery, HR, finance and quality priorities
Partnerships and System Working
- Build relationships with statutory, VCSE and health partners
- Ensure clear referral pathways and effective multi-agency working
- Represent the service in external partnerships and forums
Service Improvement and Financial Management
- Lead continuous improvement using data, feedback and lived experience
- Manage operational budgets and ensure effective use of resources
- Support service planning, sustainability and risk management
Benefits You Can Enjoy
- 33 days basic annual leave entitlement per annum including bank holidays which increases with service
- A generous Pension Scheme - we contribute 6% and you contribute 2%.
- Discretionary company sick pay from day one of service.
- Employee Assistance Programme – 24-hour support
- Cycle to Work Scheme
- We also have a vibrant and diverse event calendar full of monthly initiatives and webinars to support the ongoing physical and mental wellbeing of our people.
This post requires a DBS check.
GamCare are committed to offering the best support to people affected by gambling harms, as such we welcome applications from candidates with lived experience.
GamCare is an equal opportunities employer and doesn’t discriminate based on race, religion, gender, age, sexuality, gender identification, or physical ability. We are only able to facilitate visa sponsorship in very limited circumstances, so candidates outside of the UK or who don’t have the right to work in the UK need not apply.
To apply, please complete the following application form and Equal Opportunities Monitoring Survey and send to recruitment@gamcare.org.uk
For any further information on the role or if you require any reasonable adjustments at any stage of the application or recruitment process, please contact recruitment@gamcare.org.uk and the team will be happy to help.
To support internal development, applications will initially be considered from internal candidates. We may therefore close this vacancy early or prioritise internal applicants where suitable candidates are identified