Listed today
| ROLE OVERVIEW | ||
| Title: | Theatre Manager | |
| Department: | Operations | |
| Reporting to: | Head of Operations Destination Venues | |
| Hours: | 37.5 hours per week | |
| Direct Reports: Job summary: | Team Leader, Creative Programmer To be responsible for the safe, accessible, quality and audience focused operational management -of The Albany Theatre. | |
| The Theatre Manager will be responsible for statutory compliance, building operations, audience experience and the operational management and delivery of performances, events and hires. | ||
| The role will be responsible for the line management of the Team Leader and Creative Programmer, ensuring cohesive programming, operational coordination, stafing and | ||
| volunteer management and audience experiences. | ||
| Responsibilities: | Operational Leadership ● are safe, clean, operational and presented to the highest standard. backstage, technical and public areas to ensure smooth delivery of all performances, events and activities. | Lead the day-to-day operational management of the theatre, ensuring all areas Have operational oversight of all areas of the theatre including front of house, Ensure operational teams including volunteers are confident, supported and |
| trained to deliver excellent service. Compliance, Health & Safety & Risk Management fire safety, licensing, safeguarding and GDPR. | Ensure compliance with statutory and regulatory requirements including H&S, | |
| health and safety policy and guidance. | Be responsible for the operational management and implementation of ATT's Ensure all staff and contractors follow venue policies and procedures. | |
| Venue & Building Management | ||
| ● | Work collaboratively with the Head of Facilities Management to ensure the building remains compliant with all statutory regulations. | |
| Oversee routine upkeep, cleaning, technical maintenance and presentation of | ||
| the building. Liaise with contractors, suppliers and external partners regarding maintenance, | ||
| repairs and facility improvements. Act as a key holder, responding to alarms or urgent building issues as and when | ||
| required. | ||
| Audience Experience | ||
| Promote, advocate and deliver a quality audience experience | ||
| • Monitor customer feedback and use insights to drive operational improvements. | ||
| Respond to customer queries, incidents and complaints professionally | ||
| Coordination with the Creative Programmer | ||
| operational capability. | Ensure programmes and activities are deliverable, resourced and aligned with | |
| 0 as needed. | Support planning cycles, exhibitions, studio activity and Creative Programming | |
| Coordination with Marketing and Technical Managers | ||
| Responsible for the proactive promotion, marketing and subsequent sales of | ||
| commercial and community hire spaces including corporate opportunities. | ||
| Manage schedules to balance artistic, community and commercial activity. | ||
| Ensure bookings comply with safeguarding, licensing, H&S and insurance | ||
| requirements. | ||
| Governance, Reporting & Business Support ● | ||
| In collaboration with the Artistic Director, be responsible for the preparation of the annual business plan of the theatre | ||
| Produce operational reports, KPls and compliance documentation for the Albany | ||
| Theatre Trust Board. | ||
| Confident user of multiple organisational systems, with experience navigating booking systems, HR platforms, and financial systems to support eficient Systems Knowledge: day-to-day operations. Keeping up to date with industry guideless and developments, working practices, and evolving regulatory or legislative requirements. | ||
Albany Road, Coventry CV5 6JQ 02476 016222
Registered Charity No. 1151595
Company No. 7929154
Essential Personal Attributes
Confident, enthusiastic and positive leadership style
Highly organised and self‑motivated
Calm under pressure and solutions‑focused
Professional and audience‑centred
Essential Knowledge & Experience
Experience in venue, building or ideally theatre operations
Understanding of FOH, technical (backstage) and events operations
Strong working knowledge of compliance and H&S
Experience delivering operational improvements and supporting business planning
Essential Skills
Excellent communication and people skills
Strong organisational and planning ability
Sound decision‑making under pressure
Strong customer service and problem‑solving capability
Ability to manage multiple priorities effectively