Service Manager

Apply before midday on 12 June 2026.

Job summary

Salary

£35,863.57

Location

Hybrid working with travel across Wiltshire

Workplace

Hybrid working

Contract

Permanent

Working pattern

Flexible

Hours per week

Minimum 22.5 hours

How to apply

You can check for more information and how to apply.

About the role

Wiltshire Citizens Advice is looking for motivated and collaborative people to help shape and develop our advice services during an exciting period of growth and change.

We are recruiting up to 1.5 FTE Service Managers to lead different parts of our service portfolio. Rather than recruiting to fixed roles, we are looking to appoint people with complementary strengths and shape responsibilities around the experience of successful candidates.

We welcome applications from both experienced managers and people looking to take the next step in their career who can demonstrate leadership capability, initiative and a commitment to high quality services.

We are particularly interested in candidates with experience in one or more of the following areas:

Outreach and Partnership Development

You may have experience developing community services, building partnerships or improving access for local communities. This part of the role focuses on outreach delivery, stakeholder engagement and strengthening relationships across Wiltshire.

A technical advice background is not essential for this portfolio.

Casework and Debt Services

You may have experience managing advice or casework services, particularly within debt or specialist advice. This part of the role focuses on service quality, performance, staff support and continuous improvement.

Experience within advice services and/or debt advice would be highly desirable for this portfolio.

About you

We are looking for people who:

-Have experience coordinating services, projects, people or operational activity.

-Can build positive working relationships with colleagues and external partners.

-Are organised, adaptable and able to manage competing priorities.

-Have the confidence to support improvement and contribute ideas.

-Are committed to delivering accessible, high-quality services.

-Share the values and aims of the Citizens Advice service.

Previous management experience is welcome but not essential if you can demonstrate the skills and potential to succeed in the role.

For an informal discussion about the role, please contact HR at hr@citizensadvicewiltshire.org.uk.

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