Support and Housing Management Coordinator

Support & Housing Management Coordinator

• locations
• County Durham Support Service - Redburn House

• time type
• Part time

• posted on
• Posted Today

• job requisition id
• JR012339

Support and Housing Management Coordinator - Redburn House

Location: Redburn House, New Brancepeth, DH7 7HZ

Working Hours: Part Time – 30 Hours per Week

Contract Type: Fixed Term Contract until 31/03/2027

Salary: £25,877.80 – £32,090 (pro rata)

Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band. 

About Waythrough 

Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England.

Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.

Make a real difference in your community 

Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change.

Are you passionate about supporting people to rebuild their lives and live independently?

We are currently recruiting for a Support and Housing Management Coordinator to join our team at Redburn House, supporting individuals who have experienced homelessness and are moving into supported accommodation.

This is a rewarding and varied role where you’ll support people at every stage of their journey – from before they enter the service, during their stay, and as they move on to independent living.

About the Role

As a Support and Housing Management Coordinator, you will provide a combination of housing management and person-centred support, helping individuals to develop the skills and confidence needed to live independently.

This role includes a mix of supported accommodation-based work and outreach support in the community. You’ll work with individuals before they join the service, during their stay, and after they leave, ensuring continuity of support and positive outcomes.

You’ll manage a small caseload and work both independently and collaboratively in a fast-paced environment.

Key Responsibilities

• Support in managing a portfolio of supported accommodation, ensuring effective tenancy management
• Complete needs and risk assessments, developing and reviewing support plans
• Support individuals to build independent living skills
• Assist with housing benefit claims, rent payments, and managing arrears
• Deliver tenancy readiness support where required
• Provide outreach support before, during, and after residency
• Support residents in accessing services and engaging within the community
• Work collaboratively with internal teams and external partners
• Maintain accurate records and ensure compliance with organisational policies
• Promote safeguarding and the wellbeing of all service users

About You

We’re looking for someone who:

• Has experience supporting vulnerable individuals (e.g. homelessness, mental health, substance misuse, offending behaviour)
• Understands the challenges faced by people experiencing homelessness
• Has knowledge of risk assessments and support planning
• Has strong communication and organisational skills
• Can work independently as well as part of a team in a fast-paced environment
• Is confident managing a caseload and working in a community setting

💡 Transferable skills from other care or support settings are welcomed

Essential Requirements

• Full UK driving licence
• Access to your own vehicle (essential due to outreach requirements)

Additional Information

• This role involves lone working, with support available from the wider team
• The service operates in a dynamic environment supporting individuals with complex needs

If you’re looking for a meaningful role where you can genuinely impact lives, we’d love to hear from you.

📩 Any interested applicants are encouraged to have an informal discussion with Clare Singlewood, along with a service visit. Clare can be contacted via 07846525128 or clare.singlewood@waythrough.org.uk

What We Offer

We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:

• 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)

• Pension scheme with 4.5% employer contribution, matched up to 6.5%

• Life assurance (3× annual salary)

• Enhanced sick pay and family-friendly pay

• Birthday leave and the option to buy up to 5 extra days’ annual leave

• Professional fee reimbursement for relevant qualifications

• 24/7 online GP access and Employee Assistance Programme

• Recognition and long service awards via our

  Way to GoandAspirationsportals

• £500

  Recommend a Friendbonus

• Cycle to Work scheme and Credit Union membership

• Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good

• Free will writing service and wellbeing initiatives throughout the year

Inclusion and accessibility 

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support.

We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation.

If you need adjustments or support to apply, please email our recruitment team: recruitmentteam@waythrough.org.uk 

Closing Date: