Shop Support Manager (Bank)

An exciting opportunity has arisen to join the retail team at Springhill Hospice as a Shop Support Manager. This is a varied and rewarding role providing management cover across our network of hospice shops, leading volunteers, driving sales, and ensuring excellent standards of customer service and compliance.

You will be responsible for the day-to-day running of shops in the absence of the Shop Manager, supporting income generation, maximising Gift Aid, maintaining visual merchandising standards, and ensuring a safe and welcoming environment for customers and volunteers.

This is an exciting time to join our retail team as we are growing our operation, offering the chance to make a real impact while supporting the vital work of the Hospice.

This post is arranged on a bank basis, with hours provided in line with service demand. There is an expectation to complete at least one shift per month.

For more information or an informal discussion, please contact Kate Butterworth, Retail Development Manager on 01706 649920.

   To apply, please visit www.springhill.org.uk/current-vacancies or email recruitment@springhill.org.uk

Employee benefits and wellbeing

At Springhill Hospice we pride ourselves on our compassionate and dedicated staff who constantly go above and beyond for our patients, their loved ones and visitors. We invest in our employees to ensure our workforce is the best it can be and provide the following generous benefits to ensure our staff feel valued and appreciated:

• Competitive salaries
• Excellent pension scheme with three tier option offering employee/employer contribution options of 0/8%, 3/11% and 6/14% (NHS pension is transferable for those already contributing)
• Excellent pension scheme (NHS pension is transferable for those already contributing)
• Enhanced annual leave – 35 days rising to 37 after 5 years and 40 after 10 years (inc bank holidays, pro rata for part time employees) – to replace references to leave and long service
• Enhanced sick pay
• Family-friendly and flexible working policies
• Inclusive, equal opportunities employer
• Enhanced maternity, paternity and adoption pay
• Meaningful work, making a difference to the lives of others
• An individualised induction period
• Training and development opportunities
• Springhill Employee Voice Forum (staff representative group)
• The Robert Clegg Awards
• Supervision, group reflection and annual appraisal
• High quality, subsidised meals at the Hospice
• Free parking* (* free parking available at main Hospice, Hub and Education site)
• Blue Light Card access for discounts
• Cycle to work scheme
• Easy access via public transport

Additional information

Ongoing applicatiuons welcome (currently no closing date)

How to apply

Please submit your CV (setting out your career history, with key responsibilities and achievements) alongside a cover letter telling us why you feel you are suitable for this role, in particular, explaining how you fulfil the requirements set out in the Person Specification.

Please also complete our Equal Opportunities Form (see link below) and return with your CV and Cover Letter. 

This allows us to see if there are any unfair barriers to becoming a Springhill Hospice employee and whether there are any changes that we could make to encourage a more diverse field of applicants to apply. You can select ‘prefer not to say’ to any question you do not wish to answer. The information you provide will not be used as part of the selection process and will not be seen by the interview panel.

Please send your application documents to recruitment@springhill.org.uk 

If you require any assistance regarding the application process, please telephone the HR Team, on 01706 649920 or email recruitment@springhill.org.uk 

We are committed to promoting equality, diversity and inclusion. We recognise that everyone is different, and we value the unique contribution that individual experiences, knowledge and skills make in delivering quality services. We therefore encourage applications from people of all backgrounds and abilities.

Please note that a DBS check will be undertaken as part of our pre-employment checks for the successful candidate.

Springhill Hospice complies by law with the Data Protection Act 2018 and the General Data Protection Regulation (GDPR). You can read our Recruitment Privacy Notice here (link) which defines how Springhill Hospice collects and processes your personal data when you apply for an employment position. The Recruitment Privacy Notice also defines how Springhill complies with the GDPR and the Data Protection Act 2018. Please ensure you read this Notice before completing and submitting your application for employment. If you require a hard copy of the Notice, please contact Reception on 01706 649920.

The information you have provided in completing and submitting your application will be used to process your application for employment. Springhill Hospice will keep the information you have supplied confidential and will not divulge it to third parties, except where required by law, or where we have retained the services of a third party representative to act on your/our behalf.

Your information and declaration

The information you have provided in completing and submitting your application will be used to process your application for employment. Springhill Hospice will keep the information you have supplied confidential and will not divulge it to third parties, except where required by law, or where we have retained the services of a third party representative to act on your/our behalf.

By submitting your application to us you confirm you understand and agree to the use of your personal data in accordance with the Data Protection Act 2018. You also declare that the information given in your application is complete and correct to the best of your knowledge. You understand that should you be employed by Springhill Hospice and at a later date this information is found to be incomplete or incorrect this may be considered as just reason to terminate your employment.

Springhill Hospice complies by law with the Data Protection Act 2018 and the General Data Protection Regulation (GDPR). You can read our Recruitment Privacy Notice via the button which defines how Springhill Hospice collects and processes your personal data when you apply for an employment position. The Recruitment Privacy Notice also defines how Springhill complies with the GDPR and the Data Protection Act 2018. Please ensure you read this Notice before completing and submitting your application for employment. If you require a hard copy of the Notice, please contact Reception on 01706 649920.

The information you have provided in completing and submitting your application will be used to process your application for employment. Springhill Hospice will keep the information you have supplied confidential and will not divulge it to third parties, except where required by law, or where we have retained the services of a third party representative to act on your/our behalf.

The information you have provided in completing and submitting your application will be used to process your application for employment. Springhill Hospice will keep the information you have supplied confidential and will not divulge it to third parties, except where required by law, or where we have retained the services of a third party representative to act on your/our behalf.

By submitting your application to us you confirm you understand and agree to the use of your personal data in accordance with the Data Protection Act 2018. You also declare that the information given in your application is complete and correct to the best of your knowledge. You understand that should you be employed by Springhill Hospice and at a later date this information is found to be incomplete or incorrect this may be considered as just reason to terminate your employment.