Job Reference:
1778
Location:
Greater Manchester
Hours of Work:
30 hours per week (part-time)
Salary:
£28,884 - £31,698 FTE per annum (pro rata for part-time hours)
Contract Type:
Permanent
Closing Date:
13 May 2026
ID: 1778 Team Leader
Service: Bolton Listening Lounge
Salary: £28,884 - £31,698 FTE per annum (£23,419.46 - £25,701.08 pro rata per annum)
Location: Bolton, BL1
This post is office-based, working evenings from 2pm to 10pm. It includes 3 weekend evenings on a four-week rolling Rota (One full weekend, a Saturday or Sunday evening and two weekends off). Our office space is accessible by wheelchairs.
Hours: Part-time (30 hours per week)
We offer flexible working arrangements - please see below for more details.
Contract: Permanent
Family Action & the Role’s Impact:
At Family Action we support people through change, challenge or crisis. It’s what we’ve done for over 150 years. We protect children, support young people and adults and offer direct, practical help to families and communities.
We see first-hand the power of family to shape lives, for better or worse, so we speak up for the importance of family in national and local policymaking, amplify family voices and represent the changing needs of families in the UK today.
Working in partnership with Greater Manchester Mental Health Foundation Trust and MhIST (Mental Health Support Team), the Bolton Listening Lounge is a collaborative approach to providing mental health and wellbeing support from late afternoon into the evening. It provides a safe space for people who are experiencing mental distress or who feel that they are going through a personal crisis. Our service staff will offer low level calming interventions and one to one support to identify the cause of the emotional distress and to put in place a plan including signposting and referring on to other organisations and services.
This is an exciting opportunity to lead a team of Support, Time and Recovery (STR) workers in the delivery of person-centred, compassionate and focused support in a non-clinical setting.
Main Responsibilities:
You will provide leadership, guidance and line management to a small team of Support, Time and Recovery (STR) workers to support the delivery of a safe, effective and appropriate service
You will work alongside the Service Manager to embed a one-team approach
You will work holistically with individuals to plan and support them to achieve the goals and outcomes that are important to them.
You will contribute to the ongoing development of team by sharing learning, role modelling practice, listening and responding to feedback from people who use the service, and contributing thoughts and ideas to team discussion.
Main Requirements (for details check the job description and person specification):
• Qualification at level 4 or above in Health, Social Care or Mental Health or demonstrable experience of working in related field and a commitment to continued learning and professional development
• Experience of working in a mental health setting, and understanding of the impact of mental health on daily living
• Experience of supporting staff or volunteers, or taking a lead in a specific service area
• A relational approach to working with people to achieve positive outcomes
• Appointments are subject to Family Action receiving a satisfactory disclosure from the Disclosure and Barring Service – Enhanced Adult Service
Benefits:
- an annual paid leave entitlement that commences at 25 working days, and after a full year of service, rising each April by one day, subject to a maximum of 30 working days plus bank holidays
- up to 6% matched-pension contributions
- enhanced paid sick leave and paid family leave provisions
- eye care and winter flu jabs vouchers
- cycle to work scheme
- investing in your professional development with ongoing quality training and career development opportunities
We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect.
To Apply:
• Click the ‘Apply’ link below and fill out our digital application form
• Closing Date: Wednesday 13th May at 23:59
Interviews are scheduled to take place in Bolton on Monday 25th May 2026
For any queries, or if you would like to discuss any aspect of the selection process or the potential for flexible working, please email: michelle.delrosso@family-action.org.uk
All appointments with Family Action are subject to satisfactory Safer Recruitment checks.
Our commitment to Equality, Diversity & Inclusion:
We are happy to consider any reasonable adjustments that candidates may need during the recruitment process and you will be asked whether you require any adjustments if shortlisted for interview. We also make reasonable adjustments on the job, where required.
We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. Intersectionality is important to us and we welcome applications from ethnically diverse communities, LGBTQIA+ candidates and disabled candidates. We are committed to increasing the representation of these groups at Family Action because we know that greater diversity will lead to even greater results for families and children and we strive for our workforce to be truly representative of the diverse communities we support.
All candidates with a disability are welcome to apply under the Disability Confident Scheme and request priority consideration for an interview, provided they meet the essential criteria for the role.
To help remove financial barriers to working with us, we will reimburse reasonable travel costs if you are invited to attend an interview in person.
*Ordinarily Family Action appoints new starters at the starting point of the salary scale (with subsequent annual pay progression), unless you have experience that would justify appointment further up the salary scale or there are any other exceptional reasons.