Vacancy type
Paid Vacancy
Function
Retail
Location
Penarth
Salary
£27,243 per annum
Contract type
Permanent
Contract hours
Full time
Weekly hours
37.5 hours per week / (5 days) Monday to Sunday
Closing Date
25/05/2026
Ref No
1068
We have a fantastic opportunity for an enthusiastic and passionate Shop Manager, who loves working with people, to work 37.5 hours per week (5 days).
Located in Penarth our well-established shop is friendly and is at the heart of the local community.
About the shop:
Penarth is one of our largest and busiest shops, located in the heart of this charming seaside town. It enjoys strong, loyal support and has established a solid donor and customer base, making it consistently one of our top-performing locations. The shop team pride themselves on offering competitively priced, high‑quality donations, all beautifully merchandised within this recently refurbished store.
Located close to our hospice, the team are passionate ambassadors for the charity, helping to promote both the shop and our wider work.
The shop is supported by a dedicated and long‑standing volunteer team who care deeply about the shop, the charity and the local community. Their commitment ensures the shop remains welcoming, well presented, and a positive destination for all who visit.
About the role:
As a Shop Manager, you'll be responsible for maximising the income and contribution by meeting agreed KPIs and overseeing all aspects of day‑to‑day operations, including stock management, visual merchandising, Gift Aid processes, maintaining excellent shop standards and delivering excellent customer service.
The role involves leading and developing a team of staff and volunteers and ensuring procedural compliance, while promoting Tŷ Hafan’s values and acting as an ambassador within the local community. The Shop Manager also contributes to wider charity initiatives, maintains strong communication with central teams, and supports the organisation’s income‑generation goals by ensuring a commercially effective, safe, and welcoming shop environment.
You will be required to work 5 days per week Monday to Sunday 9.00am to 5.00pm (including regular Sundays and Bank Holidays).
About you:
We are looking for someone with previous management and retail experience who is able to deliver targets and objectives. You will be commercially aware, with strong organisation skills, and a drive to provide excellent customer and donor experience through positive customer interactions and providing a well merchandised and presented shop floor.
As well as leading a paid Deputy Shop Manager, you will be expected recruit, motivate and grow the volunteer team who are crucial in supporting in the running of the shop. We give our Shop Managers autonomy, and are looking for someone who is able show initiative, taking responsibility for the performance of the shop, whilst demonstrating compassion for colleagues, volunteers and our supporters.
Please see the attached job description and person specification for more information.
The benefits of working for Tŷ Hafan include:
- Group Personal Pension Scheme with an employer contribution of 5%
- Annual holiday entitlement of 25 days (rising to 27 with service) ,plus Bank Holidays (based on FTE).
- Life Assurance (Death in Service benefit)
- A comprehensive induction plan and learning and development opportunities
- Employee assistance program, which provides a range of free services including counselling, financial and legal support
- Unlimited access to a 24/7 online GP as well as a range of other health experts
- Healthcare Cash Plan – claim back the cost for appointments and treatment such as dental, optical or physio
- Cycle to work scheme, technology and mobile phone benefit
- Discounted gym membership and shopping discounts (including 25% of all purchases from any Ty Hafan Retail shop).
- Retail bonus scheme (subject to Shop Performance)
About our Retail department:
Tŷ Hafan currently has 17 charity shops, geographically spread from Cardigan in the west of Wales to Cwmbran in the east. Our dedicated Retail team plays a key role in raising essential funds to enable Tŷ Hafan’s care provision.
Our work is funded through the sale of donated items, a small selection of carefully chosen new goods, and ticket sales for the charity’s popular weekly ‘Crackerjackpot’ lottery—alongside a range of other income streams. Every purchase helps power our mission, and you’ll be part of a close-knit team: each shop is led by a salaried Shop Manager, supported by one or two salaried Deputy Managers and a dedicated group of volunteers.
About Tŷ Hafan’s ambition:
When a child’s life will be short, no family should have to live it on their own. Sadly, we know that thousands of families in Wales are struggling alone through the fear, exhaustion and uncertainty that comes with caring for a child whose life will be short. We believe that no family should have to live this on their own and we are determined to walk alongside every family through life, death and beyond.
At Tŷ Hafan we are experts at caring for children with life-shortening conditions and our services support families in our hospice, in community settings, local hospitals and in families’ homes. We understand that the needs of each child and their family are unique and we know that caring for a child with a life-shortening condition is often extremely demanding. Our aim is to make sure that no one doing this is alone. Our colleagues, volunteers and supporters are crucial in the delivery of our ambition – we know that everyone plays a huge part in making sure that no family faces their child’s short life alone.
Our Vision: A Wales where every child with a life-shortening condition lives a fulfilling life, supported with the compassion and specialist care they and their family need.
Our Purpose: No family should have to face the unimaginable loss of their child alone. With children and families at the heart of all we do, we provide free care and support in our hospice and in the community, offering a lifeline throughout the child’s short life, at end of life, through bereavement and beyond.
Our Values: At Tŷ Hafan we make a difference by living our values: Demonstrating Compassion, Providing Excellent Service, Working Together and Taking Ownership.
Please see the attached job description and person specification for more information.
For general queries about this position, please contact Carmel Scott (HR Partner) on 02920 532 245 or carmel.scott@tyhafan.org.
Tips for candidates – all applications and interviews will be assessed using the person specification included within the job description. Please see attached candidate pack for further guidance.
Our recruitment system will automatically time out after 120 minutes of inactivity. To ensure your application is submitted successfully, we recommend either saving your progress as you go or preparing your responses in a Word document and copying them into the application form. This will help you avoid losing any information in case of an unexpected timeout.
Please note this role is subject to the outcome of an Enhanced DBS (Disclosure and Barring Service) check, two satisfactory references and pre-employment medical clearance.
Tŷ Hafan is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all. We welcome applications from people of all backgrounds and experiences, including those from under‑represented groups. Recruitment decisions are made based on merit and aligned with our values. If you need any reasonable adjustments during the application or interview process, please let us know.
Please note: we may close the vacancy earlier should sufficient applications be received.
Agencies need not apply.
Closing Date: Monday 25th June 2026
Interview Date: 11th June 2026