Student Experience Clerical Assistant

Student Experience Clerical Assistant

Job Number

This role will be located on campus at Bangor. Through our Dynamic Working framework, there will also be the option to spend some time working remotely (although remaining in the UK) to support work life balance, which will be discussed further with candidates at interview.

Applications will also be considered to carry out this role on a part-time or job share basis.

Applications will only be accepted via our on-line recruitment website, jobs.bangor.ac.uk. However, in cases of access issues due to disability, paper application forms are available by telephoning 01248 383865.

Closing date for applications: 7 June, 2026.

Informal enquiries can be made by contacting: Ash James, Student Experience Manager, email: a.james@bangor.ac.uk

Committed To Equal Opportunities.

Overview

The Directorate of Student and Academic Services brings together key professional services that support the student journey and enhance the academic experience at Bangor University. The Directorate comprises three main areas:

• Registry, which oversees student administration and business support, and leads on quality assurance, academic enhancement, and curriculum management.
• Student Life, which encompasses a wide range of student-facing services including Wellbeing and Inclusivity, Library Collections, Residential Life, Student Success (covering Teaching, Learning and Language Support, Careers, and Student Advice), and the Student Experience team.
• Campus Services, responsible for the University’s day-to-day operational environment, including Facilities, Catering, Sport, the Nursery, and the Security and Response Team. From August 2025, it will also include the Management and Development Centre.

Together, these services work in close partnership with academic colleagues and other professional service directorates to provide a supportive, inclusive and high-quality environment in which students can thrive.

Purpose of the Job

The Student Experience Clerical Assistant will provide general administrative support to the Student Experience team, assisting with routine tasks to support the delivery of student engagement activities and services.

The role holder will support day-to-day administration, assist with communications, maintain basic records, and help with the organisation of events and activities under the guidance of senior team members.

This role is vital in supporting the smooth running of student experience activities and ensuring services are accessible and well-organised.

Main Duties and Responsibilities

Specific Responsibilities of the Role

• Assist with preparing and sending student communications using agreed formats.
• Support updates to student-facing webpages by passing information to relevant staff.
• Help organise events by preparing materials, managing attendance lists, and assisting on the day.
• Attend student events to support delivery of student experience programme.
• Provide administrative support for student internships (e.g. recording applications, updating spreadsheets).
• Assist with student surveys by helping distribute information and track responses.
• Prepare simple summaries of information (e.g. basic figures or lists) as requested.
• Provide general administrative support for student experience initiatives.
• Undertake any other duties appropriate to the grade as required.

Core Responsibilities

Administration and Service Support

• Carry out routine administrative tasks such as filing, data entry, and document preparation.
• Assist with arranging meetings and events (e.g. booking rooms, preparing materials).
• Provide front-line support by responding to enquiries and directing students, staff or visitors to the appropriate service.
• Support the preparation of standard communications such as emails, notices or social media using templates or guidance.

Data and Record Keeping

• Input and update information on university systems accurately.
• Maintain records and filing systems (electronic and paper-based).
• Check data for errors and report issues to Manager.
• Handle confidential information in line with university procedures.

Problem Solving

• Resolve straightforward queries using guidance and standard procedures.
• Escalate complex or sensitive issues or potential risks to senior colleagues while ensuring timely follow-up and/or resolution.

Teamwork and Support

• Work as part of a team, supporting colleagues as required, particularly during busy periods.
• Assist with activities across the team as directed.
• In addition to Student Experience events, support university events such as open days and graduation, where required.

Communication and Liaison

• Communicate clearly and politely with students, staff, and visitors.
• Pass on messages or information to relevant team members when needed.

Compliance and Development

• Attend training sessions and team meetings as required.

Other Duties and Responsibilities

• Carry out duties appropriate to the grade as directed by the line manager.
• The post holder will be expected to participate in performance review and developmental activities.
• The post holder will be expected to comply with the University equal opportunities policies, Dignity at Work and Study Policy and the University’s Welsh Language Policy and the Welsh Language Standards.
• The post holder has a general and legal duty of care in relation to health, safety and wellbeing and must take all reasonable steps to ensure a safe and healthy working environment for themselves and for other members of staff, students and visitors affected by their actions or inactions. The post holder is also required to comply with all applicable health and safety policies, procedures and risk assessments.
• The post holder must comply with relevant legal and financial policies and procedures and be aware of their responsibilities in terms of the legal requirements of their post.

Person Specification

Qualifications / Training

Essential

• Minimum of 4 GCSEs at grades A* - D (incl. English and Maths) or NVQ level 1 in a relevant subject area.

Desirable:

• NVQ level 2 in a relevant subject area.
• Basic IT qualification.
• Customer service or administration training.

Experience / Knowledge

Essential

• Experience of working in an administrative or customer service environment (including voluntary or part-time work).
• Basic knowledge of Microsoft Office (Word, Excel, Outlook).
• Experience of dealing with enquiries.

Desirable

• Experience of supporting events or administrative processes.
• Experience of working with confidential information.

Skills/Abilities

Essential

• Good organisational skills with ability to follow instructions.
• Clear written and verbal communication skills.
• Ability to work as part of a team.
• Attention to detail when completing routine tasks.
• Ability to follow procedures and ask for guidance when needed.

Desirable

• Basic ability to work with simple data or lists.
• A full driving license to drive University vehicles to transport equipment during events.

Other

Essential

• The ability to speak Welsh confidently to carry out certain tasks is essential for this post (e.g speaking to staff and students, answering phone calls, dealing with urgent enquiries in Welsh).
• Willingness to work evenings and weekends as required.

General

The University is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe this can be achieved through attracting, developing, and retaining a diverse range of staff from many different backgrounds. We strive to develop a workforce from all sections of the community regardless of sex, gender identity, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, or age. We promote and facilitate the use of the Welsh language through our progressive Welsh Language Policy. We comply with the Welsh Language Standards and are committed to equality of opportunity. You are welcome to apply for any job in English or Welsh and all applications submitted will be treated equally.

We are a member of Advance HE's Athena SWAN Gender Equality charter and hold a Silver award in recognition of our commitment to and progress towards gender equality within the University's policies, practices, and culture. We are proud to be a Disability Confident employer.

All members of staff have a duty to ensure their actions are in line with the overall environmental aims of the University and minimise their environmental impact.

All offers are made subject to proof of eligibility to work in the UK and receipt of satisfactory references.

We have a legal responsibility to ensure that you have the right to work in the UK before you can start working for us. When you apply for this post you will be required to explain the basis upon which you believe you will able to live and work in the UK legally on the commencement date of the role should your application be successful. If you do not have the right to work freely in any position in the UK already, any offer of employment we will make to you will be subject to you obtaining a right to work visa. The following link provides information on the various visa routes into employment and the eligibility requirements (including switching visa status where permissible) https://www.gov.uk/browse/visas-immigration/work-visas. If you are successful in your application we will discuss visa options with you at the time of making the offer of employment.

Please note that, in the event of applications being received from candidates on the University's Redeployment Register with a reasonable skills match to the post specification, these applicants will be given prior consideration.