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STUDENT EXPERIENCE & WELLBEING MANAGER

FOURTH MONKEY EDUCATION LIMITED
35,200 per year (pro rata)
The Monkey House, 97-101 Seven Sisters Road, Greater, London, UK
Part-time
Listed today

About the Role

Fourth Monkey, the home of innovative and transformative actor training, is looking for a student
services professional to help develop our student experience. You will join a small and dedicated
community of professionals at Fourth Monkey. Your specific responsibility will be to develop our
support services for students from general advice to disability support. We are a small training
establishment and offer actor/maker CertHE and BA degrees. You will join a Student Experience and
Academic Services team.
We are looking for a compassionate and thoughtful person interested in providing support to a diverse
community of artists. You might be someone looking to step up into a management role or you might
be stepping away from a larger university. You’ll have experience in one or more areas of student
services and have been involved in supporting students experiencing difficult times. You will help us
with imaginative ways of sourcing help for students and the role will mean you work with the whole
Fourth Monkey team from the teaching practitioners to fundraising. Experience of working with
creative arts students would be helpful but is not essential. Experience of supporting students is
essential.
This is a revised role designed to support Fourth Monkey in creating appropriate arrangements to
support the student experience and work closely with staff supporting the academic experience,
admissions and Fourth Monkey’s practitioners leading and delivering our courses. The role will include
individual delivery of support for students, signposting them to online and digital support services
offered by Falmouth University and developing and extending our own support services for students. It
is essential that the post-holder has experience of implementing (at whatever level of support)
appropriate safeguarding procedures to support students, including those with mental health crises.
Please note that this role is likely to require a Disclosure and Barring Services check.

Requirements

PERSON SPECIFICATION

E denotes essential and D denotes desirable

Knowledge and technical/work-based skills

  • Understanding of student wellbeing, mental health, safeguarding, disability support, and welfare policies within higher education. (E)

  • A solid working knowledge of DSA processes, disability assessments, and reasonable adjustments. (E)

  • Understanding of GDPR, confidentiality frameworks, data governance, and ethical case management. (E)

  • Awareness of equality, diversity and inclusion considerations in HE student support. (E)

  • Knowledge of sector bodies such as AMOSSHE. (D)

General skills and attributes

  • Excellent interpersonal, communication, and relationship‑building skills. (E)

  • Strong analytical and problem‑solving skills; ability to assess risk, triage cases, and make informed decisions. (E)

  • Ability to manage challenging or sensitive conversations with empathy, discretion and professionalism. (E)

  • Excellent organisational skills with the ability to manage multiple priorities and work under pressure.(E)

  • Strong written skills for policies, reports, case recording and student documentation. (E)

  • Compassionate, student‑centred approach with commitment to supporting a diverse student community and meet equality obligations. (E)

  • Professional resilience and emotional robustness, with the ability to manage distressing or high‑risk cases. (E)

  • Ability to design and deliver training on wellbeing, safeguarding or disability awareness. (D)

Experience

  • Experience in managing or coordinating student services, welfare, wellbeing, mental health, disability or support services in an educational or comparable setting. (E)

  • Experience of supporting or managing complex and high‑risk student cases, including mental health crises, safeguarding, or fitness‑to‑study matters. (E)

  • Experience of applying and interpreting disability legislation to support students and make reasonable adjustments. (E)

Qualifications

  • Degree‑level qualification or equivalent professional experience. (E)

  • Mental Health First Aid, safeguarding, or equivalent welfare-related training.(E)

  • Postgraduate qualification in counselling, mental health, disability support or education (D).

  • Additional accreditation relevant to wellbeing or disability services (D).