The Yard Cafe Assistant

• Job Type: Part Time
• Job Location: Carsegate Road, Inverness
• Reporting to: Cafe Team
• Department: Operations
• Closing Date: 07/08/2026

The post-holder will work closely with and report to the Cafe Team across the range of activities covered by the post.

The post-holder will be required to develop effective and positive working relationships with all New Start Highland departments, colleagues and The Yard Cafe customers.

• To assist in ensuring that in all aspects of work, New Start Highland’s values, policies and procedures are adhered to in a consistent manner.
• To liaise with staff, volunteers, service users and the general public in a courteous manner that promotes a positive image and upholds the company reputation.
• To always maintain safe systems of work ensuring quality of service and all relevant Health and Safety and hygiene regulations are consistently delivered.
• To communicate clearly and effectively with other members of the team and the general public.

• Deliver front-of-house duties including customer service, till operation, order taking, barista skills, table service, and hygiene protocols.
• Support with kitchen porter duties and all cleaning aspects of the role.
• Ensure a warm, inclusive, and welcoming café environment for customers and trainees.
• Maintain daily front-of-house operations including cleanliness, customer flow, and service quality.
• Work collaboratively with kitchen and support staff to create a seamless training and customer experience.
• Any other duties appropriate to post

The post is mainly working during our peak café opening hours, 11am to 2.00pm, however hours will be worked flexibly to cover our café opening hours, which will be 7.30am to 4pm (Mon to Fri); 10am to 4pm (Sat & Sun).

There are 32 days annual leave per year inclusive of public holidays rising to 35 days after five years’ service. There will be an opportunity to participate in a contributory pension scheme.

• Strong interpersonal and communication skills.

• Passionate about youth development, inclusion, and social impact.

• Knowledge of customer service standards and health & hygiene regulations

• Relevant qualifications in hospitality, customer service, or training

• Positive, patient, and adaptable, with good organisational skills.
• Ability to maintain good humour and remain focused under pressure.
• Smart and presentable appearance.
• Team mind set.
• Good time keeping.
• Accountable and responsible.
• Initiative and common sense.

• Ability to relate to people and form and develop constructive relationships at all levels.
• Solution Focused.