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- Location:Oxfam Shop - London - Highgate
- Workplace Type:On-site
- Hours:37.5 hours per week
- Salary:£31,719 per annum (£27,426 basic plus £4,293 inner London weighting)
- Job Family:Retail
- Division:Retail (Engagement)
- Grade:Shop Manager 2
- Job Type:Open ended
- Closing Date:25 June 2026
- Country:United Kingdom
About Us
Oxfam GB is a member of international confederation of 21 organisations working together with partners and local communities in the areas of humanitarian, development and campaigning, in more than 90 countries.
Oxfam Purpose
To work with others to overcome poverty and suffering
Trading Purpose
To make as much money as possible to overcome poverty and suffering
About our Oxfam Shops
Open for business since 1948, Oxfam shops are at the heart of the charity and their community, raising vital funds and increasing public awareness of what we do. They are always guided by our values of empowerment, accountability and inclusiveness and focussed on making as much money as possible.
The Role of our Shop Managers
Commercially aware and constantly looking for new business opportunities, shop managers motivate their teams and create a safe and energised work environment. They have high standards, a strong drive to achieve results and are accountable for their business.
The role of the shop manager is empowered, varied, busy and gives the opportunity to work with some amazing people. Shop managers are pivotal for the success of our business and can make a real difference. Oxfam operates a volunteer operating model, in which volunteers are empowered to take over most of the tasks within the shop, including running the shop in the manager’s absence.
Often the only paid member of staff, our managers are comfortable in this environment, really enjoy working with others and are great at delegating to their teams. Excellent communicators, they are creative, and always look for opportunities to attract new supporters every day.
Our Values and Commitment to Safeguarding
Oxfam is committed to preventing any type of unwanted behaviour at work including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct; and promoting the welfare of children, young people and adults. Oxfam expects all staff and volunteers to share this commitment through our code of conduct. We place a high priority on ensuring that only those who share and demonstrate our values are recruited to work for us.
Key Skills and Competencies required
- Significant leadership qualities and experience. (E)
- Ability to build, retain and develop a team. (E)
- Strong drive to achieve results through others. (E)
- Ability to delegate, coach and listen. (E)
- Enjoys working with people and has a friendly and approachable manner. (E)
- Ability to manage time under conflicting priorities. (E)
- Ability to demonstrate resilience to the everyday pressures that come with the role. (E)
- Excellent communication skills.(E)
- Ability to motivate self and others. (E)
- High level of motivation, enthusiasm and a sense of fun. (E)
- Open and adaptable to change and able to support others through it. (E)
- Commercial awareness and judgement. (D)
- Ability to establish and maintain successful retail processes and merchandising. (E)
- Ability to understand and interpret basic financial reports. (D)
- IT literacy and numeracy skills. (Using email systems and online resources; use and understand basic spreadsheets and word processing packages. Be aware of and be open to the role of social networking and ecommerce.) (E)
- Eager and required to adhere to Oxfam’s principles and values (click here) as well as the promotion of diversity and gender rights (click here). (E)
- Understanding of and commitment to adhere to equity, diversity, gender, child safety and staff health and wellbeing principles. (E)
The working schedule includes two days a week, some Saturdays and Sundays, with bank holidays arranged in coordination with staff and the volunteer team. The role also involves the online shop department, utilising our online platform to sell donated items.
How to apply
As part of your online application, please upload your up to date CV and a covering letter explaining your suitability against the essential criteria in the job profile.
For full information surrounding DBS and the vacancy, please view the full job description.
A thriving diverse Oxfam:
To do that:
- We want and need everyone, and that means we need you.
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Location
Oxfam Shop - London - Highgate
80 Highgate High Street. Highgate, London, United Kingdom, N6 5HX
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