• Job Type:
• Job Location: Inverness
• Reporting to: Foodbank Manager
• Department: Operations
• Closing Date: 30.01.2026

• Job Type:
• Job Location: Inverness
• Reporting to: Foodbank Manager
• Department: Operations
• Closing Date: 30/01/2026

The post-holder will work closely with and report to the Foodbank Manager across the range of activities covered by the post.

• Ensure that all warehouse paperwork is stored securely and passed on regularly to the rest of the team
• Be familiar with the on-line data collection and reporting systems, monitoring key data indicators (particularly regarding stock levels).

• Provide the Foodbank Manager with regular reports on stock levels and items needed
• Bring to the attention of the Foodbank Manager any concerns regarding the day-to-day operation of the Foodbank warehouse
• Co-ordinate an annual stock take (if possible) and reconciliation to verify the accuracy of data records.
• Co-ordinate and/or liaise with the regular volunteer teams at the foodbank warehouse.
• Ensure that volunteers are trained to undertake responsibilities within the warehouse and to meet the relevant legal requirements. This could include basic food hygiene, first aid, evacuation procedures, manual handling and lifting, health & safety and fire procedures.
• Take responsibility for the building, its contents, and security of the warehouse
• Co-ordinate the day-to-day running of the warehouse including sorting, packing, stock rotation, monitoring stock requirements, issuing stock, maintaining accurate records and disposal of unsuitable items
• Creating emergency food boxes for delivery to Foodbank Centres for distribution
• Co-ordinate the delivery/collection of food donated by the community.

• Work with the Foodbank Manager to organise Supermarket Collections.
• Assist when required at special food collections
• Assist the Foodbank Manager in the development and delivery of new More Than Food programme initiatives
• Assist Foodbank Manager with the delivery of specific established More Than Food programmes as and when developed, such as Household Boxes etc.

• Stock control experience
• Experienced in maintaining hygiene standards in handling food and storing products
• Ability to work independently and part of a team
• Health and safety awareness
• Adequate numeracy skills

• Full, clean driving license

• Job Type: Full Time
• Job Location: Inverness
• Reporting to: Deputy Chief Executive
• Department: Human Resources
• Closing Date: 30/01/2026

The post-holder will work closely with and report to the Deputy Chief Executive across the range of activities covered by the post.

• Link effectively with external organisations, agencies, and community groups to promote the opportunities available in volunteering and employability with NSH.
• Will liaise with potential employers to ensure people taking part in the employability programme have the right skills and experience required for potential future employment.
• Develop effective and positive working relationships with all teams who offer opportunities for New Start Highland.

Work with the Marketing team to identify what makes us unique and to align with the NSH brand.

• Developing and maintaining a portfolio of volunteering opportunities across NSH
• Engaging with the community, promoting NSH as an exciting volunteering destination
• Recruiting volunteers, matching their interests and motivations with NSH opportunities
• Monitoring the retention of volunteers and collating feedback about their experience with NSH
• Lead person for the function – volunteers and employability trainees

• Undertake local research to identify and build relationships with agencies and organisations who work with people who will benefit from employability training.
• Support people with identified barriers to employment to engage with New Start Highland’s employability programme.
• To attend local groups and events to promote our employability programme and volunteering.
• To facilitate site visits from partner agencies, community groups, participants and stakeholders.
• To lead on the recruitment of employability trainees, and through thorough assessment help identify potential barriers they face to achieving this for future employment.
• To identify opportunities within the organisation and then assist with recruitment, placement retention and support of participants and volunteers to benefit from these opportunities.
• Recruit, collate, engage, and evaluate with NSH volunteers throughout their volunteering journey with us.

• Job Type: Part Time
• Job Location: Inverness
• Reporting to: Chief Executive
• Department: Operations
• Closing Date: 30/01/2026

The post-holder will work closely with and report to the Chief Executive across the range of activities covered by the post.

• To assist in ensuring that in all aspects of work, New Start Highland’s values, policies and procedures are adhered to in a consistent manner
• To maintain confidentiality
• To liaise with staff, volunteers, service users and the general public in a courteous manner that promotes a positive image and upholds the company reputation
• To support the Leadership Team to maintain safe systems of work ensuring quality of service and all relevant Health and Safety regulations are consistently delivered
• To communicate clearly and effectively with other members of the team and the general public

• Office Management Provide and develop accurate reports required for the NSH Leadership Team, and partner as required with departments at NSH to ensure data is accurate and timely
• Responsible for NSH main reception, working with volunteers to manage this service.
• Manage and develop the conference room bookings at New Start Highland linking with The Yard Café for catering
• Supervise contracts and providers for services such as consumables, minor office renovations and cleaning, including office equipment such as photocopiers, franking machine, etc.
• Lead in the procurement and ordering of office equipment and stationery, and consumables in the most cost-effective manner
• Track staff issues and requests about the building, office facilities, fixtures and fittings, and ensure they are responded to in a timely manner.
• Group Infrastructure In partnership with the NSH leadership team lead on communications with the outsourced IT provider for company IT requests, mobile phones, etc.
• Act as the point of contact for broadband and WIFI procurement, fixed asset registers, and other infrastructure required, and for company building services and suppliers.
• Partner with the Marketing team to manage internal digital platforms.
• Compliance & Security Coordinate and ensure all managers comply with H&S procedures, mandatory training, fire evacuation plans, fire alarm testing, fire extinguishers
• Oversee H&S responsibilities with the office premises (Carsegate)
• Risk assessments, health & safety checks, fire evacuation plans, fire alarm testing, fire extinguishers etc.
• Informing appropriate facility management works are carried out as required
• Ensure compliance with documentation/records required for auditors of NSH

