JOB DESCRIPTION
Post: Support Team Leader North
Based: Aberystwyth
Responsible To: Support Team Manager North
Role & Responsibilities:
To assist the Support Team Manager North in carrying out the following duties and responsibilities:
Support Responsibilities:
• Delivery & implementation of Care Society Support Services;
• Coordinate the delivery of the Information, Advice & Assistance (IAA) service;
• Oversee support plans and case reviews, with Support Team Manager
• where required, to provide one to one support work, in line with HSG or Innovation Partnership criteria
• provide operational cover in the absence of the Support Team Manager North, in the day-to-day operation of the support services, and in the case of staff absences;
• Oversee the service user referrals system (Abritas) - new referrals, appropriate allocations to team members, Gateway Team liaison
• Provide a point of contact for team members in relation to queries and decision-making;
• Assist in the induction and mentoring of new support staff;
• Assist with coordinating and recording support team training
• Identify methods/ mechanisms to obtain service user feedback;
General Responsibilities:
• Coordination of Accident Reporting Information
• Develop and maintain effective working relationships with Local Authority (Social Services, Housing, etc.) and partner agencies;
Monitor and distribute info@ emails
• Oversee petty cash and team expenses
• To undertake any other duties as may be required by The Care Society.
General Care Society Responsibilities:
The Care Society is fully committed to the active promotion of equality and diversity in its capacity as an employer and in the provision of all its services. It is the individual responsibility of each staff member to ensure the application of this Policy.
Under the Health and Safety at Work Act, all employees are required to take care of their own health and safety and that of other employees and members of the public, and to co-operate with the Society in complying with their statutory duties.
▪ Strict adherence to confidentiality, particularly regarding personal details of staff and service users, is of paramount importance.
▪ Represent The Care Society positively and professionally at all times and contribute to the development and promotion of the business.
Whilst this job description is indicative of the range of current duties and responsibilities of the post holder, it is not comprehensive. It is inevitable that the duties will change as the role develops and it is essential therefore that it should be regarded with a degree of flexibility, so that changing circumstances can be met.
TERMS OF EMPLOYMENT
Support Team Leader North
Annual Salary: £29,334.94
Duration: Full time contract, subject to satisfactory probationary period, thereafter, dependent on continued funding.
Work Base: Aberystwyth
Work Times: 37 flexible hours a week
Holidays: 20 days plus Bank Holidays, rising to 25 days
Probationary New employees work a probationary period of 6 months. Period:
Smoking: A non-smoking policy operates in all Projects.
Notice: 1 month
References: Any offer of employment will depend on receiving satisfactory references from current and previous employers and a Disclosure Barring Service check.
Equal Opps. : The Society operates an Equal Opportunities and Diversity Policy.
Rehabilitation of Offenders Act 1974
The post for which you have applied is exempt from the Rehabilitation of Offenders Act 1974 by virtue of the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975. Consequently, it will not contravene the Act to disclose information about convictions which would otherwise be considered “spent”.
CYMDEITHAS GOFAL THE CARE SOCIETY
Person Specification using Competencies
Support Team Leader North
| Competency | Essential | Desirable |
| Team Work | Ability to contribute equally and effectivelyto a team and work cooperatively within ateam | |
| Working with Others | Is objective & non-judgemental whenworking with service users and buildsrelationships with staff at all levels | |
| Integrity | Maintains confidentiality at all times and isconsistent and fair when making decisions | |
| Interpersonal Skills:Written communication | Ability to write objectively with goodgrammar, punctuation and spelling | |
| Interpersonal Skills:Verbal communication | Communicates openly and effectivelyensuring that messages are clear andconcise. | |
| Interpersonal Skills:'Listening | Shows patience, empathy and respect forwhat other people have to say. | |
| Flexibility & Adaptability | Willingness and ability to adapt tochanging circumstances and to workunsociable hours | |
| Commitment to Learning | Updates professional knowledge and skillson a regular basis and encourages acontinuous learning environment. | |
| Organisational Awareness | An understanding of the work the CareSociety do, and the charitable andbusiness objectives. | |
| Skills | Computer literate with a good working knowledge of Office Programmes | |
| General Requirement | Full driving licence & car owner | |
| Language | Ability to speak Welsh |