Title: Service Delivery Manager

Ely, Cambridgeshire, GB, CB6 3NW

Sanctuary provide in-house repairs and maintenance services for an extensive portfolio of properties across Sanctuary organisations. As part of a not-for-profit organisation, we aim to achieve outstanding results for our customers based on our values - working in an open and transparent way, creating strong partnerships with our customers and providing a first-class customer service.

Service Delivery Manager

Ely, Cambridgeshire

£41,829 - £44,031 per year

40 hours per week

Monday to Friday 8:00am-4:30pm

We are seeking a proactive and delivery‑focused Voids Service Delivery Manager to join our team of 12, to lead the end‑to‑end management of void properties. The postholder will ensure homes are returned to a safe, compliant, high‑quality lettable standard, within agreed timescales and budgets, supporting the organisation to minimise rent loss and meet customer demand.

This position sits within Property Services, who are responsible for delivering a high quality and cost-effective property repairs, compliance and installation and estate services across the UK to mainly internal clients and additionally a small number of external clients. It is also responsible for operational Health and Safety of the service, including fire safety and delivering effective group wide asset management and reinvestment programmes.

The role of Service Delivery Manager will include:

• Managing the end‑to‑end delivery of void properties from vacant to re‑let
• Ensuring voids are completed to time, quality, and compliance standards
• Overseeing health, safety, and statutory compliance
• Working with internal teams to resolve issues and improve performance

Skills and experiences:

• To ensure full compliance with health and safety legislation, candidates applying for this role must be qualified to NVQ Level 3 in a core trade subject, and hold an ILM membership (The Institute of Leadership). As part of the interview process, candidates will be required to bring with them the original certification verifying proof of their qualifications. Copies and CSCS cards will not be accepted
• Recent experience of undertaking a similar role, preferably within a building maintenance or facilities management environment
• Proven experience analysing and diagnosing complex problems and implementing effective solutions
• Working knowledge of the application of Health and Safety legislation
• This role will involve driving on company business. In order to drive a company vehicle, drivers must hold a full valid UK driving licence

About us

We provide in-house repairs and maintenance for a wide range of properties, as part of a not-for-profit organisation. We foster a diverse and inclusive culture. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.

Our Benefits    

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays

• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Employee discounts
• Wellbeing support and tools
• Employee recognition scheme
• £41,829 per annum (rising to £44,031 per annum after 12 months, subject to satisfactory performance)

View the job profile (if the link is unavailable please visit the Sanctuary careers website)    

Closing Date: 21 May 2026

If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you – propertyservices.rec@sanctuary.co.uk

View more detail about what it’s like to work for our organisation, and what we offer on our Sanctuary careers pages at -   http://www.sanctuary.co.uk/join-our-team

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent unlawful working.
A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary Maintenance Contractors Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.

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