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Job description

Support Team Manager (3545)

Support Team Manager- Fix Term 

📍 Location: Swansea

💼 Contract: Fix Term until May 2027

⏰ Hours: Flexible – includes evenings, weekends, bank holidays, sleep-ins, waking nights & on-call
💰 Salary: 34,730.

About the Role

We're looking for a passionate and experienced Support Team Manager to lead a cluster of services and make a real difference in people's lives.

Reporting to the Registered Manager, you'll play a key role in delivering high-quality, person-centred support while leading and developing a team of Support Workers. You'll be a visible leader within services, ensuring great practice, strong staff performance, and excellent outcomes for the people we support.

What You'll Be Doing

Leading Outstanding Care & Support

• Ensure high quality, person-centred care planning and risk assessments
• Enable people to live independently, build relationships, and engage in their communities
• Promote active involvement of individuals and their support networks
• Drive delivery of services in line with contracts, budgets, and care hours

Managing & Developing Teams

• Lead, motivate, and supervise staff teams to deliver outstanding outcomes
• Set clear objectives and monitor team performance
• Carry out supervisions, observations, and performance reviews
• Address performance concerns and support staff development
• Lead team meetings and promote a positive team culture

Quality, Compliance & Improvement

• Maintain compliance with CIW standards and safeguarding requirements
• Drive continuous improvement through quality assurance processes
• Ensure lessons learned from incidents and complaints are implemented
• Monitor and improve service performance and outcomes

Health, Safety & Wellbeing

• Promote a strong health & safety culture across services
• Oversee safe medication practices and risk management
• Ensure accurate incident reporting and follow-up actions

Operational & Resource Management

• Manage budgets, staffing rotas, and service contracts effectively
• Ensure services run within allocated resources
• Maintain accurate records and ensure compliance with funding requirements

About You

✅ Qualifications & Experience

• QCF Level 4/5 in Management (or willingness to work towards)
• Experience supporting people with learning disabilities
• At least 1 year of management experience
• Knowledge of CIW standards, safeguarding, MCA, DoLS, and health & safety

✅ Skills & Attributes

• Strong leadership, coaching, and people management skills
• Ability to drive person-centred practice and positive outcomes
• Confident in managing performance and leading change
• Excellent communication and organisational skills
• IT literate (Word, Excel, Outlook)
• Car driver with flexibility to travel between services

✅ Personal Qualities

• Positive, proactive, and supportive approach
• Committed to continuous learning and development
• Passionate about delivering high-quality care
• A strong advocate for equality, inclusion, and dignity

About Mirus 

For 40 years, we have provided support so people can do the things they love, achieve their goals, and live good lives - always with voice, choice, and control.

We support people with learning disabilities, mental ill-health, and autistic people. Our services are shaped by the people who use them – we listen to and value each person's unique voice and experiences, creating an environment where everyone feels heard and understood.

We know that people have better lives when they feel part of their community – and the community benefits too! That's why we work with others to build networks that encourage people to explore opportunities, discover new interests, develop relationships, and enhance their independence.

Everything we do is guided by our values: Together, Respectful, Responsible, Empowering, and Courageous. 

Why Join Us? 

We value our staff and offer:

• A fully funded and supported QCF Level 4/5 Health and Social Care qualification (if not already achieved).

• Paid work-related travel at 45p per mile between services.

• Extra pay for sleep-in and wake-in shifts – one of the highest rates in Wales.

• A full training programme with opportunities for development and career progression.

• 20 days' annual leave, plus bank holidays (Your annual holiday entitlement increases by 1 day a yearon the first full month after your 12 months serviceto maximum of 29).

• A Cycle to Work Scheme.
• A Wellbeing Hub to support your health and wellbeing.
• Registration with Social Care Wales and DBS check paid for by Mirus.

Do you want to make a positive impact in peoples lives? If so we'd love to hear from you. Apply now! 

• Vacancy Type:Temporary
• Location:Swansea
• Postcode:SA10 6EJ
• Full-time / Part-time:Full-time
• Salary:£34,730
• Closing Date:30 June 2026