{"@context":"https://schema.org","@type":"JobPosting","title":"Shop Supervisor","description":"

Shop Supervisor

\n Shop Supervisor\n
73-75 George St, Altrincham WA14 1RN\n
30 hours per week inc weekends on rota\n
£12.79 per hour plus reward and benefit scheme\n
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Be there when it matters.\n
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Winners of the Employer of the Year for the People in Retail Awards 2023 – Retail Bulletin.\n
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Sue Ryder is one of the largest charity retailers in the UK with over 400 shops. Every item sold in our shops generates funding so we can continue to provide 2.7 million hours of expert medical, practical, bereavement and emotional support every year, in our hospices, in people's homes and in the community. We are here to make sure that everyone approaching the end of life or living with grief can access the support they need.\n
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We have a much-loved presence on high streets across the country - with a range of innovative shops, including boutiques, vintage and retro shops, and large format stores. As a member of the retail team, you’ll be helping us inspire communities to provide more care for more people through innovating and collaborating on ways to reduce, reuse and recycle. You will also be contributing to drive up the income that generates the vital funds necessary to keep our care and support services running.\n
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We understand our people are our most important asset and work hard to make sure you feel valued and included as part of a team. In retail most work every weekend, our managers mainly work only 1 in 2. We don't expect our teams to work past 5.15 in most of our shops. The earliest we start is 8.45am. We have every Christmas Eve, Christmas Day, Boxing Day and New Years Day off.\n
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Located right in the heart of Altrincham on George Street, our shop is a two minute walk from the Interchange and is very convenient for bus, train and Metrolink. \n
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Do you have retail experience with excellent customer service skills? Would you love to use your retail knowledge and experience for an important cause? We are looking for a creative individual, so if you have an eye for design, love up cycling and merchandising this part vintage and retro shop is for you. Come, assist, and support our Shop Manager to run our Altrincham shop and contribute to the work we do across Sue Ryder!\n
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As our new Shop Supervisor, you will have retail experience with the commercial awareness to deliver sales. You’ll have a positive attitude and good judgement to do the right thing. You will have proven team leadership skills and the ability to help lead a large team of volunteers. It is essential is that you enjoy engaging with people, you have a positive can-do attitude and a good understanding of financial and IT administration.\n
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Other responsibilities include:\n
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•\tAs Shop Supervisor you will be using your skills and retail experience to help drive business, push sales, and achieve targets.\n
•\tHelp to lead a team to deliver great customer service to our donors and customers.\n
•\tWork with the local community to generate sufficient donated stock to drive sales.\n
•\tHelp to recruit, train & retain a volunteer team, who'll look to you and the shop manager for leadership and guidance. \n
•\tSet high standards of merchandising and housekeeping, ensuring you and your teams health and safety is a priority. \n
•\tHelp to manage effective stock processes to ensure your shop is well merchandised with fresh, seasonal stock at all times.\n
•\tAct as a brand ambassador for Sue Ryder, supporting in store campaigns to promote the brand and national fundraising initiatives. \n
•\tHelp to manage an effective stock process through the Epos operation. \n
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Minimum Essential Criteria\n
•\tCustomer Service Experience\n
•\tPrevious supervisory Experience\n
•\tCash Handling/Till work\n
•\tBasic IT skills (emails/instant messaging/video calls)\n
•\tOrganisational Skills\n
•\tLone working experience\n
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Desirable Criteria\n
•\tHigh street retail/leisure/hospitality background\n
•\tKPI and target experience\n
•\tCharity retail\n
•\tHealth & Safety knowledge\n
•\tTeam Player\n
•\tKey holder/opening/closing\n
•\tMerchandising/Stock rotation\n
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Competitive Benefits Package \n
- 27 days holiday rising to 33 with length of service plus bank holidays (pro rata if part-time)\n
- Company pension scheme\n
- Staff discount with thousands of retailers\n
- Refer a Friend scheme - £250 payment\n
- Enhanced maternity, paternity and adoption pay\n
- Enhanced sick pay\n
- Electric Vehicle Scheme\n
- Healthcare Cash plan, to claim back costs of routine healthcare\n
- Death in Service benefit\n
- Staff discount of 10% on new goods online at shop.sueryder.org\n
- Structured induction programme and learning and development opportunities.\n
- Access to Employee support programme\n
- and lots more. Please visit our careers website for the full list.\n
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Closing date: 25th May\n
Interview date: TBC\n
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If you want more than just a job, we want you.\n
Join the team and be there when it matters.\n
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https://www.sueryder.org/jobs/why-work-for-sue-ryder \n
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Our commitment to equity, diversity and inclusion\n
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At Sue Ryder, we recognise that a diverse workforce allows us to provide the best care and support. We are committed to encouraging equity, diversity and inclusion among our workforce, and eliminating unlawful discrimination.\n
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We welcome applications from people from Black, Asian and Minority Ethnic communities, LGBTQ+ individuals, those from lower socio-economic backgrounds, and those living with disabilities.\n
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As a Disability Confident Committed employer, we’re proud to support the ‘Offer an Interview’ scheme. This means we will offer an interview to all disabled applicants who best meet the minimum essential criteria for the role.\n
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Accessibility - Shop floor is one level good to move around. Unfortunately all person area's and the kitchen are on the upper floor the only access is via a high level of stairs \n
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We use inclusive recruitment practices including sharing interview themes or questions in advance, offering remote interviews where needed, and other accessibility support.\n
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If you require support to compete an application or participate fully in the interview process, please email recruitment@sueryder.org.\n
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Once in post you’ll have access to staff and volunteer networks for LGBTQ+ colleagues, Global Cultures, people with disabilities, and women and non-binary individuals, plus an Inclusion Passport to record and carry your workplace adjustments. ts.\n
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For more information on our Equity, Diversity and Inclusion work, please visit: www.sueryder.org/jobs/equity-diversity-inclusion\n
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Join us in creating a culture where everyone feels respected, valued, and able to thrive.\n
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Sue Ryder is here to make sure everyone approaching the end of their life or living with grief can access the support they need. There is no one size fits all when it comes to how we cope and the help we need, but with our support, no one has to face dying or grief alone. We are there when it matters.\n
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