Shop Manager
Title: Shop Manager
Responsible to: Retail People Manager
Responsible for: Shop Supervisor and Volunteers
Salary: £13.17 per hour
Hours: 26 hours per week working between Monday to Saturday 9am - 4pm
Location: Chapel-en-le-Frith Lighthouse Charity Shop (Brand New Shop)
This is a brand new shop which will be opening in Chapel-en-le-Frith in due course following successful recruitment.
Purpose of the Job
As shop manager you will lead and motivate your team, creating a safe and energised work environment, whilst setting high standards in customer care. You will be responsible for the day to day management of the Lighthouse shop, achieving agreed sales targets, maximising profit and providing effective support and overall management of staff and volunteers in accordance with Valley CiDS standards and policies.
Key Roles & Responsibilities
People Management
- Seek to promote a positive team culture throughout the shop environment, fostering a spirit of unity and belonging, whilst identifying and developing the skill sets of individual team members.
- Effectively recruit, induct and train staff and volunteers ensuring they are fully equipped with the knowledge and understanding of shop operations in order to perform their roles effectively.
- Be responsible for the annual appraisals of the Assistant Shop Manager and conduct regular one to one meetings to monitor performance.
- Organise working patterns for all staff and volunteers ensuring the shop is fully staffed and effectively operating at all times.
Sales and Profit
- Achieve agreed sales targets to maximise profit through effective stock management and cost control measures.
- Effectively analyse financial data relating to sales performance using the Kudos reporting system.
- Strategically support the Retail Management team by showing initiative in monitoring retail competitors, exploring trends and implementing promotional campaigns to help with continuous commercial development.
- Generate additional income using local partnerships and appropriate social media platforms. Stock Management
- Be responsible for the overall stock management within the shop, ensuring stock is sourced, sorted, processed and merchandised in an effective and timely manner.
- Effectively manage collections and deliveries, regularly liaising with the Logistics Manager, drivers, and shop hives.
- Ensure high levels of cleanliness are consistently maintained.
Person Specification
Essential Criteria
- Previous experience in a retail/customer centric environment including the use of EPOS systems.
- Previous experience of communicating with a diverse customer base.
- Ability to motivate, inspire and work as a team.
- Good standard of numeracy.
- Strong communicator with the ability to deal with customer issues and resolve problems with firmness and fairness.
- Ability to understand and interpret financial information to manage shop performance outcomes.
- Basic knowledge of Health & Safety and Fire regulations and ability to identify potential risks.
- Flexible and positive attitude – Expectation to cover the shop manager and other team member’s holidays & sickness.
- Ability to use Microsoft office packages.
Desirable Criteria
- Experience of working with volunteers.
- Experience within Charity Shops.
Safer Recruitment
Benefits
- Enhanced Annual Leave
- Company Sick Pay Scheme
- 20% discount in all Lighthouse Charity Shops
- Company Pension
- Employee Assistance Programme
- Access to exclusive shopping and lifestyle discounts
- Christmas Saver Scheme
- Company Events