Service Manager (Southampton)

Category:Management

Type:Full Time

Location:Southampton

Contract length:Fixed Term

*This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.

Stop Domestic Abuse is a trauma informed organisation, the work we do to support those affected by domestic abuse may be triggering for those with past trauma. Please only apply if you are living free from abuse. If you’d like to talk to us about this, please get in touch.

Main purpose and scope of the job

• Responsible for the set-up, development and operational management of all aspects of accommodation services, children services and community-based services/group work.
• To ensure staff are skilled in the provision of advice on welfare rights and related issues such asemployment and immigration and any other legislation as it is related to women, children, youngpeople and men who have been impacted by abuse. To ensure key work staff assess thebenefit/income requirements of the clients and ensure prompt income maximisation
• To attend service user consultation and seek feedback from clients. To ensure that staff make these meetings engaging and well used as a feedback and communication channel with clients. To gain the views of clients to ensure that they are able to say if they are dissatisfied with their support or the organisation
• Complete monitoring and financial returns required by funders/commissioners. To also presentreports, statistics, updates on staffing, case studies etc to the Senior Leadership Team and/or Board of Trustees as and when required.
• Working with the Senior Leadership Team to identify, plan and manage new developments andcontribute to the Business Plan and funding applications.
• To support the Deputy Service Managers/support staff to take appropriate action in relation to any concerns regarding the safety of clients, including possible breaches of licence agreement, house rules or premises security
• To participate in the on-call rota.

Available Posts:

Southampton:
Reference Number: STOPDA899
Contract Type: Temporary – Maternity Cover (Ending October 2027)
Hours Per Week: 37.5 – (Monday – Friday 9am – 5pm)

Applying for this post

Please download and complete the job pack, equalities monitoring form and job application form listed at the top of this page.

You can apply by:

• Submitting your application and equal opportunities forms via the online form below
• Emailing your completed application and equal opportunities forms to: humanresources@stopdomesticabuse.uk
• Posting your application and equal opportunities forms to: FAO: Human Resources, Stop Domestic Abuse, PO Box 53, Havant, Hampshire, PO9 1UA

The closing date for this position is Friday 5th June 2026 at 5:30pm. Please apply early to avoid missing out on this opportunity.  Interviews likely to be held around the 11th of June. Once your application has been reviewed we will contact you to let you know if you have been shortlisted for an interview.

We particularly welcome applicants from BAMER communities that are currently under-represented in our organisation.

Appointment will be on merit alone.

We will recruit the first suitable applicants, so apply early as we may close applications earlier.

An enhanced DBS (Disclosure Barring Service) disclosure will be required for this role.