Careers
Technology Support Specialist
Cape Town, ZA
Who We Are
CV (Christian Vision) is a global organisation that exists to introduce people to Jesus and encourage them to become his true followers. Evangelism is at the heart of all we do at CV, bringing the gospel to people around the world in both physical and digital realms.
If you are passionate about sharing the gospel and motivated by a desire to create meaningful change at scale, CV offers a unique mission-driven opportunity to join a team harnessing innovation and navigating new frontiers within evangelism.
About the Technology Function
The Technology function is a strategic enabler of our global mission, building and stewarding digital capabilities that allow us to reach people with the Gospel wherever they are. Operating across infrastructure, applications, support, data, engineering, research, and cybersecurity, the team delivers secure, scalable, and integrated systems that empower staff, enable digital ministry initiatives, and fuel innovation. We partner closely across CV to co-create tools and platforms that are contextually relevant, high-impact, and future-ready. With a posture of curiosity, adaptability, and creative problem-solving, the function is intentionally forward-leaning, testing boundaries, exploring new possibilities, and continuously evolving how technology serves our mission in a changing world.
Job Overview
We are seeking a skilled, creative, and strategic Technology Support Specialist who shares our passion for evangelism and wants to join our dynamic team in Cape Town, South Africa. This role is responsible for providing frontline technology support to CV staff within a global “follow-the-sun” model, managing device provisioning, resolving day-to-day IT issues, and collaborating with teams to ensure secure, scalable, and integrated digital operations that empower CV’s global impact.
Specific Responsibilities
- Serve as the first point of contact for staff requiring technical support for hardware, software, accounts, and connectivity.
- Provision, configure, maintain, and retire laptops, peripherals and local AV equipment according to CV’s lifecycle management standards and practices.
- Provide hands-on, local support for conference rooms, printers, and network infrastructure, in collaboration with the Infrastructure Team.
- Maintain and resolve tickets through the global Helpdesk system, triaging, escalating level 2 Issues to other tech teams, and following consistent resolution workflows.
- Act as a local champion for secure digital practices, supporting MFA, account hygiene, and training efforts in partnership with Cybersecurity and Technology Enablement roles.
- Collect and relay user feedback, recurring issues, and local technology needs to inform technology and process improvements.
- Support onboarding and offboarding workflows, ensuring timely provisioning and compliance with access control standards.
- Maintain local technology inventory and coordinate repairs, replacements, and warranty servicing.
- Collaborate within a global organisation across time zones, including occasional out-of-hours availability where required.
General Responsibilities
Fulfil all duties outlined above for this specific role, and as directed below for all team members within CV. This includes, but is not limited to:
Actively pursue personal, professional, and spiritual growth.
Contribute positively to our team culture by upholding CV’s values in attitude and action.
Comply with all CV policies, procedures, and regulatory requirements.
Maintain confidentiality and demonstrate integrity in all matters.
Engage fully in staff and team meetings, collaboration, and communication.
Commit to continuous learning and development as needed for the role.
Foster respectful, clear, and constructive communication across all interactions.
A practising Christian in full agreement with the CV Statement of Faith.
Actively involved in a local church or Christian faith community.
Committed to living according to biblical values.
Skills, Experience and Education
- Minimum 1-2 years experience providing frontline support for hardware, software, accounts, and devices in a distributed or multi-site environment is required.
- High school diploma or equivalent required; a tertiary qualification in Information Technology or a related field is desirable.
- Working knowledge of networking, AV, and conferencing systems (e.g. Microsoft Teams, meeting room tech) is required.
- Ability to manage and prioritise tasks independently while collaborating within a global team is required.
- Strong interpersonal and problem-solving skills, with a user-focused mindset, are required.
- Familiarity with ITIL concepts (incident handling, service requests, knowledge base use) is desirable.
- Proficiency with Helpdesk/ticketing systems (e.g. Jira Service Desk, Freshdesk, Zendesk) is advantageous.