We’re looking for an inspiring, people-focused Team Leader to join our Team and help shape a service that delivers real impact.

If you’re passionate about leading people, improving services, and making a meaningful difference in your community, this is an exciting opportunity to take the next step in your career.

About the Role

As Team Leader, you’ll play a key role in ensuring our advice services are responsive, effective, and delivered to the highest standards. You’ll lead and support a dedicated team, helping them succeed while ensuring excellent outcomes for clients.

This is a varied and rewarding role, combining leadership, coaching, performance management, compliance, and service improvement, all within a flexible and accessible seven-day service

What you'll be doing  

You’ll lead and support a dedicated team, helping them succeed while ensuring excellent outcomes for clients, delivering services across seven days, including late opening hours.

You’ll build a positive team culture where people can develop and grow. You’ll build a strong and supportive working environment, driving performance and building collaborative working practices across the wider services within the charity.

What We’re Looking For

• Experience managing staff and/or volunteers
• Strong coaching and performance management skills
• Ability to give constructive feedback with confidence and empathy
• Experience analysing data and producing reports
• Ability to work effectively within hybrid teams

What you need to know

• Full time hours,
• Start date 29th June 2026
• Safe Haven operates between 3pm-11pm Monday - Sunday

Why choose to work for us?

We're looking for a talented people to help us achieve our vision of a fair society for all, with lives well-lived. We're committed to putting clients' needs first through our core values and culture by standing up against injustices, driving innovation and change, and taking ownership of actions, all aimed at creating a tangible and positive impact on people's lives.

Being your whole self in the workplace 

Learning and Development - through our Brilliance programme you will access training, workshops and coaching to develop your skills and knowledge both within and beyond your job role, so you can be your best self at work and in all aspects of your life.

The important stuff 

• As a forward-thinking organisation our colleagues enjoy the benefits of the 4-day week initiative*. Subject to successfully completing probation. We are looking at new ways of working to deliver a positive impact on our clients and colleagues. Our teams are motivated to maintain productivity measures and are enjoying the extra flexibility.
• 22 days plus bank holidays, rising after 2 years’ service *pro rated
• Health & well-being of our colleagues is our priority. We have achieved Gold status ‘Better Health at Work Award’.
• You can join to our Employee Assistance scheme giving you access to free Health advice, counselling services and legal guidance.
• We are officially a Great Place to Work!

If you’re ready to lead with purpose and help shape high-quality community advice services, we’d love to hear from you.

Apply today and help us make a difference where it matters most.