Business Support Officer

• Job Type: Part Time
• Job Location: Inverness
• Reporting to: Chief Executive
• Department: Operations
• Closing Date: 30/01/2026

The post-holder will work closely with and report to the Chief Executive across the range of activities covered by the post.

• To assist in ensuring that in all aspects of work, New Start Highland’s values, policies and procedures are adhered to in a consistent manner
• To maintain confidentiality
• To liaise with staff, volunteers, service users and the general public in a courteous manner that promotes a positive image and upholds the company reputation
• To support the Leadership Team to maintain safe systems of work ensuring quality of service and all relevant Health and Safety regulations are consistently delivered
• To communicate clearly and effectively with other members of the team and the general public

• Office Management Provide and develop accurate reports required for the NSH Leadership Team, and partner as required with departments at NSH to ensure data is accurate and timely
• Responsible for NSH main reception, working with volunteers to manage this service.
• Manage and develop the conference room bookings at New Start Highland linking with The Yard Café for catering
• Supervise contracts and providers for services such as consumables, minor office renovations and cleaning, including office equipment such as photocopiers, franking machine, etc.
• Lead in the procurement and ordering of office equipment and stationery, and consumables in the most cost-effective manner
• Track staff issues and requests about the building, office facilities, fixtures and fittings, and ensure they are responded to in a timely manner.
• Group Infrastructure In partnership with the NSH leadership team lead on communications with the outsourced IT provider for company IT requests, mobile phones, etc.
• Act as the point of contact for broadband and WIFI procurement, fixed asset registers, and other infrastructure required, and for company building services and suppliers.
• Partner with the Marketing team to manage internal digital platforms.
• Compliance & Security Coordinate and ensure all managers comply with H&S procedures, mandatory training, fire evacuation plans, fire alarm testing, fire extinguishers
• Oversee H&S responsibilities with the office premises (Carsegate)
• Risk assessments, health & safety checks, fire evacuation plans, fire alarm testing, fire extinguishers etc.
• Informing appropriate facility management works are carried out as required
• Ensure compliance with documentation/records required for auditors of NSH