Student Support Liaison Officer x 2 (1.0 FTE) (Fixed Term until July 2027)

The post holder will work closely with Student Support Advisers to engage and re-engage  students with additional support needs who may be at risk of disengagement and provide  coordinated administrative and operational support relating to student support plans,  engagement activity and assessment arrangements. Acting as a key liaison between Student Support Services and academic faculties, the role will support the coordination of student support plans, monitoring of engagement, and the administration of support arrangements including Alternative Assessment Arrangements. The role will also assist in reducing administrative burden on teaching staff by supporting the completion of faculty feedback forms  and review documentation. 

The post holder will also support the wider work of Advice, Guidance and Learner Support by assisting with engagement activity, pre-entry processes and operational enquiries from students and staff.

The closing date for receipt of completed applications is 23.59 on Sunday 5 July 2026.

The closing date for receipt of completed applications is 23.59 on Sunday 5 July 2026.

Anticipated interviews are expected to take place Tuesday 14 July 2026.

Key Responsibilities

• Proactively engage and support students with additional needs, helping to improve retention and participation.
• Monitor student engagement with support plans, escalating concerns where appropriate.
• Support the delivery and review of tailored support plans and targeted wellbeing initiatives.
• Coordinate alternative assessment arrangements (e.g. scribes, readers, assistive technology).
• Liaise with internal teams to ensure effective implementation of exam support.
• Act as a key link between Student Support Services, faculties and other departments.
• Facilitate clear communication regarding student support plans and progress.
• Maintain accurate records of support plans, reviews and engagement activity.
• Contribute to reporting, tracking outcomes and supporting continuous service improvement.
• Assist with student administration, including UCAS processes and responding to queries.
• Support student review meetings, ensuring actions are recorded and followed up.
• Assist with outreach, pre-entry activities and the promotion of support services.
• Work collaboratively within the Student Support Services team.
• Contribute to process improvements and attend college and external events as required.
• Uphold equality, diversity, data protection and health & safety standards.
• Engage in ongoing professional development and undertake additional duties as required.

Skills, Knowledge and Expertise

Qualifications:

• Educated to HNC/SCQF level 7 or equivalent
• Experience in working in a similar role

Knowledge:

Demonstrable knowledge of

• Knowledge of additional support needs and inclusive learning practices within Further or Higher Education
• Awareness of assessment arrangements and reasonable adjustments in an educational setting
• Understanding of issues affecting student engagement, retention and wellbeing

Skills and Competencies:

• Knowledge of pastoral care and wellbeing
• Contribute to the delivery of a consistent and high-quality student support service across all campuses.
• Demonstrate knowledge of student issues within Further or Higher Education, Student Funding and the benefits system
• Strong organisational skills to coordinate support plans and review processes
• Ability to monitor student engagement and respond appropriately to emerging concerns
• Ability to maintain accurate records and manage administrative processes relating to student support
• Ability to plan, organise and deliver to deadlines
• Ability to build and maintain working relationships with internal and external stakeholders
• Ability to work independently with limited supervision
• Ability to coordinate multiple processes and stakeholders in a busy operational environment.
• Good level of IT Literacy including a working knowledge of MS Word, Teams, Access, and Excel
• Ability to work online and face to face
• Ability to work on own initiative or as part of a Team
• Ability to remain calm in demanding situations
• Excellent interpersonal and communication skills

Experience:

• Previous experience of working within a Further or Higher Education environment
• Previous experience of working within a customer care and client central environment
• Previous experience of working with a diversity of clients especially those with additional support needs or speakers of other languages advantageous
• Previous experience of working in an advocacy role
• Previous experience of funding issues/money management support
• Experience working with students with additional support needs
• Experience working in a liaison or coordination role across multiple departments
• Experience supporting examination arrangements or assessment adjustments
• Experience of coordinating administrative processes within an educational or support environment.

Benefits

• Access to a generous Local Government Pension Scheme.
• Hybrid working (dependent and the needs of the service).
• Annual Leave – 33 days per annum plus 12 public holidays.
• A professional development review process – continuous professional and personal development.
• Professional and personal development for all staff – we offer an extensive range of staff development opportunities and events to support you in your role, help you reach your full potential and plan for your future.
• Cycle to Work Scheme.
• Mileage Allowance – reclaimable for travel on College Business
• Employee Assistance Programme –– a 24-hour service that supports your health and wellbeing.
• Flexible Working and Family Friendly Policy – Flexible Working, Maternity, Parental, Paternity and Adoption Leave – enhanced entitlements.
• Sick Pay – Enhanced entitlement above the national average.
• Wellbeing – a range of activities to enhance and support your wellbeing, access to sports facilities and fitness activities.

About Glasgow Kelvin College

About Glasgow Kelvin College:Glasgow Kelvin College seeks to provide learning opportunities of the highest quality, which engages learners from the widest range of backgrounds, and supports their progression to employment or to further study. We play a vital role in providing accessible vocational and core-skills learning and you will have the opportunity help us create progression opportunities for learners and makes a positive impact on the communities we serve.

We deliver high-quality programmes, from introductory to degree level, to around 15,000 students each year from three campus buildings in the North and Northeast of Glasgow and through a large network of community-based centres. The College works with partners to create inclusive progression opportunities in a vibrant and sustainable environment for our learners.

Roles within the College are subject to the Protection of Vulnerable Groups Scheme and as such the successful candidate(s) will be required to make an application for membership under the Scheme.

At Glasgow Kelvin College, we are committed to fostering a workforce that reflects the diverse society we serve. We believe that our strength lies in our differences, and we actively seek to attract talent from a wide range of backgrounds. Our goal is to create an inclusive environment where everyone feels valued, respected, and empowered to reach their full potential.

We are dedicated to being an employer of choice by prioritising diversity, inclusion, and wellbeing. Our inclusive policies and practices ensure that every team member experiences a strong sense of belonging and can thrive both personally and professionally. We are a Disability Confident employer and guarantee to interview applicants who meet the essential job requirements. 

Join us at Glasgow Kelvin College and be part of a team that celebrates diversity and champions inclusion. Your unique perspective and experiences are not just welcomed—they are essential to our collective success.

To find out more about how we do this visit:

Equality, Inclusion, Diversity and Belonging - Glasgow Kelvin College