• Job Type: Part Time
• Job Location: Inverness
• Reporting to: Café Manager & Café Supervisor
• Department: Operations
• Closing Date: 30/01/2026

We are seeking a Café Assistant to support the delivery of high-quality customer service, barista skills and front-of-house operations. You will also play a role in supporting young people, many of whom face barriers to employment, to gain confidence, accredited qualifications and real-world experience, to help them build independent, sustainable futures, whilst also successfully running a community café that generates sustainable income and growth.

The post-holder will work closely with and report to the Café Manager & Café Supervisor across the range of activities covered by the post.

• To assist in ensuring that in all aspects of work, New Start Highland’s values, policies and procedures are adhered to in a consistent manner.
• To maintain confidentiality.
• To liaise with staff, volunteers, service users and the general public in a courteous manner that promotes a positive image and upholds the company reputation.
• To always maintain safe systems of work ensuring quality of service and all relevant Health and Safety and hygiene regulations are consistently delivered.
• To communicate clearly and effectively with other members of the team and the general public.

• • Deliver front-of-house duties including customer service, till operation, order taking, barista skills, table service and hygiene protocols.
• Work alongside young trainees during café shifts, providing daily support and encouragement.
• Ensure a warm, inclusive, and welcoming café environment for customers and trainees.
• Maintain daily front-of-house operations including cleanliness, customer flow, and service quality.
• Work collaboratively with kitchen and support staff to create a seamless training and customer experience.
• Any other duties appropriate to post

There are 32 days annual leave per year inclusive of public holidays rising to 35 days after five years’ service. There will be an opportunity to participate in a contributory pension scheme.

• Knowledge of customer service standards and health & hygiene regulations

• Relevant qualifications in hospitality, customer service, or training

• Strong interpersonal and communication skills.

• Passionate about youth development, inclusion, and social impact.

• Experience in a front-of-house or customer-facing hospitality role.

• Previous experience of maintaining accurate records / documentation.

• Positive, patient, and adaptable, with good organisational skills.
• Ability to maintain good humour and remain focused under pressure.
• Smart and presentable appearance.
• Team mind set.
• Good time keeping.
• Accountable and responsible.
• Initiative and common sense.

• Ability to relate to people and form and develop constructive relationships at all levels.
• Solution Focused.

• Job Type: Part Time
• Job Location: Inverness
• Reporting to: Removals Manager
• Department: Operations
• Closing Date: 30/01/2026

The post-holder will work closely with and report to the Removals Manager across the range of activities covered by the post.

The post-holder will be required to develop effective and positive working relationships with all New Start Highland departments, colleagues and customers.

• To deliver a high quality, professional service to meet departmental KPIs and New Start Highland quality standards.
• To deliver an excellent customer experience.
• To perform all duties of the post in a professional manner in line with New Start Highland culture and core values.

• To assist in ensuring that in all aspects of work, New Start Highland's values, policies and procedures are adhered to in a consistent manner
• To maintain confidentiality
• To liaise with staff, volunteers, service users and the general public in a courteous manner that promotes a positive image and upholds the company reputation
• To maintain safe systems of work at all times ensuring quality of service and all relevant Health & Safety and driving regulations are consistently delivered
• To communicate clearly and effectively with other members of the team and the general public

• To drive company vehicles up to and including 7.5 tonnes safely and efficiently
• To complete lifting and handling of a wide range of household and commercial items, whilst delivering excellent customer experience
• To ensure careful handling and efficient packing of all goods and furnishings.
• To assist in ensuring that all relevant records are accurately maintained and are available for inspection as required.
• To assist with the general maintenance of the vehicles.
• Any other duties appropriate to post.

• Understanding/awareness of good health and safety practices in a warehouse/driving context
• Current, clean driving licence with authorisation to drive vehicles up to 7.5 tonnes. Current digital tacograph card. Driver CPC qualified.

• Basic literacy and numeracy
• FLT qualification, good awareness of Scottish geography

• Previous experience of maintaining accurate records/documentation

• Previous experience in a similar environment

• Exceptional ability to relate to people and form and develop constructive relationships at all levels.
• Ability to maintain good humour and remain focussed under pressure
• Solution focussed
• Smart and presentable appearance
• Team mind set
• Good time keeping
• Accountable and responsible
• Initiative and common sense

• This is a physically demanding role which necessitates the requirements to routinely lift and handle heavy items of furniture and equipment. In many domestic and commercial removals, heavy items will require to be moved up and down flights of stairs. A good state of physical health is therefore essential.
• This post is subject to Enhanced Disclosure 'clearance' and Police Scotland checks.