Lead, Inspire & Make a Difference!
Are you passionate about retail and ready to take on a new challenge that makes a real difference in your community?
We’re thrilled to be opening a brand-new charity shop in Winslow – and we’re looking for an enthusiastic and driven Shop Manager to lead the way from day one! This is a unique opportunity to shape something from the ground up, bring your ideas to life, and build a vibrant team of staff and volunteers.
With your retail expertise and passion for purpose, you’ll be at the heart of launching a successful shop that supports our mission, drives sales, and becomes a valued part of the local community.
If you’re ready to make your mark and lead an exciting new venture – we’d love to hear from you!
What you’ll do:
✅ Running the shop efficiently and profitably, maximising sales, Gift Aid, and round-up donations
✅ Managing visual merchandising, stock rotation, and product display to the highest standards
✅ Overseeing the effective sorting, pricing, and presentation of donated goods
✅ Leading and inspiring a team including an Assistant Manager (3 days/week), a Sales Assistant, and a team of volunteers
✅ Organising staff and volunteer rotas to ensure adequate cover, including on weekends
✅ Providing excellent customer service and handling queries or complaints professionally
✅ Monitoring financial performance, managing shop expenses, and ensuring compliance with audit and cash handling processes
✅ Ensuring full compliance with health and safety, safeguarding, GDPR, and equality policies
✅ Acting as an ambassador for the charity in the local community and supporting fundraising events
What you’ll need:
- Retail management experience (charity retail experience is a bonus, but not essential)
- Strong commercial acumen with proven track record of delivering financial targets
- Strong leadership skills with the ability to motivate and support staff and volunteers
- A customer-focused approach with a friendly and professional manner
- Experience handling cash, banking, and financial reporting
- Excellent organisational skills and attention to detail
- Ability to work flexibly, including weekends, and to provide occasional cover in other shop locations
- A passion for the charity sector and supporting local communities
Who we are:
Set in the tranquil grounds of Willen Lake, Willen Hospice is the leading provider of specialist palliative care in the Milton Keynes area. We offer round-the-clock, expert care to local patients with a life-limiting illness, both in their own homes and in our In-Patient Unit. Our passionate staff and volunteers make sure our care is personalised to each patient’s needs and supports their loved ones too. We have a thriving Therapeutic & Wellbeing service providing counselling, physiotherapy, activity groups and more, and a specialist Lymphoedema service. As a registered charity, we raise vital funds through our dedicated Business Development team and our growing portfolio of high street and online shops, to ensure our care stays free of charge.