Tenancy Support Worker (Internal Applicants Only)

Domestic Abuse Project - Rotherham, South Yorkshire

Department

Domestic Abuse Project

Employment Type

Full-Time, Permanent

Minimum Experience

Experienced

Compensation

£26,490.00

Domestic Abuse Tenancy Support Worker - INTERNAL APPLICANTS ONLY

Main Purpose: To work with Target Housing Clients to give support with sign up’s, benefits and rents.

Specific Tasks:

Assist clients when moving in, or out of Target accommodation.

Assess their financial circumstances. Assisting clients to maximize their income and to manage their personal budgets

Act as clients’ Tenancy Support worker offering advice and support

Support clients to understand their rights and responsibilities under their occupancy agreements

Monitor clients’ handling of Target Housing property and consumption of gas & electricity

Monitor clients’ compliance with their occupancy agreements and act to resolve non-compliance issues, informing line manager of serious breaches

Monitor occupancy to ensure that properties have not been abandoned or damaged and take prompt action when it happens to avoid unnecessary costs to Target Housing
Help clients with budgeting. Negotiate with other bodies on behalf of the client on the repayment of arrears such as rent owed to the Local Authority Housing Department
Liaise with appropriate referral bodies to ensure that all are aware of relevant information. Working closely with other support agencies

Attend properties as and when required
Keep all records in order that the value of the tenant support service can be audited and comply with confidentiality policy

Provide cover for absent colleagues as directed

General Tasks:

Attend and participate in training sessions or activities as required

Participate in team meetings and supervision as required

Perform other such duties as may be required to further aims of Target Housing within the Health and Safety requirements

Adhere to all of Target Housing’s policies and procedures in particular our Equal Opportunities, Confidentiality and Health and Safety policies

Carry out other such duties as directed by senior managers as appropriate to the aims of Target Housing

Person Specifications

Experience of providing a service to vulnerable groups

Experience of delivering supported housing services

Experience of delivering services to clients’ housing and accommodation

In-depth and up to date knowledge of Welfare Benefits System

Competencies:

Customer Focus - Critical

Integrity - Critical

Team Working - Critical

Confidence & Judgment - Very Important

Communication and Influence - Very Important

Planning & Organising - Important

Technical - Important

Location

Rotherham, South Yorkshire