Shop Manager
Salary: £13.34 – £13.34 per hour + Generous holidays, Pension + Bonus
Contract Type: Permanent
Location: Frome, Somerset
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SHOP MANAGER | £13.34 per hour + annual bonus scheme
Part Time - 30 hours per week (4 days out of 7 - with some weekend working required).
Location: Frome
WHY THIS ROLE?
Looking for a role with purpose? Our charity retail shops play a vital role in funding compassionate, specialist care for people with life‑limiting illnesses and their families. Every sale directly helps us provide comfort, dignity, and support when it's needed most.
As a Shop Manager at Dorothy House Hospice Care, you'll lead a successful charity shop, support a dedicated team of staff and volunteers, and make a real difference in your local community.
We'll provide all the tools, training and ongoing support you need to succeed in this role. No retail or charity experience is required - just a willingness to learn, lead and make a positive impact.
ABOUT THE BENEFITS
The Dorothy House Retail team is an incredible place to work, some of our benefits include:
- Discretionary Bonus scheme - a yearly bonus for our retail staff
- Pension with Life Assurance.
- Colleague discount across our 30 retail stores.
- 45p per mile for work travel.
- Mindful Employer Plus Charter - offering access to impartial, confidential support
WHAT WILL THE ROLE INVOLVE?
- Ensuring there is sufficient stock, efficiently sorted, priced and prepared for sale
- Managing stock collections and deliveries to maximise sales and shop performance
- Training, inspiring and leading a team of both paid staff and volunteers
- Ensuring a high standard of customer service, visual merchandising, cleanliness and presentation of stock
- Work closely with our central Retail Support Team to coordinate events, new stock, and promotions.
- Recruiting and supporting volunteers, maintaining a rota to ensure the shop is open as published
- To ensure the Gift Aid scheme operates legally and effectively regarding approach to donors; preparation and sale of stock; and recording and inputting data of donor and sales information.
- Maintaining the safety, security and organisation of both the shop and backstage areas
- Providing management cover for other shops as required
See our full detailed Job Description on our website for more information.
ABOUT YOU
This role is physically demanding and involves lifting, moving stock, and being on your feet for extended periods. While full manual handling training will be provided and we commit to considering reasonable adjustments, applicants should be aware that the core duties of this role require a high level of physical activity.
Essential requirements:
- Demonstrates a good standard of Maths and English
- Is an excellent team player with a passion for people skills
- Demonstrates good prioritisation and organisational skills
- Demonstrates a positive, energetic and customer focused approach
Desirable requirements:
- Experience working in Retail or Charity Shop
- Previous leadership or supervisory experience
- Full UK driving licence with access to a vehicle
If this sounds like your ideal job, then we'd love to see your application!
Have a question?
If you have a question about this role then why not check out our FAQs or call us on 01225 722 988