Support Worker – European Economic Area (EEA) Post Transitional Service (EPTS)

Role: Support Worker – European Economic Area (EEA) Post Transitional Service (EPTS)

Salary £33,472 per annum

Contract: Fixed term until 31/03/2027

Hours: 37.5 per week

Location: North London

Closing date: 26/07/2026

Interview date: 06/08/2026

Whatever your experience of street homelessness and its impact on people’s lives – personal or professional – when you join the Thames Reach team as a Support Worker we will make the best use of all your understanding, compassion and commitment

About us…

Thames Reach runs projects and services that help to end homelessness in and around London. We work directly with homeless people on the streets and in hostels. We work to prevent vulnerable people from becoming homeless. We help formerly homeless people get their lives back on track. We help people find work and access training and volunteering opportunities.

Is our mission easy? No, but we never give up on people. Last year we helped more than 15,000 people.

Is our work rewarding? Yes, in every sense. We’re listed as one of the top 100 Best Workplaces in the UK. There’s no better place to develop or transfer your skills and build a fulfilling career.

About this role…

We are looking for a Support Worker to join the European Post Transitional Service Team.

The Thames Reach Outreach teams operate across London and help those who are rough sleeping to find routes away from the street. The teams respond rapidly and work flexibly to reach people. Individuals are assessed to identify their support needs and support plans are created, including work to obtain identification, access health services and refer to other specialist agencies, including those offering immigration support.

We will not accept applications where Artificial Intelligence (AI) has been used to assist with completing the competency questions.

You will:

• Work within a team to support a caseload of up to 25 European Economic Area (EEA) National at risk of or currently homeless.
• Complete outreach shifts on the street, in day centres and in emergency accommodations in the North-London area. The office based in Hackney.
• Work with several partner agencies including immigration advisor, accommodation providers, local outreach teams, health- and mental health support teams and employment support specialists.
• Utilise a flexible, trauma-informed approach to support clients with a wide range of support needs and barriers to accessing services.
• Regularly update notes, support plans and outcomes to monitor and report of your work and track case progression.
• Represent Thames Reach and clients during the communication with external partners and local authorities.

You will:

• Be experienced in working with, and supporting vulnerable homeless individuals
• Be able to provide a flexible and responsive service to meet the needs of rough sleepers
• Be a proficient user of Microsoft Office applications, including databases
• Show initiative and attention to detail
• Effective at developing and maintaining working relationship
• Have an interest in homelessness and a desire to support us to have a positive impact on the lives of homeless people

We are listed in the top 100 UK Best Workplaces 2023 in the UK. As part of a commitment to our employees we offer:

• Generous holiday allowance – 29 days per year plus 8 public holidays (pro rata).
• Pension – we contribute 6.5% to your pension when you contribute 1.5%.
• Excellent development opportunities – career progression, regular supervision and appraisals, and learning programmes to support your career with Thames Reach.
• Wellbeing support – our 24/7 employee assistance programme and opportunities for TOIL.
• Life assurance – four times your annual salary and critical illness cover.
• Other benefits including a blue light discount card, interest free season ticket and cycle to work loans.

Thames Reach is committed to achieving a diverse workforce that reflects the communities we serve. We value, respect, and celebrate diversity. We welcome and encourage applicants from all sections of the community regardless of their history of homelessness, sex, race, disability, age, sexual orientation, or religious belief.

To apply visit our website and complete our application form.

For further information please contact, Akos Kovacs, Lead Manager at

Thames Reach is committed to safeguarding. Applicants must be willing to undergo pre-employment screening appropriate to the post, including, but not limited to checks with past employers and the Disclosure and Barring Service. Having a criminal record will not exclude you from applying but you will be asked to provide further details as most posts are considered exempt from the Rehabilitation of Offenders Act 1974.