Supporter Care Advisor

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Closing Date:

28 June 2026

Closing Date:

28 June 2026

• Annually:£24,479 - £25,064 per annum
• Region:North West
• Location:Salford - Quays Reach
• Department:Fundraising Operations
• Vacancy Type:Permanent
• Working hours per week:35
• Closing Date:28 June 2026

Are you looking for a role within an organisation where the work you do makes a real difference to people's lives? If the answer is yes then our Supporter Care team could be for you.

Every childhood is worth fighting for. This is our belief. We all share it. Join us as a Supporter Care Advisor and get more people involved in change that means everything.

To be successful in this role, you will need to have the following:

• Passionate about providing excellent customer service
• The ability to deal appropriately with sensitive and confidential material
• Enthusiastic about building a rapport with external and internal stakeholders
• Possess excellent written and oral communication skills
• Motivated by making a difference
• Able to champion the organisations vision to bring others on-board
• Great organisation and prioritising abilities
• Good IT skills

If you believe you tick all of the above and want to join us in the fight for every childhood please apply now.

This is a real opportunity to make a difference to children's lives, but we also like to reward people by offering a great working environment, being part of a friendly and supportive team, and offering stimulating and challenging work, with plenty of development opportunities. We offer a variety of rewards and benefits including generous annual leave, employee benefits and assistance programme, pension and life assurance schemes.

Join us at this exciting time and you'll become part of an expanding team that cares about the work they do and the people they work with. You'll discover opportunities to grow, along with challenges and a shared purpose that'll bring the best out in you. And you'll get to find your own way to make a difference that means more, and that impacts millions of young lives. We want to ensure roles are accessible and inclusive of everyone, which is why the NSPCC offers a high degree of flexibility around ways of working.

If you are interested in applying for this role, we encourage you to apply early. To help us manage the process we may close the vacancy before the advertised closing date should we receive a strong response to the role.

In keeping with our values and our policies, if any individuals who are regrettably at risk of redundancy apply for a role and meet the minimum essential criteria they will be given priority consideration. We hope that you understand our position on this and that this will not discourage from applying. We cannot predict who, internally, will apply for a role, or whether they will meet the minimum essential criteria. Where no at-risk candidates meet the minimum essential criteria, all applications will be considered as normal.

Supporting Documents

• Policy on storage handling use retention and disposal of DBS PVG and Access NI disclosures (227.92 KB)
• Our Benefits (5.84 MB)
• Recruitment of ex-offenders policy (268.33 KB)
• Safeguarding Statement (455 kB)
• Inclusive Recruitment Practices (943 kB)
• EDI Action Plan (677 kB)
• Becoming Trauma-Informed (3 MB)

As an organisation, we are committed to creating and fostering a culture that promotes safeguarding and the welfare of all children and adults at risk. Our safer recruitment practices support this by ensuring that there is a consistent and thorough process of obtaining, collating, analysing and evaluating information from and about candidates to ensure that all persons appointed are suitable to work with our children and adults.

At the NSPCC we are on a journey to becoming a trauma-informed organisation for the children, young people and families that we work with, as well as our staff and volunteers. To be trauma-informed is one of the guiding principles that shape and guide our 2021-2031 Strategy. This means understanding the nature of adversity, trauma, and resilience so that we can work towards reducing and preventing further harm and promoting recovery and healing. Coming to work at the NSPCC will provide the opportunity for you to join us in our commitment to becoming a trauma-informed organisation.

NSPCC is that the NSPCC highly embraces,

encourages and promotes diversity and

inclusiveness of staff.

Siobhan Walters / Children's Services