Service Lead: Women's Accommodation Services

As part of our Team, you will be at the forefront of supporting people experiencing, or at risk of, homelessness. You'll be instrumental in helping people and empowering individuals.

About Simon Community Scotland

Simon Community Scotland is the largest provider of homelessness services in Scotland. Our vision is for everyone to have a safe place to live, with access to the support they need. Every day we help make positive things happen for people facing extremely difficult circumstances. Everything we do is about and for people, the people we support, our staff, our partners and everyone affected by homelessness. Our values are built into every area of activity and tell the story of how people remain at the heart of Simon Community.

Day by day, person-to-person, we tailor what we offer to what people need. We are here to provide consistent, friendly and informed support so that people can explore options and take 'the next step' towards a positive future. We offer support across a range of service delivery points; Street Outreach teams, Housing First initiatives, Floating Support, Information Hubs, Managed Alcohol Program (MAP), Supported Accommodations, Emergency Accommodation, Rapid Access Accommodation, and our own rented properties. These services are delivered across many local authorities within Glasgow, North Lanarkshire, Edinburgh and Perth.

We welcome people with a wide range of skills and experiences to our team. To make a difference, we need to work flexibly, with everyday leadership and a 'can-do' approach. We want to make it right and make it happen – not only for the people we support, but also for each other.

Our #OneTeam ethos is core to who we are, and it means caring for and supporting each other regardless of our role, service or location. Find out more about our services here.

Job Role

Day to day management, coordination and supervision of staff to create an environment in which the physical, emotional and social needs of the people we support can be met in line with the vision and values of Simon Community Scotland.

• To lead and develop a diverse team through a period of exciting change and opportunity to deliver life changing and quality services.

• To create a culture which recognises the team, its strengths and their roles as leaders in every interaction through professional empowerment, risk informed decision making at the front line where it matters.

• Work within your discipline to promote and create a culture of real participation putting the people we support at the heart of what we do and how we do it.

• Work with key partners to develop effective sustainable relationships.

• Ensure people development and engagement to develop and build capacity to support the strategic vision.

Key Responsibilities

You will report to the Head of Service, working in harmony with other Service Leaders, looking outwardly to develop your practice in partnership with Heads of Services and Directors of Operations.

Your key responsibilities of this post will be to:

• Build local partnerships to understand the needs of each service locality

• Understand your own area of discipline and assist in building and developing insight and understanding of causes and effects of homelessness in Scotland

• Promote professional autonomy and drive a positive culture which takes ownership of actions

• Create a culture of shared learning using technology to support our workforce to maximise efficiency and be able to support people better

• Lead and manage a diverse team, ensuring that you empower and delegate effectively

• Lead and guide the team whilst supporting continuous improvement and development, develop and identify team leadership capabilities promoting ownership of the vision

• Ensure professional practice in line with National Codes and Standards to drive quality services

• Lead by example using values, decorum and ethos of Simon Community Scotland

• Think and plan operationally ensuring all resources are supported and accountable

• Enable supported intelligent and justifiable risk taking

• Recognise and value everyone (Equality & Diversity)

• Take difficult decisions sensitively and with due regard to others

• Ability to translate evidence into practice and outcomes

• Passionate advocate and committed to supporting people through change positively

• Develop and maintain locality partnerships and networks to support and promote sustainable growth

• Ability to engage and communicate with all key partners positively and with confidence

• Influence but also understand the values and perspectives of others

• Innovative and solution focused, creating support to enable employees to deliver excellent, quality services

• Excellent people management capabilities that deliver evidence based outcomes for the people we support

• Adaptable and flexible to meet the needs of the service as well as supporting strategic aims

• Demonstrated and promotes resilience in self and employees, especially in crisis situations

• Promotes opportunity for services using communication tools including social media to ensure maximum reach

Our Values

Inclusion & Participation

We include everyone in the services and resources they need, regardless of their circumstances and ensure each person's voice and influence are heard and felt in everything that we do.

Personalised & Creative

Each person we support is an individual with unique circumstances, needs and future potential which requires a uniquely tailored response.

Warmth & Regard

We see beyond a person's current or past circumstances, recognising their inherent value, worth and potential as human beings.

Partnership & Collaboration

We know we need to work positively with others to deliver a truly inclusive and personalised approach, improve our response and add value to the experience of the people we support.

Supportive & Ambitious

We encourage and support ambition, building on strengths to foster hope for the people we support as well as deliver growth and development for staff and volunteers.

Person Specification

Training & Qualification

Essential

• SSSC recognised practice qualification and SVQ 4 Care Services Leadership and Management at SCQF Level 10, or willing to work towards

Desirable

• Health or social care qualification

Experience

Essential

• Experience of leading and managing diverse teams and delivering services supporting people in the community

• Able to translate strategic objectives into operational outcomes

• Able to lead and direct people to deliver excellent, professional services in line with National Codes and Standards

Desirable

• Experience of homelessness services and/or lived experience

• Experience of working with service staff to identify potential new opportunities, service improvement and better outcomes

Knowledge & Skills

Essential

• Excellent at managing resources including time, finance, people and self

• Effective communicator face to face and in writing and uses social media to promote and influence to benefit and promote service development

• Adaptable and flexible to meet the needs of the service

• Provide a calm and level head, lead by example and gain the support of others

• Good analytical and lateral thinking skills

• Strong administrative, IT and organisational skills

Desirable

• Understands the key issues facing homeless people

• Understands the complex, challenging and competitive environment we are required to work within

• Good understanding of how to identify and qualify new approaches, evidence based practice and best practice solutions

• Must have good IT skills but familiar with or ready to understand Netsuite CRM and GSuite

Personal

Essential

• Passionate about women's rights, social justice, and women's wellbeing

• Compassionate, relational and emotionally intelligent leadership style

• A collaborative team player who can also work in non-traditional settings and hours

• Commitment to inclusion, co-production, and amplifying women's voices

Please note that in accordance with the Equality Act 2010 (Schedule 9, Part 1, Paragraph 1), this post is open to women only.

To be eligible for this position, we require candidates to either hold British citizenship or have the right to work in the UK. Unfortunately, we are unable to sponsor applications from candidates who do not currently possess the right to work in the UK.
  

Department

Staff

Locations

Glasgow

Yearly salary

£38,839 - £45,339

Hours per week

37.5

Closing date

28 June, 2026

About Simon Community Scotland

Visit the Simon Community Scotland Website for more information.

Check out our Job Opportunities and Volunteer Opportunities.