Supporter Care Assistant
Support Your
Midlands Air Ambulance Charity
LOCATION: Office based at Airbase Avenue, Neachley, Shifnal, TF11 8UR
HOURS OF WORK: 37.5 hours per week
SALARY: £24,785.69 per annum
About Midlands Air Ambulance Charity (MAAC)
Midlands Air Ambulance Charity is an independent health care provider and is rated outstanding by the Care Quality Commission (CQC). We are responsible for delivering a pre-hospital emergency helicopter led service across the Midlands Region – we proudly serve the diverse communities of Gloucestershire, Herefordshire, Shropshire, Staffordshire, Worcestershire and the West Midlands.
Midlands Air Ambulance Charity (MAAC) is the largest Air Ambulance Charity in England serving a population of nearly seven million over six counties. We are an established healthcare provider with over three decades of experience. Our core organisational divisions include:
Emergency critical care service – our three airbases play a pivotal role in delivering rapid critical prehospital emergency medical care, by ensuring that residents across the Midlands region have access to a network of air ambulance helicopters within 10 minutes. We provide a pre-hospital helicopter-led service, 24/7 operations, 365 days a year, to residents and visitors across the Midlands region, bringing hospital-level procedures and medicines to the patient at the scene of an accident or incident.
Charitable programme – we raise funds for our lifesaving service and play an active role within the communities of the six counties that we serve. We provide education programmes, volunteering opportunities and social engagement activities to support with community cohesion and wellbeing.
Retail network – we have a growing portfolio of charity shops which contribute towards raising funds for helicopter and critical care car missions. We also support environmental and ethical causes as part of our wider societal role.
Training provider – we deliver community life skill sessions, such as CPR, bleed control and defibrillation usage, alongside CPD accredited courses, ranging from workplace first aid training to specialist pre-hospital clinical training.
The organisation is driven by a longstanding and deep-rooted ‘One Team’ ethos:
Vision - Saving Lives by Saving Time - Today, tomorrow, and in the future.
Mission - To provide patients with outstanding pre-hospital care and life saving intervention through the operation of helicopter-led emergency medical services.
Values - Receptive, Recognition, Relevant, Respectful and Responsible
About the role
The Supporter Care Assistant will play a key role in supporting excellent supporter experiences by ensuring all enquiries, donations, and stewardship activities are assisted promptly and accurately.
You will provide wide-ranging administrative supporter care support, helping to keep our donor systems running smoothly through accurate data entry, processing Gift Aid declarations, managing GDPR-compliant returns, scanning donation paperwork, and supporting seasonal campaigns — particularly during peak periods such as Christmas. You will also be involved with donor stewardship and recognition.
Reporting to the Interim Team Leader, you will ensure excellent support is provided to the Supporter Care Team and other Fundraising Teams as required.
Please refer to the job description and person specification for further information.
How to apply:
Please download the attached application form or send a full up to date CV with covering letter to introduce yourself and highlighting key achievements and experience relevant to the role and send to recruitment@midlandsairambulance.com.
Applications to be received by Friday 15th May 2026.
Please note that Midlands Air Ambulance Charity reserves the right to bring forward the closing date of any of its job vacancies if we receive a suitable number of quality applications from which to make a shortlist. Therefore, we recommend that you apply as soon as possible rather than wait until the published closing date.
Other information
We are committed to safeguarding and promoting the welfare and safety of all our stakeholders and expect all our staff to share this commitment. Post holders will be subject to a satisfactory Disclosure and Barring Service check (DBS).