Single Point of Access - Housing Support

Hours of Work: 37.5 hours per week – Monday – Friday 09:00-17:00

The Wallich is a leading homelessness and rough sleeping charity in Wales. For more information about our innovative work to support people across the country, visit The Wallich website.   Find out about Wales' leading homelessness charity, The Wallich    www.thewallich.com/about-us

Project Description

Neath Port Talbot Prevention and Wellbeing Support provides generic floating support to the residents of Neath Port Talbot. Addressing housing, financial and personal difficulties, building the service users skills and confidence, improving their ability to maintain their accommodation, increasing their independence to achieve agreed goals.

Purpose of Role

We are looking for a compassionate, friendly, and motivated individual to join our team, providing housing-related support to individuals and families across Neath Port Talbot County Borough.

This rewarding role involves assessing the needs of individuals, developing support plans, and working directly with people to help them maintain their accommodation, improve their wellbeing, and access appropriate services and support within the community.

The successful candidate will be approachable, empathetic, and a genuine people person, with the ability to build trust and develop positive relationships with a wide range of individuals.

Strong networking and partnership-working skills are essential, as you will work closely with external agencies, statutory services, and community organisations to ensure clients receive coordinated and effective support.

Applicants must be IT literate, with the ability to maintain accurate records, complete assessments, and use a range of digital systems confidently.

If you are committed to making a positive difference and have excellent communication and organisational skills, we would love to hear from you.

Please note that applicants must submit both a cover letter and an up-to-date CV as part of their application. Failure to provide both documents will result in your application not progressing to the next stage of the recruitment process.

This role is subject to an Enhanced DBS disclosure.

Driving Licence and access to own vehicle is essential for this role  

We are not utilising agencies with this role and kindly ask that agencies do not approach to assist us with this vacancy.

Follow the link below to view the full job description and person specification. Please refer to this information when completing your CV and Cover Letter; see our

page for tips on what to include: Application Guidance

Closing date for this vacancy is 17th July 2026 at 09:00am.

The Wallich reserves the right to close this vacancy early should sufficient applications be received. Therefore, we encourage early applications to ensure consideration.

At The Wallich, we’re fully committed to supporting and improving Equity, Diversity and Inclusion to ensure we’re the best community we can be. There is always still room to evolve and improve and we are striving to create an environment where all staff can bring their authentic selves to the workplace. We welcome and encourage applications from all backgrounds and if you would like any support with your application or to discuss any adjustments that you may require, please contact recruitment@thewallich.net or call 02920 668 464