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We are looking for a strategic, values‑driven and analytical Systems Improvement & Learning Lead to strengthen the effectiveness, consistency and impact of domestic abuse services across London, ensuring meaningful safeguarding outcomes for victims and survivors.
This role is full‑time and hybrid, with a minimum of one day per week in the office and occasional travel across London to engage with partners and services.
Area of Business
Operations
Location or Function
London
Full time/Part time
Full time
Hours per week
37.5
Work schedule
Monday - Friday, required to work flexibly to meet service delivery needs
Basic Salary
£45,543.52 per annum plus £2,800 London Weighting
Allowances
London Weighting
Contract type
Fixed Term
DBS required?
Enhanced
End date (if fixed term)
31/07/2027
Police vetting required?
No
Closing Date
18/06/2026
Ref No
6705
As a Systems Improvement & Learning Lead, you will be a senior leader within our Pan London Domestic Abuse Service, sitting on the Domestic Abuse Leadership Team and reporting to the Head of Service.
You will lead system improvement, learning and operational excellence across our London services, with a specific focus on MARAC practice and impact, high‑risk harm and homicide prevention, learning from Domestic Abuse Related Death Reviews (DARDRs), and equity, access and cultural competence.
This role combines strategic challenge with operational leadership. It requires credibility with frontline practitioners, confidence with senior leaders, and persistence where systems resist change.
Key Responsibilities:
- Act as a senior point of contact for statutory and voluntary sector partners, providing constructive challenge and system leadership on safeguarding priorities.
- Lead pan‑London continuous improvement activity, using data, frontline insight and review learning to drive consistency, quality and impact across services.
- Use system data, frontline insight and survivor narratives to identify risk, challenge ineffective practice and improve outcomes.
- Act as a credible senior partner to statutory and voluntary agencies, providing constructive challenge on safeguarding effectiveness.
- Analyse MARAC practice across London, identifying variation in thresholds, models, decision‑making and follow‑up, to drive meaningful improvement.
- Ensure MARAC participation is risk‑focused and proportionate, promoting effective multi‑agency safeguarding action beyond formal meetings.
- Provide operational leadership and line management, ensuring high standards of safeguarding, supervision, wellbeing and professional accountability.
- Champion equity, access and culturally competent practice, addressing systemic barriers to safety.
About You:
Ideally, you will be an experienced system leader with a strong operational background in domestic abuse and safeguarding. You will bring credibility, analytical rigour and the confidence to challenge established practice constructively, while maintaining effective partnerships across complex, multi‑agency environments.
You will be motivated by learning, improvement and equity, with a strong commitment to trauma‑informed, culturally competent and survivor‑centred practice.
This is not a coordination, compliance or meeting‑management role — it is a role for someone prepared to lead change where it matters most.
You Will Need:
- Proven leadership and relationship‑management experience, including delivering through multi‑site teams and complex partnerships.
- Strong operational understanding of domestic abuse, safeguarding and homicide‑prevention systems, including MARAC, DARDRs and the role of IDVAs.
- Demonstrable ability to analyse complex qualitative and quantitative data to identify systemic risk, learning and missed prevention opportunities.
- Experience translating learning from serious harm or death reviews into credible, practical service improvement.
- Professional confidence and credibility to challenge entrenched practice while maintaining effective working relationships
- A survivor‑centred, trauma‑informed approach with a strong commitment to equity, access and cultural competence
About Us:
How to apply: